Profitability analysis
Achieve high customer satisfaction, and you’ll achieve customer loyalty. Combine that with maximum economy, and you’ll establish a decisive competitive advantage for your bank's branch offices.
Custom branch office designs tend to have a positive effect on customer satisfaction, but do not tend to provide an immediately perceptible effect on their bottom line. The equipment features and hence the available self-service functions are elements that can be simply adapted to optimise all relevant factors. KEBA provides support in this area through extremely reliable analysis tools and specialised know-how.
The KEBA analysis tool for optimisation of your bank branch offices in terms of economy and customer satisfaction provides a detailed site analysis provided through various modules.
Overall assessmentDetailed analysisImplementation phase
Custom branch office designs tend to have a positive effect on customer satisfaction, but do not tend to provide an immediately perceptible effect on their bottom line. The equipment features and hence the available self-service functions are elements that can be simply adapted to optimise all relevant factors. KEBA provides support in this area through extremely reliable analysis tools and specialised know-how.
The KEBA analysis tool for optimisation of your bank branch offices in terms of economy and customer satisfaction provides a detailed site analysis provided through various modules.
Overall assessment
- General data is elicited
- Device features, existing self-service functions
- Number, volume, type of transactions performed (counter transactions capable of being handled in self-service area)
- Regional peculiarities, etc.
- Collection of addition data in form of log files (device utilisation, availability)
- Expanded incorporation of approximate data based on experience
- Examination - Results
- Recommendation for optimisation of the device status and branch-specific configuration scenarios, i.e. the combination of various self-service devices and functions.
- Creation of an action package
- Incremental implementation
- Verification
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| DESCRIPTION | SIZE | |
| Profitability analysis | 106 KB |  |
