Self-service optimisation
Take advantage of the know-how from someone who really has self-service experience!
The branch office model is in flux. For several years now models based around self-service have been growing in influence. The trend is also quite clear that the human aspect cannot be forgotten at the bank. The branch office is and remains the place where customer and consultant meet to discuss more than just transactions. Standard transactions also represent high costs for banks and building societies, making an optimisation of the branch's processes necessary.
KEBA draws upon its years of experience in the self-service area to provide customers with highly successful consulting about which strategies – i.e. which equipment park – can be implemented in the respective self-service foyer. The self-service optimisation is based on the KEBA profitability analysis, which aims at higher availability and the increased customer satisfaction that comes with it in the branch office. The equipment features and hence the available self-service functions are elements that can be simply adapted. The profitability of the equipment is not directly a factor of their availability, but rather reflects other TCO (Total Cost of Ownership) costs as well. These include operation, servicing, cash provision and removal and committed capital.
One important factor for successful implementation of a self-service strategy comes primarily through the branch workers themselves, since they should be very strongly integrated into this process. Through the self-service optimisation and self-service coaching for banks and building societies, KEBA offers a holistic strategy for making your branch's introduction of self-service technology as successful and sustainable as possible.
Summary
A relatively low expenditure can produce immediate, perceptible improvements to profitability and customer satisfaction. The key is to keep a constant eye on the branch's featured equipment. When introducing a new self-service function (e.g. recycling), consideration must be made for the integration of the device into the existing device park. At the same time the effects on efficiency, effectiveness and customer loyalty must be monitored. Here too KEBA provides support through analysis tools and years of experience!
The branch office model is in flux. For several years now models based around self-service have been growing in influence. The trend is also quite clear that the human aspect cannot be forgotten at the bank. The branch office is and remains the place where customer and consultant meet to discuss more than just transactions. Standard transactions also represent high costs for banks and building societies, making an optimisation of the branch's processes necessary.
KEBA draws upon its years of experience in the self-service area to provide customers with highly successful consulting about which strategies – i.e. which equipment park – can be implemented in the respective self-service foyer. The self-service optimisation is based on the KEBA profitability analysis, which aims at higher availability and the increased customer satisfaction that comes with it in the branch office. The equipment features and hence the available self-service functions are elements that can be simply adapted. The profitability of the equipment is not directly a factor of their availability, but rather reflects other TCO (Total Cost of Ownership) costs as well. These include operation, servicing, cash provision and removal and committed capital.
One important factor for successful implementation of a self-service strategy comes primarily through the branch workers themselves, since they should be very strongly integrated into this process. Through the self-service optimisation and self-service coaching for banks and building societies, KEBA offers a holistic strategy for making your branch's introduction of self-service technology as successful and sustainable as possible.
Summary
A relatively low expenditure can produce immediate, perceptible improvements to profitability and customer satisfaction. The key is to keep a constant eye on the branch's featured equipment. When introducing a new self-service function (e.g. recycling), consideration must be made for the integration of the device into the existing device park. At the same time the effects on efficiency, effectiveness and customer loyalty must be monitored. Here too KEBA provides support through analysis tools and years of experience!
