Service and support for KePlus products
To ensure that you are satisfied with your KEBA devices in the long term, KEBA customer services also offers excellent quality service - for the maximum cost-effectiveness and availability of your KEBA devices.
As your central contact and contractual partner, KEBA customer service offers comprehensive and flexible service solutions for the self-service area.
Our extensive service and partner network ensures quick, individual and reliable service. Even during the warrantee period, our customers are free to select an authorised service partner of their choice, even while also enjoying KEBA's direct manufacturer support and oversight.Detailed information on our service offerings can be found in the service & support:
As your central contact and contractual partner, KEBA customer service offers comprehensive and flexible service solutions for the self-service area.
Our extensive service and partner network ensures quick, individual and reliable service. Even during the warrantee period, our customers are free to select an authorised service partner of their choice, even while also enjoying KEBA's direct manufacturer support and oversight.
- Holistic service processes
Customer-tailored rollout planning, expert setup and flawless commissioning as well as extensive training are all standard services for KePlus products. Yet we keep on top of the availability and reliability of your self-service devices even after that first commissioning, providing quick and competent service solutions. That includes creating a customised service concept to fit a customer's specific desires. From one-off calls to the various Service Level Agreements (SLAs) with guaranteed times for reaction and reestablishment of functionality and on to professional Managed Service agreements.
- Quality management
Ongoing quality monitoring and constant improvement processes through regular Q meetings with customers and partners are just part of how we ensure optimal service processes. Active monitoring, effective escalation management, continuous knowledge transfer as well as ongoing product training to provide technicians who are up to date on the latest technology are all ways in which we ensure quick recovery times and high device availability.
