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Questions and answers

FAQs for the user

Do you require help and support with your charging station? We have listed the most frequently asked questions here for you. In the event of failure or if servicing is needed, we suggest you contact your dealer.

 

General and operation

Which vehicles can be charged on the KeContact P20?
All vehicles which have the standardized type 1 or type 2 charge socket in accordance with IEC 62196 and a mode 3 charge can be charged with the KeContact P20.

Can devices other than vehicles be used with the KeContact P20? The KeContact P20 has been specially developed for charging electric-operated vehicles. Use with other devices is therefore not permitted.

How is the charging process started?
With the KeContact P20 variants without authorization (RFID, key switches), a charge process is initiated by plugging the charge cable into the power charging station. The power charging station locks the connector itself and the charging process is started. In variants with RFID or key switches, prior authorization is necessary (actuation of the key switch or by holding the RFID card/tag in the area of the RFID icon). Successful authorization is signalized by an ascending sequence of tones whereupon the power charging station starts the charging process.

How is a charging process ended?
The charging process is ended by unplugging the charge cable on your vehicle. The connector in the KeContact P20 is then automatically unlocked and the cable can be removed.

Can the charge cable connector be locked on the KeContact P20?
Yes. In the variant with type 2 socket, the connectors are automatically locked as soon as it is plugged into the KeContact P20. After charging has ended, it is unlocked by unplugging at the vehicle. If it has not been unplugged at the vehicle, the KeContact P20 automatically unlocks after one minute.

Which connectors and cable types can be used for charging (concerning KeContact P20 with type 2 socket)?
Only type 1 and type 2 connectors and cables in accordance with standard IEC 62196 may be used. For further questions, please contact your service partner or vehicle manufacturer.

Which cable cross-sections may be used (concerning KeContact P20 with type 2 socket)?
Generally, only IEC 62196 compliant connectors and cable types may be used with the KeContact P20, whereby the respective connectors are resistance-coded, which ultimately also indicates the maximum permissible charging current and therefore the maximum permissible cross-section. For further questions, please contact your service partner or vehicle manufacturer.

Can the charge cable remain permanently plugged into the KeContact P20 (concerning the KeContact P20 with type 2 socket)?
KEBA recommends removing the charge cable after every charge process and storing it in a suitable place to prevent any possible early material fatigue.

Can the charging process be controlled by external devices?
Yes. The KeContact P20 has a connection for charge enabling by external devices (e.g. ripple control receivers of the energy provider, photovoltaic system, clock timer, home control and the like). For example, it is possible to not enable charging until your photovoltaic system is producing enough electricity or cheaper overnight rates apply and no other consumers in your household have a greater need for the electricity available.

How do you clean the KeContact P20?
If necessary, you can clean the housing of the power charging station with a damp cloth. Stubborn contamination can be removed with a mild, solvent-free, non-abrasive cleaning agent.

Can the KeContact P20 housing be laminated, painted or coated? The KeContact P20 consists of a removable designer cover and the actual housing for incorporating the electronics. Only the designer cover can be laminated, painted or coated.

Accessories

Can a KeContact P20 with a type 2 socket be modified to a fixed cable connection?
No. Retrofitting a permanently mounted cable is not possible.

Are there cable extensions for the wallbox?
KEBA highly recommends using a single, sufficiently long cable without adapters or couplers for reasons of operational safety. For compatibility reasons, it must also be assumed that certain contacts will not be continuously connected when using extensions and problem-free charging will therefore not be possible.

Installing the KeContact P20 on a stand
A stainless steel stand can be ordered for stand-alone installations of the KeContact P20. There are versions of the stand for single or double installation of the KeContact P20. Details on the stand can be found in the manual for the stand.

What type of surface must the stand be installed on?
A horizontal, even and stable surface is required for installation. In order to ensure safe and long-lasting anchoring, we recommend the concrete base version. Installing the vertical column on asphalt is not permitted! More details about installing the stand can be found in the manual for the stand.

Warranty

The warranty for the KeContact P20 lasts for 24 months. In the event of a warranty claim, please contact your specialist dealer or service partner.

Mechanical damage and spare parts

The device has visible signs of mechanical damage after unpacking.
If you have received a defective device, please fill out the "Repair Order" form provided and return the device to your specialist dealer or service partner.

What spare parts can be re-ordered?
The designer cover and the cable holder can be re-ordered as a spare part. Other defective parts on the KeContact P20 must be exchanged by KEBA as part of a "Repair Order" (form attached). Please contact your specialist dealer or service partner.

Order options

How can unauthorized access to the charging station be prevented?
The KeContact P20 can be ordered in different variants. Unauthorized charging can be prevented with authorization via RFID or key switches (half-cylinder locks).

Can a key switch or RFID sensor be retrofitted?
The KeContact P20 can be ordered with key switch or RFID module as an option. Please note when ordering that retroactive installation of a RFID sensor or key switch is not possible by the user.

Key switch order option
Do I have to install my own half-cylinder lock?
The KeContact P20 is delivered from the factory with a built-in half-cylinder. Retrofitting your own half-cylinder is possible.

Which half-cylinder locks can be installed?
The cylinder lock must fulfill the following requirements:

  • Profile half-cylinder in accordance with EN 1303 and DIN 18252
  • Dimension A = 30mm (with A=31mm produces a minimum overhang of the housing)
  • Adjustable lock lug

How do you install your own half-cylinder lock?
Detailed installation instructions can be found in the user manual in chapter “Install/remove cylinder lock”.

Who do I contact if all the keys go missing?
In this case, a repair is only possible by a locksmith or at KEBA. For repair orders, please fill in the attached "repair order" form and return the device to your specialist dealer or service partner.

RFID order option
The KeContact P20 can be ordered with a RFID sensor as an option for contactless authorization of a user.

Can you use your own RFID cards/tags?
Yes. The KeContact P20 can manage a total of up to twenty RFID cards/tags.

Which RFID cards/tags can be used?
MIFARE cards/tags in accordance with ISO14443 can be used.

How do you "teach-in" additional RFID cards/tags?
The KeContact P20 with the optional RFID is delivered from the factory with a RFID card. The first RFID card, which is detected by the power charging station, is automatically saved as the RFID master card. Authorization by the RFID master card is required to program additional RFID user cards. Programming mode can be activated and deactivated with the RFID master card. A detailed description can be found in the user manual under chapter “Programming RFID user cards”.

Where can you get RFID cards/tags?
RFID cards/tags are standard commercial electronic components and can be obtained from specialist dealers. If you have any further questions, please contact your specialist dealer or service partner.

Can RFID cards/tags be deleted from the KeContact P20?
Yes. Deleting all saved RFID user cards is only possible by opening the device (see installation manual).

Can RFID cards/tags be read out from the device?
No.

PLC modem order option What is the purpose of a PLC modem (Power Line Communication) in the KeContact P20?
Power Line Communication (PLC) is used for communication with the vehicle via the ISO 15118 protocol and remote inquiries of the vehicle conditions via the Internet (regarding "Connected" variants with Daimler vehicles). Please check your vehicle’s manual whether your vehicle supports ISO 15118 communication.

Contact

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Best regards
Your KEBA team