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For Partners

Together we are strong

Professional partner management


Our goal is to offer our customers the best service quality. In order to create a consistent, satisfactory service experience, professional partner management is necessary. Only by learning from each other it is possible to continuously improve our services. Together with you – our partners – we want to guarantee highest service quality. Because we are only strong together.



KEBA offers a wide range of (service) support. From spare part logistics with express shipping, a webshop for easy and efficient order processing, the possibility to cut costs with spare parts repairs, to customized trainings with e-learning elements.

Spare parts services

Original spare parts
The KePlus spare parts services provide our customers with a wide range of original KEBA spare parts and consumables with the usual high quality in order to keep the availability of your KePlus systems at an extremely high level at all times.

Spare part repairs
Alternatively, we also offer to repair spare parts in KEBA’s own repair center in order to allow our customers to replace expensive spare parts in a cost-efficient way. This way, you get a high-quality spare part on more favorable terms.

Express logistics

Due to the express logistics concept, our service partners in Austria, Germany and other selected countries are supplied with spare parts nationwide the next working day either to 08:00 or 12:00. The delivery takes place at defined drop-off points. Due to the short re-procurement times, our customers can reduce their capital commitment due to spare part inventory and are still in a position to carry out a high quality service in spite of this.

 
 
 

High

quality

Quick

delivery

Online Shop

access

Repairs

service

 

Online shop

We provide our customers the facility for conveniently placing spare part orders, repair orders and returns round the clock using the online KEBA spare parts portal. A status overview and an evaluation facility for orders that have already been completed are also available, of course.

Moreover, the most important information on the spare parts, i.e. express availability, price and diverse data from the stock list, is available online.

 

Profit from KEBA’s expertise!

KEBA training services offer you individually designed training packages that have been tailored to your needs. Our trainers have many years of experience with the KePlus products which means that you can benefit from our expert knowledge and expertise.

Our training courses can be completed either at KEBA or on-site at your company, alternatively we also offer several online training courses.

 

Training packages

 

Carriers

Shipping and assembly staff receive information on transport, installation, assembly and handover.

Technician

Training modules for technicians contain topics on troubleshooting, component exchange and maintenance.

 

Are you interested in our training courses and would like more information? Then contact our training manager:

Keplus-Training@keba.com

e-learning

Efficient online training courses

 

The KEBA e-learning portal offers you the option of getting to know our bank automation products online. The duration of the training can be designed to be individual and efficient in accordance with your requirements! There are no travel costs for the trainer and participant whatsoever.

Book your course now at elearning@keba.com or follow the link if you have already enrolled for a course.

 

Support Section

Do you require help or would you like more information on the services of our KePlus systems? Then contact us:


KePlus Hotline
+43 732 7090 27000
bk-logistik@keba.com

You will find all spare parts in our webshop and all manuals on our document portal ready for you to download: