KeWin Lifecycle Service
Always there for you
The availability of your KeWin system is ensured by KeWin maintenance services. We make it possible for you to follow your strategy with an individual combination of services.
To pre-empt failures of the KeWin lottery terminals, KeWin Service carries out preventative maintenance in which all KeWin system components are checked, cleaned, tested and also repaired if necessary. The availability of your lottery terminals is kept at the high KEBA level in this way.
If an unexpected operating fault should occur with your KeWin terminals once again, you can also rely on our trained technicians within the KeWin maintenance service! Due to individually agreed Service Level Agreements, you can define what reaction times and repair times you wish in case of malfunctions.
KeWin Quality Assurance
KEBA provides you with a package of extensive quality assurance measures so that existing problems in the operation can be remedied quicker. You benefit from KEBA quality management with our proven and coordinated processes.
KeWin Quality Assurance provides extensive quality assurance measures consisting of quality control, quality systems and quality behavior as a perfect supplement to your maintenance contract.
Quality issues are examined from all angles and strategies and potentials are detected and utilized by means of regular quality meetings comprising of complementary teams.
For a problem-free start to using your KeWin terminals, KEBA provides you with a professional and comprehensive rollout management.
Add/Change – Upgrades
To keep your KeWin system up to date after years of use, KEBA provides you with upgrades to keep your lottery terminals up-to-date.
If you decide you want to replace your KeWin system, KEBA is happy to help with you with professional disposal of your old devices.
Our service partner concept
Professional service for you
We evaluate service partners worldwide according to our high quality demands in order to offer you a unique service experience. The service partner is certified by our coordinated training program for service partners.
The program is carried out by all of our partner’s service technicians. Due to our service partner concept, you also remain independent when operating your terminals but can still rely on the high quality standards of KEBA.