KeBob – AI assistance solution for bank foyers

Understand how your foyer is used, detect situations and provide targeted support – with KeBob.

KeBob is a digital, AI-based assistance system specifically developed to promote well-being and security in semi-public spaces. Using artificial intelligence (computer vision) pre-trained by KEBA to assess situations in real time and address people directly, KeBob provides an interactive solution that goes far beyond monitoring.

As an autonomous AI-based monitoring system, KeBob protects your bank branch against attacks on ATMs, such as explosive attacks. It detects whether people are still present in the foyer, can identify suspicious individuals and trigger the automatic activation of security equipment—for example, closing security shutters in front of ATMs—and alert security personnel.

To protect privacy, KeBob can ask people to keep a greater distance at the ATM to prevent shoulder surfing, or ask motorcyclists to remove their helmets. KeBob also detects people who have fallen or are in distress and can call for assistance.

The AI solution asks uninvited overnight guests to leave the foyer and prevents people from being accidentally locked inside. This makes KeBob a new digital member of your foyer team, creating a more pleasant banking experience.

With the new Analyst feature in the KeBob Cockpit, you also gain insights into visitor traffic and detected events. When is your self-service area busiest? How does visitor traffic change throughout the day, week or month? KeBob Analyst presents this information clearly for analysis. It complements your device-specific transaction figures with a comprehensive view of how the entire foyer is used, providing a basis for informed decisions about your branch operations.

A key element of KeBob is data protection: the solution relies on local intelligence that does not store or transmit images or data. Instead, video data is analysed directly in real time. This enables an immediate response without the need for external analysis.

Detect

Detects dangerous situations in real time

Act

Automatically activates security measures

Address

Addresses people directly, e.g. in a medical emergency

Optimize

Understand and optimize foyer usage

Get to know KeBob!

KeBob is KEBA's new AI assistance system for a more pleasant and secure banking experience.

It not only recognizes dangerous situations in real time and can activate security devices, but can also address people directly, e.g. in the event of medical emergencies or if too little distance is maintained at the ATM.

KeBob uses artificial intelligence to understand what people are doing in the foyer and assess the urgency of their actions, which improves safety, security, and people’s sense of well-being in self-service areas. This combination of features is unlike anything else on the market and has been tailored to the needs of bank branches. KeBob also provides valuable insights into how the foyer is used, helping you make informed decisions to optimise your branch.

Erich Pichler
Vice President Assistance Solutions

Re-imagining interactions in foyers.

Your new digital employee for improved customer service

KeBob opens up a whole new interactive world in self-service areas. KEBA’s digital AI assistance system is the very first intelligent, AI-based helper in foyers that

  • helps your bank staff identify dangerous situations when carrying out their day-to-day branch duties

  • boosts people’s sense of well-being, safety, and security in self-service banking areas

  • helps you reduce costs and make your branches more profitable

How does it work? Lying at the heart of it all is KeBob’s “brain” – an artificial intelligence (AI) system that has been pre-trained at KEBA and is continuously optimized. This detects, assesses, and responds to situations on the ground in real time.

Whether it’s a medical emergency, a potentially dangerous situation, or if someone is not keeping their distance at the ATM machine – KeBob is the first of its kind and can address your customers in real time. KeBob transforms your self-service banking offering into a safer, more secure, and altogether more pleasant experience!

Turning data into insights.

Know what's happening in the bank foyer.

KeBob goes even further: its ability to track people across multiple cameras using a digital ID turns branch data into valuable insights. Would you like to know:

  • When your self-service area is busiest?

  • How long people stay?

  • Which events were detected and when?

KeBob now gives you a detailed view of how your self-service areas are actually used. The Analyst feature in the KeBob Cockpit visualises visitor traffic, dwell times, detected events and the use of different areas through heatmaps—providing a basis for optimising branches and self-service areas.

The insights gained support data-driven branch optimisation – from branch layout, customer flow and resource allocation to information and advertising spaces. This deeper understanding of how your self-service lobby is used offers a new perspective that goes far beyond traditional transaction data.

How does KeBob work?

The System Architecture Explained

How do artificial intelligence, computer vision, and intelligent hardware work together to detect risks at an early stage and respond to them automatically?

In this video, software developer Bernhard Franzl provides an insight into the KeBob system architecture and explains how the individual components interact to form an intelligent, centrally managed security solution.

From AI-powered data processing and real-time video analysis to customer interaction through the KeBob Guard, discover how the different elements work together to create a smart and proactive security system.

Greater security for bank branches near borders

Sparkasse Südwestpfalz

Sparkasse Südwestpfalz already has multiple KeBob systems in use. KEBA's AI assistance system actively combats ATM break-ins, vandalism and other risks in self-service branches.

KeBob offers numerous advantages there:

The savings bank is already setting new standards with this technology.

  • It increases the sense of security of customers and employees,

  • reduces cases of vandalism and minimizes false alarms.

  • It also enables automatic store closure without the need for employees or security staff to be on site.

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Your direct contact
Katharina Grein
Katharina Grein Team Administration Officer +49 151 568 410 70 [email protected]

Current news

Fünf Personen stehen vor einem Messestand mit KEBA-Display und blicken lächelnd in die Kamera.
2.7.2026

KeBob Showcases the Future of AI-Powered Security

AI-powered security, inspiring conversations and fresh perspectives: Security Expo Munich 2026 was all about intelligent security solutions for KEBA. On July 1 and 2, KEBA presented its AI-powered assistance solution KeBob in Munich. Particularly valuable were the many discussions around the use of AI for prevention, assistance and protection in self-service areas and other sensitive environments. For our new colleagues Matthias Ahrens and Emanuel Rotter, Security Expo also marked their first trade show appearance focused on KeBob – an excellent opportunity to gain first-hand insights into customer requirements, market feedback and real-world use cases, while deepening their understanding of the market for intelligent security solutions.

Smiling man in an office, with holographic technology devices floating in front, including a server, router, camera, and smart device KeBob..
17.6.2026

A Look Behind the Scenes: KeBob’s System Architecture

How do you build an intelligent security system that not only detects situations but also actively responds? Traditional security solutions often reach their limits here: they capture data, but usually leave evaluation and response to humans. This is exactly where KeBob comes in. With KeBob, KEBA combines advanced AI software with a sophisticated system architecture – creating a solution that not only makes situations visible, but also analyzes, evaluates, and responds to them in real time. The goal: a system that understands correlations, identifies risks at an early stage, and automatically initiates the appropriate actions – actively contributing to greater security and efficiency in semi-public areas such as bank foyers.

Moderne Bankfiliale mit Personen an Geldautomaten, KI-Assistent KeBob im Einsatz und Kunden beim Betreten durch Glastüren.
10.2.2026

How an AI Assistant from the banking sector could transform post office branches in the future

The demands placed on modern post office branches and parcel shops are steadily increasing. As parcel volumes continue to grow, expectations regarding speed, transparency, and a positive customer experience rise accordingly. At the same time, operators must ensure safety and comfort for customers while also relieving staff. Many of these challenges arise precisely where people interact: in post office branches where parcels are dropped off or collected, customers are waiting, and employees must handle a wide range of tasks simultaneously.

One possible response to these challenges could be provided in the future by a technology originally developed for the banking sector. KeBob already creates a secure and pleasant environment in bank branches today by recognizing, assessing, and responding to behaviors in real time. These very capabilities open up new perspectives for its use in post office branches and parcel shops.

Find corporate news and futher news on KEBA AI Assistance Solutions here:

 
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