Service
Customer satisfaction is always our main focus.
KEBA service philosophy
In order to guarantee our customers’ lasting satisfaction with their KEBA products, we view it as our responsibility to provide top-quality, individually customized support and service to our customers everywhere for the entire duration of the products’ life cycle.
When choosing KEBA, you are choosing products whose mature technologies and innovative ideas surpass many other solutions.
To ensure your lasting satisfaction with your KEBA products, the quality of KEBA’s customer service, too, is head and shoulders above the average - for a maximum of cost-efficiency and availability of your KEBA products.
Technical support
The KEBA support hotline is staffed with highly qualified technicians who help you find solutions to your problems and who support your on-site technicians or service partners.
Our service portfolio ensures comprehensive and competent support for all KEBA products. Helpline, remote support and on-site service are the main pillars of KEBA’s technical support.
Repairs
KEBA offers repair services for KEBA products at a number of locations. Experienced technicians at the repair center use original spare parts and state-of-the-art equipment to ensure that all repairs meet the highest quality standards. Additional options round out this service offering.
Spare parts
The quick and reliable supply of spare parts ensures the high availability of the KEBA products. The use of original spare parts ensures perfect compatibility and reduces downtimes.
We are especially committed to the long-term availability of spare parts.
Training Programs
Our training courses provide practical knowledge on control systems, motion control, HMI design, drive technology and KeTop operation. Available as in-person or online sessions, they are designed for engineers, programmers, and technicians looking to deepen their expertise in KEBA technologies.
Documentation & Downloads
Discover comprehensive technical documentations and downloads in the field of industrial automation, such as manuals, CAD data, and software downloads, which assist you in the use and maintenance of our products.
