Convenient for everyone
Accessible & user-friendly
Flexible
Adaptable to any requirement
Around the clock
Maximum stability & availability
At a glance
Citizens’ service centre 2.0 with KeCity Point service terminals
Citizens’ expectations of public administrations have increased substantially over the last years: people want comfortable service, ideally at all hours, quickly and without having to make appointments.
Demographic change has led to a shortage in personnel in the offices of public authorities, in turn making efficient processes all the more important for managing the many attendant jobs. Digitalisation, too, is an ever more important aspect. At a legislative level, governments and authorities are producing frameworks to account for these changing conditions.
In this respect, citizens’ terminals are particularly useful in providing support and relieving personnel in public administrations by handling recurring and repetitive jobs.
Digitization is more than being online
Why digital administration needs self-service
Not everyone's online
A not insubstantial share of the population – more than 10%, in fact – neither possess a computer nor have an internet connection. Still others are uncomfortable with using online services. Many people also lack the technical prerequisites.
Analogue engagement remains popular
Citizens will use what’s convenient for them. This could be a purely digital channel at a certain time, but a mixture of analogue and digital at another. Citizen self-service terminals give you both.
Always available
KeCity Point by citizen terminal manufacturer KEBA is a one-of-a-kind alternative way of providing citizens digital access to administrative services. The machines are available even outside of public opening hours, either in a self-service area, the lobby or in public spaces.
Technical equipment
The technical equipment includes all components necessary for submitting a form in full: you can scan and attach documents, authenticate identification using the electronic ID card, print certifications or receipts and pay fees using an EC card.
Secure handover
Thanks to the variable number and size of available dispenser compartments, handing over IDs, passports, documents and even vehicle licence plates is always safe. Two-factor authentication plus a high security standard make sure that nothing ends up in the wrong hands.
Relief for personnel
KeCity Point relieves administration personnel especially by taking over the simple routine jobs. It allows even citizens who have no access to digital services to submit forms digitally while the personnel can focus on their primary responsibilities.
Citizen terminal revolutionized: Amt-o-Mat by KEBA
The KeCity Point or Amt-o-Mat, as we affectionately call it, is more than your usual citizen’s terminal. Besides submitting forms, you can hand in or pick up documents here. Additional components allow a broader range of use from foreign citizens’ affairs to domicile registration for the immediate benefit of both citizens and the public administration.
Form submission and document handover in one
Offer your citizens a sweeping range of services even outside of the administration’s public opening hours. The new KeCity Point ensures forms are submitted correctly and rapidly. An integrated A4 scanner even makes it possible to attach required certificates and documents. If issuing documents is required, there are a printer and multiple document compartments.
Best ease-of-use for maximum success
Forms are translated into an easy-to-use interface, reducing barriers to use of the offered public administration services. Because the terminals as well as the software platform are intuitively easy to operate, every citizen will find them convenient. The terminals are handicapped accessible according to the currently valid standards (ADA 2010 and EN 301 549) and impressively user-friendly.
End-to-end security
Citizens can securely authenticate their identity on the KeCity Point with their electronic ID card. Documents and IDs can be picked up at any hour of the day. Besides using an electronic ID card, additional options for authenticating identity include a QR scanner and bar code reader or even a fingerprint reader, depending on the security requirements. Any applicable fees can be paid for with an EC card.
Solutions for public administration
As a complement to the digital channels, the self-service channel opens up the option to get in touch with and use offers by administrative and municipal offices regardless of the infrastructure at home.
Why choose KEBA as a manufacturer of citizen terminals?
Sustainability, accessibility, safety and partnership are topics that are deeply rooted in our corporate philosophy. Our measures are integrated in all areas and are reflected in processes, procedures and products. Resource-conserving production and environmentally-oriented supplier selection are a matter of course for us, as is close coordination with partners and customers to continuously improve our service terminals
Accessibility is not a marginal issue for us. As a manufacturer of self-service terminals, it is important to us to design our devices to be standard-compliant and user-friendly. User tests with people with disabilities help us to achieve genuine accessibility that goes beyond mere compliance with standards.
Security is at the forefront of all our developments. Our products are safe to use, which is why we rely on strong partnerships for regular security updates and software testing. Investment security is also a central component - many components of our devices can therefore be retrofitted or replaced, which increases their service life and sustainability.
Since our foundation in 1968, we have grown steadily thanks to careful corporate management and a drive for innovation. Our independence from international financial markets and economic security are valued by our investors in long-term partnerships. Careful use of financial resources guarantees an optimal cost-benefit ratio.
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