Professional partner management
Providing our customers with top service quality is our joint goal. Keeping customers highly satisfied with the service experience at all times requires professional partner management. We share the will to learn from one another and to keep on improving our services. Together with you – our partners and suppliers – we want to guarantee top service quality. It takes all of us to achieve our best.
KEBA’s support offers are diverse. We offer spare parts logistics with express delivery. We run a web shop. We ensure simple and efficient order processing with spare parts repairs that help cut costs. And we provide training specifically tailored to target groups with e-learning support.
High quality
spare parts
Delivery
quick & hassle-free
Web Shop
place orders 24/7
Repairs
order online
KEBA banking automation spare parts
Genuine spare parts
The wide range of OEM spare parts and high-quality consumables ensures that your KEBA evo ATMs and self-service terminals stay highly available.
Spare parts repair
As an alternative to purchase, we can also repair spare parts in KEBA’s own repair centre. This provides our customers with a cost-effective option for replacing expensive spare parts: get high-quality spare parts on more favorable terms.
Express logistics
Delivery by next business day
Our express logistics concept enables us to supply our KEBA banking automation partners anywhere in Austria, Germany and other select countries with spare parts by the next business day between 8 a.m. and 12 noon. Delivery occurs at defined drop-off points.
Thanks to the short repurchase times, our customers reduce capital tied up in spare parts stock but still stay able to provide their services at high quality.
Web shop
The KEBA spare-parts portal makes it simple for our customers to submit spare-parts orders and log repair/return jobs whenever they want via the online portal. Tracking and analysing previous orders is of course also always possible.
In addition, we provide key information online about spare parts, such as their availability for express delivery, their price and a range of data from the item master records.
Benefit from KEBA’s expertise!
KEBA training offers bundle customised training content into training packages tailored to your requirements. Our trainers have years of experience, putting our expert knowledge and know how at your disposal.
Our training courses can be held either at KEBA or on-site on your premises. Alternatively, some of our training courses are also available as online courses.
Current training packages
You’re interested in our training courses and want to know more? You can reach our Training Manager through the contact form.
Carriers
Carrier and assembly personnel receive information on transport, assembly and handover.
Technicians
Training modules for technicians cover subjects concerning troubleshooting, component replacement and maintenance.
Support Helpline
You need help?
KePlus Hotline: +43 732 7090 27444
KePlus Support E-Mail: [email protected]
KeBin Hotline: +43 732 7090 27474
KeBin E-Mail: [email protected]
All of our manuals are available for download in our docu portal:
Thank you for your request. Our KEBA Customer Support will get in touch with you soon.
