Lifecycle service for lottery terminals
First-class service for the entire service life of the product
At a glance
The KeWin Lifecycle service concept accompanies you through the entire life cycle of your KeWin system. Starting with a time-saving and professional start-up, KEBA looks after all services to do with your KeWin system. Regular maintenance keeps high availability of your KeWin lottery terminals.
You can keep your KeWin system up-to-date with upgrades and integrate individual solutions. KEBA is here for you if you want to change the location of your KeWin system and supports you with the change of location. In the final phase of a KeWin system, KEBA removes your old device and commissions your new KeWin lottery terminal.
Reliable
Fair
Flexible
KeWin Quality Assurance
KEBA provides you with a package of extensive quality assurance measures so that existing problems in the operation can be remedied quicker. You benefit from KEBA quality management with our proven and coordinated processes.
KeWin Quality Assurance provides extensive quality assurance measures consisting of quality control, quality systems and quality behavior as a perfect supplement to your maintenance contract.
Quality issues are examined from all angles and strategies and potentials are detected and utilized by means of regular quality meetings comprising of complementary teams.
Servicepartnerkonzept
Professioneller Service
We evaluate service partners worldwide according to our high quality demands in order to offer you a unique service experience. The service partner is certified by our coordinated training program for service partners.
The program is carried out by all of our partner’s service technicians. Due to our service partner concept, you also remain independent when operating your terminals but can still rely on the high quality standards of KEBA.
Training packages
Hardware training
The functionality of the terminals down to the circuit level will be explained in our hardware detail training courses and the corresponding documentation provided.
Software training
KeWin software training courses deal with the functionality and application of the LoTAP application platform developed by KEBA. It will also be explained to the customer how to use the drivers for creating an application. The corresponding training documents are made available for this.
Repair trainings
KeWin repair training courses prepare our service partners for repairing the KeWin lottery terminals in the best possible way. The technicians working there will be trained to repair all KeWin components by our KEBA training program with the goal of setting up an on-site repair center. This saves time and money.
Locations
Edge
Chrome
Safari
Firefox