Choose a topic
- General
- Hardware
- Software
- Service
- Usability & Accessibility
- Foundation
- Security
- General
- Hardware
- Software
- Service
- Usability & Accessibility
- Foundation
- Security
Top 10 questions and answers
Here we have listed the most important questions & answers from our FAQ section for you.
More detailed info and further answers can be found in the related topics.
1
What does the project process look like?
From the initial enquiry to commissioning - your individual parcel station network is just 6 steps away:
Step 1: The enquiry
Step 2: Contact by sales representative
Step 3: Ordering components
Step 4: Definition of the project
Step 5: Production of the parcel station
Step 6: Installation and commissioning
Find out more about the project process.
2
Can the parcel stations be individually adapted to the corporate design?
Our parcel stations - both those in the FS and Flex series - can be individually colored. The mix of compartments and options such as lighting, customer roof or camera surveillance can also be customized.
Incidentally, it's not just our hardware that can be customized - we are also happy to put together software and service packages tailored to your needs. Find out more about the customizing options.
3
Where can KEBA parcel stations be viewed in advance?
The KEBA Delivery Lounge is located at the KEBA headquarters in Linz and shows a selection of our KePol parcel stations. You are welcome to make an appointment with our Sales Support - we look forward to demonstrating our products and solutions to you.
4
Is it possible to develop the software infrastructure yourself?
In addition to the complete software package, we have our software development kits in our portfolio for customers who would like to have their software programmed by internal experts.
Our KePol Flexible Locker Integration Platform is available for parcel stations with a touchscreen. For app-controlled parcel stations, on the other hand, our KePol App Core is required for programming apps for customers and delivery staff.
5
How can the Parcel app be customized for individual customers?
The KEBA Parcel app offers various customizing options. For example, the name of the app, the app icon and all colors, texts and images can be customized. For use in production operations, the Parcel App is published in the app stores under the desired name.
If you still want to use your own app, this is of course also possible. KEBA offers an App SDK that takes care of all aspects of secure communication with the parcel station for you.
Click here for our Software Development Kits
6
What does a service life of 10 years mean - What does KEBA care about?
This decision is entirely up to you. We offer various service packages with different scopes of services. Our customers usually opt for a long-term partnership and want to benefit from our comprehensive range of services. The all-in-one package includes everything from software maintenance and spare parts repair to service partner management, ensuring a long service life.
Find out more about our service packages.
7
Are there special service packages for peak times - Christmas, for example?
Especially in times of high parcel volumes, a stable and highly available parcel station network is essential. We have therefore put together a package that provides you with special support during this time. For example, the response time can be increased during this time. Find out more about our service offers for peak times.
8
Are KEBA's parcel lockers barrier-free?
Numerous product features and options are available to make our parcel stations easy to use and understandable for all users:
- Tactile elements
- Speakers
- Software settings for audio-based user guidance
- Audio signals or light signals to locate the compartment
- Comfort zones within a specific grip range
9
What wind load can KEBA parcel lockers withstand?
The resistance of a parcel station depends heavily on its design. In the maximum configuration (concrete foundation additional concrete element on the back of the parcel station), KePol Flex series parcel stations can withstand free-standing wind speeds of up to 130 km/h. This means that they can be installed at 97% of European locations without any safety concerns.
Learn more about wind load here.
10
What security features are available for KEBA parcel stations?
Safety is our top priority. Depending on the type of appliance, the following safety features are available, for example:
- Anti-burglary protection
- Forwarding of burglar alarms via backend
- Integrated siren with a volume of 95 dBA
- Child safety lock to prevent the compartment doors from closing unexpectedly
- Surveillance cameras
Our sales team will be happy to assist you in selecting the right security equipment for you.
What does the project process look like?
From the initial enquiry to commissioning - your individual parcel station network is just 6 steps away:
Step 1: The enquiry
Step 2: Contact by sales representative
Step 3: Ordering components
Step 4: Definition of the project
Step 5: Production of the parcel station
Step 6: Installation and commissioning
Find out more about the project process.
Where can KEBA parcel stations be viewed in advance?
The KEBA Delivery Lounge is located at the KEBA headquarters in Linz and shows a selection of our KePol parcel stations. You are welcome to make an appointment with our Sales Support - we look forward to demonstrating our products and solutions to you.
Can the parcel stations be individually adapted to the corporate design?
Our parcel stations - both those in the FS and Flex series - can be individually colored. The mix of compartments and options such as lighting, customer roof or camera surveillance can also be customized.
Incidentally, it's not just our hardware that can be customized - we are also happy to put together software and service packages tailored to your needs. Find out more about the customizing options.
Are the materials used for the parcel stations sustainable?
KEBA's parcel stations are made from high-quality, sustainable materials and can withstand both high wind loads and large amounts of snow. Thanks to a special coating, even minor damage - for example from vandalism or graffiti - can be prevented.
You can find out more about the sustainability of our parcel stations in our blog post.
Is it possible to develop the software infrastructure yourself?
In addition to the complete software package, we have our software development kits in our portfolio for customers who would like to have their software programmed by internal experts.
Our KePol Flexible Locker Integration Platform is available for parcel stations with a touchscreen. For app-controlled parcel stations, on the other hand, our KePol App Core is required for programming apps for customers and delivery staff.
How can the KePol Software Suite be integrated into existing logistics processes?
Our many years of experience have shown us that every customer project is unique. That's why our Customer Solutions experts actively support you in your integration project and work with you to find the best possible integration variant with your existing software systems.
How can the Parcel app be customized for individual customers?
The KEBA Parcel app offers various customizing options. For example, the name of the app, the app icon and all colors, texts and images can be customized. For use in production operations, the Parcel App is published in the app stores under the desired name.
If you still want to use your own app, this is of course also possible. KEBA offers an App SDK that takes care of all aspects of secure communication with the machine for you.
Click here to get more information about our Software Development Kits.
Is it possible to measure the interactions of the client applications in order to improve processes and the UI/UX of the software?
To answer these questions, we have developed our own big data monitoring solution called Locker Management Platform (LMP).
The Locker Management Platform collects data that enables conclusions to be drawn about the profitability, usage behavior and efficiency of KePol parcel stations.
The "Business Process Statistics" module deals with the evaluation of user processes at the machine.
- How much time do my business processes take?
- How many business processes could not be completed?
- Which process sections are causing problems?
You can find more information about LMP in this video:
What does a service life of 10 years mean - What does KEBA care about?
This decision is entirely up to you. We offer various service packages with different scopes of services. Our customers usually opt for a long-term partnership and want to benefit from our comprehensive range of services. The all-in-one package includes everything from software maintenance and spare parts repair to service partner management, ensuring a long service life.
Find out more about our service packages.
Can the service packages be customized?
Our service packages are just as individually customizable as our devices and software solutions. The following components, among others, are regulated in the contract:
- Helpline response times
- Response times in the field
- Costs for repairs
- Service partner management
Are there special service packages for peak times - Christmas, for example?
Especially in times of high parcel volumes, a stable and highly available parcel station network is essential. We have therefore put together a package that provides you with special support during this time. For example, the response time can be increased during this time. Find out more about our service offers for peak times.
What is the aim of the EAA?
The aim of the European Accessibility Act (EAA) is that all products and services must be accessible to all target groups. This includes the following areas:
-
Online shops and websites
-
Information and communication technologies including all apps
-
Banking & financial services - including digital and automated processes
-
Information services and self-service terminals, for example from postal service providers, public transport (incl. ticket terminals) or citizen service centres ("citizen terminals")
-
Etc.
In the area of parcel logistics and parcel stations, the most important impact is that in future information must be available in several variants and it must be possible to use it via different sensory channels (sight, hearing, touch).
Are KEBA's parcel lockers barrier-free?
Numerous product features and options are available to make our parcel stations easy to use and understandable for all users:
- Tactile elements
- Speakers
- Software settings for audio-based user guidance
- Audio signals or light signals to locate the compartment
- Comfort zones within a specific grip range
What needs to be considered with regard to accessibility in the self-service zone?
In addition to the device itself, there are also some factors in the area around the parcel station that make it easier to operate:
- Ramps for people in wheelchairs or with rollators
- Automatically opening doors
- Floor markings for the blind and visually impaired
- Sufficient space in front of and next to the parcel station
Learn more about accessibility in self-service areas here.
What wind load can KEBA parcel lockers withstand?
The resistance of a parcel station depends heavily on its design. In the maximum configuration (concrete foundation additional concrete element on the back of the parcel station), KePol Flex series parcel stations can withstand free-standing wind speeds of up to 130 km/h. This means that they can be installed at 97% of European locations without any safety concerns.
Learn more about wind load here.
Why does KEBA specify a certain foundation depth?
The depth of the foundation is crucial for the stability of the parcel station. Particularly in regions with high wind loads, the demands on the stability of the parcel station are high. No matter which location you choose: Thanks to our broad portfolio of options, any location is possible. For example, additional anchors can be used for parcel stations in the KePol FS series. Parcel stations in the KePol Flex series are characterized by the integrated concrete foundation, which also makes time-consuming site preparation obsolete.
Find out more about wind load.
Is it possible to install KEBA parcel stations on the wall?
It makes a decisive difference to the stability of a parcel station whether it is free-standing or mounted on a wall. However, installation on a wall improves the wind load less than you might think. A considerable weight is still required for stabilization. We therefore recommend floor anchoring or an integrated concrete foundation.
What needs to be considered when choosing a location?
The location of a parcel station is crucial for the success of your parcel station network and the acceptance and satisfaction of your customers. The following factors should be taken into consideration:
- Accessibility by public transport or by car
- Space requirements and barrier-free accessibility
- Parcel volume in the catchment area
- Weather influences & wind load
- Regulations and required permits
We will be happy to advise you on your choice of location. You can also find out more about this topic in our blog post
What security features are available for KEBA parcel stations?
Safety is our top priority. Depending on the type of appliance, the following safety features are available, for example:
- Anti-burglary protection
- Forwarding of burglar alarms via backend
- Integrated siren with a volume of 95 dBA
- Child safety lock to prevent the compartment doors from closing unexpectedly
- Surveillance cameras
Our sales team will be happy to assist you in selecting the right security equipment for you.
What does the project process look like?
From the initial enquiry to commissioning - your individual parcel station network is just 6 steps away:
Step 1: The enquiry
Step 2: Contact by sales representative
Step 3: Ordering components
Step 4: Definition of the project
Step 5: Production of the parcel station
Step 6: Installation and commissioning
Find out more about the project process.
Can the parcel stations be individually adapted to the corporate design?
Our parcel stations - both those in the FS and Flex series - can be individually colored. The mix of compartments and options such as lighting, customer roof or camera surveillance can also be customized.
Incidentally, it's not just our hardware that can be customized - we are also happy to put together software and service packages tailored to your needs. Find out more about the customizing options.
Where can KEBA parcel stations be viewed in advance?
The KEBA Delivery Lounge is located at the KEBA headquarters in Linz and shows a selection of our KePol parcel stations. You are welcome to make an appointment with our Sales Support - we look forward to demonstrating our products and solutions to you.
Is it possible to develop the software infrastructure yourself?
In addition to the complete software package, we have our software development kits in our portfolio for customers who would like to have their software programmed by internal experts.
Our KePol Flexible Locker Integration Platform is available for parcel stations with a touchscreen. For app-controlled parcel stations, on the other hand, our KePol App Core is required for programming apps for customers and delivery staff.
How can the Parcel app be customized for individual customers?
The KEBA Parcel app offers various customizing options. For example, the name of the app, the app icon and all colors, texts and images can be customized. For use in production operations, the Parcel App is published in the app stores under the desired name.
If you still want to use your own app, this is of course also possible. KEBA offers an App SDK that takes care of all aspects of secure communication with the parcel station for you.
Click here for our Software Development Kits
What does a service life of 10 years mean - What does KEBA care about?
This decision is entirely up to you. We offer various service packages with different scopes of services. Our customers usually opt for a long-term partnership and want to benefit from our comprehensive range of services. The all-in-one package includes everything from software maintenance and spare parts repair to service partner management, ensuring a long service life.
Find out more about our service packages.
Are there special service packages for peak times - Christmas, for example?
Especially in times of high parcel volumes, a stable and highly available parcel station network is essential. We have therefore put together a package that provides you with special support during this time. For example, the response time can be increased during this time. Find out more about our service offers for peak times.
Are KEBA's parcel lockers barrier-free?
Numerous product features and options are available to make our parcel stations easy to use and understandable for all users:
- Tactile elements
- Speakers
- Software settings for audio-based user guidance
- Audio signals or light signals to locate the compartment
- Comfort zones within a specific grip range
What wind load can KEBA parcel lockers withstand?
The resistance of a parcel station depends heavily on its design. In the maximum configuration (concrete foundation additional concrete element on the back of the parcel station), KePol Flex series parcel stations can withstand free-standing wind speeds of up to 130 km/h. This means that they can be installed at 97% of European locations without any safety concerns.
Learn more about wind load here.
What security features are available for KEBA parcel stations?
Safety is our top priority. Depending on the type of appliance, the following safety features are available, for example:
- Anti-burglary protection
- Forwarding of burglar alarms via backend
- Integrated siren with a volume of 95 dBA
- Child safety lock to prevent the compartment doors from closing unexpectedly
- Surveillance cameras
Our sales team will be happy to assist you in selecting the right security equipment for you.
What does the project process look like?
From the initial enquiry to commissioning - your individual parcel station network is just 6 steps away:
Step 1: The enquiry
Step 2: Contact by sales representative
Step 3: Ordering components
Step 4: Definition of the project
Step 5: Production of the parcel station
Step 6: Installation and commissioning
Find out more about the project process.
Where can KEBA parcel stations be viewed in advance?
The KEBA Delivery Lounge is located at the KEBA headquarters in Linz and shows a selection of our KePol parcel stations. You are welcome to make an appointment with our Sales Support - we look forward to demonstrating our products and solutions to you.
Can the parcel stations be individually adapted to the corporate design?
Our parcel stations - both those in the FS and Flex series - can be individually colored. The mix of compartments and options such as lighting, customer roof or camera surveillance can also be customized.
Incidentally, it's not just our hardware that can be customized - we are also happy to put together software and service packages tailored to your needs. Find out more about the customizing options.
Are the materials used for the parcel stations sustainable?
KEBA's parcel stations are made from high-quality, sustainable materials and can withstand both high wind loads and large amounts of snow. Thanks to a special coating, even minor damage - for example from vandalism or graffiti - can be prevented.
You can find out more about the sustainability of our parcel stations in our blog post.
Is it possible to develop the software infrastructure yourself?
In addition to the complete software package, we have our software development kits in our portfolio for customers who would like to have their software programmed by internal experts.
Our KePol Flexible Locker Integration Platform is available for parcel stations with a touchscreen. For app-controlled parcel stations, on the other hand, our KePol App Core is required for programming apps for customers and delivery staff.
How can the KePol Software Suite be integrated into existing logistics processes?
Our many years of experience have shown us that every customer project is unique. That's why our Customer Solutions experts actively support you in your integration project and work with you to find the best possible integration variant with your existing software systems.
How can the Parcel app be customized for individual customers?
The KEBA Parcel app offers various customizing options. For example, the name of the app, the app icon and all colors, texts and images can be customized. For use in production operations, the Parcel App is published in the app stores under the desired name.
If you still want to use your own app, this is of course also possible. KEBA offers an App SDK that takes care of all aspects of secure communication with the machine for you.
Click here to get more information about our Software Development Kits.