The volume of parcels is particularly high in the run-up to Christmas. Customers want to buy gifts to make their loved ones happy. Online shopping is becoming increasingly popular: instead of rushing from shop to shop, gifts can be purchased from the comfort of your living room, regardless of opening hours. However, this poses a major challenge for postal service providers in particular: after all, the increased volume of parcels needs to be handled and processed efficiently. Last but not least, there is particular time pressure, especially before public holidays, as presents need to be under the Christmas tree or in the Easter nest on time. To avoid disappointing your customers during the festive season, there are a number of factors to consider. But don't worry: we at KEBA will be happy to help you.
Always one step ahead
Especially in challenging times, it is important to have a strong partner at your side. In order to guarantee a stable and high-performance parcel station network, we have put together an exclusive service package for you. This includes the following services, which you can select according to your individual requirements:
Extended service times
In a defined period of time, we increase the service times and ensure that we can react even faster than usual in the event of a problem. For example, the service times can be increased so that the service helpline is available until 22:00 or even 24/7 during a predefined period. During this period, you can be sure that your ticket will be processed within 2 hours.
Extended on-site support
It is also possible to book extended on-site support for times of high utilisation. This means that service technicians are available exclusively for you and can carry out maintenance work quickly and easily directly at the parcel locker in the event of a problem.
Customers who use our Locker Management Platform LMP can also opt for round-the-clock monitoring of their network. If predefined parameters, e.g. CPU performance or hard drive utilisation, are exceeded or undercut, an error message is automatically sent to our service technicians. This means that problems can be rectified before they arise.
If everyone pulls together, nothing stands in the way of a successful Christmas season.
Teamwork makes the dream work!
Especially in challenging times, it is important that everyone pulls together. If you decide in favour of extended support times, it is important to ensure that your sub-providers also provide the appropriate service. Ideally, appropriate contractual agreements are in place with all service providers involved - from network availability to any payment solutions. As always, every chain is only as strong as its weakest link.
Project process - what to expect:
Have you decided to book our special support? That's great! Here's what you need to do:
The project starts with your enquiry - our sales team is always available to answer your questions. In your enquiry, you describe your specific requirements regarding the duration and scope of the service package. There are no minimum terms or cancellation periods on our part: you decide how long you would like to use the special support.
You will then receive an offer from us. In this offer, all framework conditions regarding service and response times are specified. The costs depend on the duration and scope of the service package.
3. Planning & implementation
If you accept the offer, we will move straight into the planning and implementation phase - after all, we don't want to lose any valuable time.
Simply expand the network with the KePol Flex series
Incidentally, our KePol Flex series makes it easier than ever to consolidate the network with additional lockers. If you already have Flex series devices integrated in your software environment and decide to permanently expand your network, the integrated concrete base means that no site preparation is necessary. The self-sufficient version with photovoltaic element and battery also requires no power supply. This makes the choice of location even easier and less complicated. Find out more about our self-sufficient parcel stations in the KePol Flex series here.
Additional channel through Click & Collect
The pre-Christmas period is high season not only for postal service providers, but also for bricks-and-mortar retailers. To ensure that your customers can still enjoy a relaxed shopping experience, it makes sense to provide an additional shopping channel with Click & Collect. This allows customers to pick up goods at any time - regardless of opening hours. Find out more about our Click & Collect solutions for retail here.