Service & Support for parcel lockers

Our service portfolio, tailored to your needs

A man in a polo shirt stands smiling in front of a KePol parcel station by KEBA

At a glance

Comprehensive service throughout the product lifecycle

If you want your parcel lockers to be popular with your customers, the lockers need to be available to use at all times. In our fast-paced world today, the peace of mind of having an effective network that you can use whenever you want makes all the difference.

We remain by your side whilst your KePol solution is in operation to ensure it is available at all times and can realise its full potential. You can count on us – we’re a reliable partner and provide service and support over the entire lifecycle of your delivery lockers.

Our collaborative approach is underpinned by long-standing customer relationships and a large number of ongoing service projects.



Can be tailored to your individual needs



Package locker service and support over the entire life cycle



Modular training courses online, on-site or at KEBA's premises

Smooth, successful operations are a decisive factor in ensuring customer satisfaction, which is why we offer our customers tailor-made support packages that represent great value for money.

Robert Zehetner
Vice President Logistics Automation


Roll-out Management

  • Collection in Linz or
  • Logistics handled by KEBA

Operations Service

Hardware and software maintenance over the entire lifecycle of your parcel lockers, in line with your specific needs.

Training courses

Training packages that can be run online, at KEBA or directly on your premises.

Young, blond man with headset talking to a KePol customer, looking into the camera

An all-round carefree package

Efficient complete solution for 10 years or longer

Our customers typically choose to enter into a partnership with KEBA for many years, so they benefit from our Service team’s professional expertise over the entire lifecycle.

This intensive support and collaborative relationship is second to none. Our mission isn’t simply to maintain your lockers’ condition, we also want to ensure they are being used in the best possible way. We aim to continuously improve and refine your network, be it through retrofits, replacing components or software upgrades.

Our blog post provides further details about our services for package lockers. Our service catalogue also provides an overview of our entire service portfolio.

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Always a step ahead

Special challenges require special solutions

Having a stable, effective network of package lockers that you can rely on is crucial in the hectic run-up to Christmas. That’s why we offer our customers additional service capacities, fast response times and smooth operation during this period.

Self-contained automated parcel machines need a wireless LTE connection in order to communicate. We ensure there is a stable connection to local network operators so your company does not have to spend valuable time on routine tasks, comparing tariffs and other time-consuming jobs.

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Online shop for spare parts

The KEBA spare-parts portal makes it simple for our customers to submit spare-parts orders and log repair/return jobs whenever they want via the online portal. Of course, we also provide a status overview and evaluation function for previous orders.

In addition, we provide key information about the spare parts online, such as their availability for express delivery, the prices and a range of data from the item’s master record.

Support Helpline and ticketing

Our ticket tool is your first port of call if you have any problems or queries. You can download all of our manuals from our document portal:

Have you used our ticket tool but still need further service-related information about our KePol automated parcel lockers? Simply get in touch with us:

KePol Helpline
+43 732 7090 27777
[email protected]

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Your direct contact
Selina Saliger
Selina Saliger Administrative Sales Support +43 732 7090 27441 [email protected]
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