Service & Support

Our service portfolio tailored to your needs

At a glance

Comprehensive service over the entire life cycle

High availability of your parcel lockers is the basis for high customer acceptance. Especially in a fast-moving world it is particularly important to be able to rely on the network running smoothly at all times.

To ensure that your KePol solution remains highly available and can develop its full potential, we also support you during operation. With us, you have a competent partner at your side and receive service and support throughout the entire life cycle of your parcel stations.

Long-standing customer relationships and a large number of ongoing service projects prove our partnership approach right.



Flexibly adaptable to your individual needs



Service and support over the entire life cycle



Modular trainings online, on-site or at KEBA

Successful, smooth operation of our solution is the decisive factor for customer satisfaction. To this end, we offer our customers tailored support packages with an optimized price-performance ratio.

Robert Zehetner
Vice President Logistics Automation


Roll-out Management

  • Pick-up in Linz or
  • Handling of logistics by KEBA


Maintenance over the entire life cycle of your parcel locker - adapted to your needs.


Support with the operation of your server infrastructure and with the installation of the KePol server software.


Training packages that can be carried out online, at KEBA or directly at your premises.

Junger, blonder Mann mit Headset im Gespräch, Blickt in die Kamera

All-round carefree package

Performing total solution for 10 years and more

Typically, our customers opt for a long-term partnership with KEBA and benefit from the support of our professional service team over the entire life cycle.

This intensive support and partnership relationship is unique. Our claim is not pure maintenance, but the optimal use of your parcel lockers and the continuous improvement and further development of your network: be it through retrofitting, component replacement or software upgrades.

Gruppe von Wanderer:innen gehen entlang eines Wiesenpfads

One step ahead

Special challenges require special solutions

In the intense pre-christmas period a stable, high-performance network of parcel lockers is particularly important. Therefore, we offer our customers additional service power, fast response times and smooth operation during this period of time.

Independent parcel lockers need a wireless LTE connection to communicate. We take care of a stable connection with local network operators and relieve your organisation of routine activities, tariff comparisons and other time-consuming tasks.


Spare parts webshop

We provide our customers the facility for conveniently placing spare part orders, repair orders and returns around the clock using the online KEBA spare parts portal. A status overview and an evaluation facility for orders that have already been completed are also available.

Moreover, the most important information on the spare parts, i.e. express availability, price and diverse data from the stock list, is available online.

Support Section

Our ticket tool is the first point of contact for problems and enquiries. In our documentation portal, all instructions are available for you to download:

You are not getting satisfactory information about the service of our KePol parcel lockers through our ticket tool? Then contact us:

KePol Helpline
+43 732 7090 27777
[email protected]

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Your direct contact
Selina Saliger
Selina Saliger Administrative Sales Support +43 732 7090 27441 [email protected]
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