Service & Support

What to do if the charging station no longer works

We sell and service our wallboxes exclusively through our reseller and partner network.
In the event of failure, technical problems or when servicing is needed, our FAQs, the user manual and direct contact with your dealer, who you purchased your wallbox from, can help.

Have you read the FAQs?

We have listed the most common questions and their answers here.

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Have you studied the manual?

The user manual also provides you with important information about operating your KEBA wallbox.

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Have you contacted your dealer?

If you cannot remedy the problem yourself, please contact your dealer who you purchased your wallbox from.

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Wallbox defective?

We have the right support for every target group:

In the event of a malfunction, please contact KEBA Support or a qualified electrician of your choice.

KEBA Repair Service (only for B2B end customers and electricians):

Transparent costs: you will receive a cost estimate in advance
Free repair in case of warranty – KEBA always refers to the manufacturer's warranty (unless it can be proven with an invoice that the device is still under the retailer’s warranty)
Professional implementation: removal and reinstallation must be carried out exclusively by a qualified electrician

Note: If the case is not covered by warranty, the repair will be charged.

Register your defective device quickly and easily online: B2B Repair Order Emobility

Recovery Key

Request new key

If you need a new recovery key for your KEBA KeContact wallbox, we offer a simple service.
Send us an e-mail with some information about the wallbox and we will send you a new code.

Request recovery key

You are a certified electrician and need technical support?
Contact us! ☎