Service & Support

What to do if the charging station no longer works

We sell and service our wallboxes exclusively through our reseller and partner network.
In the event of failure, technical problems or when servicing is needed, our FAQs, the user manual and direct contact with your dealer, who you purchased your wallbox from, can help.

Have you read the FAQs?

Have you read the FAQs?

We have listed the most common questions and their answers here.

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Have you studied the manual?

Have you studied the manual?

The user manual also provides you with important information about operating your KEBA wallbox.

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Have you contacted your dealer?

Have you contacted your dealer?

If you cannot remedy the problem yourself, please contact your dealer who you purchased your wallbox from.

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Wallbox faulty?

Uncomplicated help when needed

A KEBA wallbox lasts for years. However, should it suddenly stop working, we will ensure that you receive a replacement unit as quickly as possible. For us, this is simply part of our service.

  • Currently only available in the D-A-CH region.
  • Roll-out of Service for UK in progress

You are a certified electrician and need technical support?
Contact us! ☎

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