B2B Repair Order E-Mobility

General

After the repair is completed, KEBA provides a 6-month warranty on the repaired device. Furthermore, I confirm that the conditions stated herein are fulfilled. *

Yes No

You can only submit this form if you purchased the wallbox directly from KEBA.

I confirm that a prior clarification has been made with KEBA Support (+43 (0) 732 7090 27878) or the specified KEBA contact person regarding the potential repair case, that possible software errors can be ruled out, and that the last remaining option to resolve the problem is a repair. *

This field is required

Prerequisites:

KEBA will inform the commissioning party of the amount of the costs in good time.
The defective device is a P30 or P40 KeContact Wallbox.
The defective device is not older than 7 years

commissioning company *

commissioning company is a required field

VAT Nr. *

VAT Nr. is a required field

Customer order number/ reference number for shipping documents / invoices

Street *

Street is a required field

ZIP *

ZIP is a required field

City *

City is a required field

Contact *

Mrs. Ms. Mr. Prefer not to say

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First Name *

First Name is a required field

Last Name *

Last Name is a required field

Phone *

Phone is a required field

Email *

Email is a required field Please enter an email address

Delivery and invoice will be sent to the commissioning company

How many products (serial numbers) would you like to enter? *

This field needs to contain at value between 1 and 30.

Problem reports/images of the problem

Please provide photos or files that will help us fix the problem.

Max. 20 MB - please send bigger files via KEBA Dataspace.

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Privacy

I have read and accept the privacy policy.*

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General – Invoice and delivery address of the commissioning company

Contact

Problem description

Problem reports/images of the problem

Cost approval

I, as the commissioning company, confirm that by placing the repair order I will bear the costs incurred for the repair and settle the corresponding invoice. – The amount of the expected costs will be communicated in advance and approval will be obtained. *

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I accept that KEBA does not assume any costs for the shipment of the defective device from the commissioning company to KEBA. *

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If no defect is identified during KEBA’s analysis and the device proves to be functional, I accept the charge of a flat-rate diagnostic fee (amounting to €110.00 excluding tax, plus €20.00 for return shipment) to cover the costs incurred by KEBA for the analysis process. *

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Should KEBA detect no fault in the submitted MID/ME device during the analysis, I accept — due to the increased effort required for analysis and troubleshooting — the invoicing of the full MID/ME flat fee by KEBA. *

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KEBA Return Address:
KEBA Energy Automation GmbH Energy Repair Center
Ignaz-Mayer-Str. 7
4020 Linz/Austria

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Repair Order

Please print this document and attach it to the shipment.

KEBA repair - direct

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KEBA eMobility technical Support

KEBA eMobility technical Support