Technical support

 

Helpline

Take advantage of our ticket system

Get technical advice and problem solutions directly from our competent support staff. We will process your inquiry as quickly as possible and provide feedback on your issue.

Control engineering:

Drive engineering:


You can reach us Monday to Thursday between 8:00 am and 5:00 pm, Friday between 8:00 am and 4:00 pm.

 
 

Remote support

Our services

  • Competent phone support from a subject matter specialist
  • Use of state-of-the-art technology suited to the task at hand
  • The close cooperation between our support hotline and our development team ensures comprehensive and competent support for all KEBA products.
  • After a specific appointment has been agreed, an experienced support technician is available to assist you.

Your benefits

  • Direct technical support from an application engineer
  • Fast, uncomplicated help
  • Cost savings
 
 

On-site service

Our services

  • Commissioning, diagnostics and troubleshooting if needed performed by our trained specialists
  • Test operation under test and production conditions
  • Help with questions concerning installation location and position, general and EMC-compliant installation of your KEBA products from our application technicians
  • Suggestions for the improved and safe use of the products
  • Information about standard functions of modern automation systems that will make your application less critical, too
  • Firmware updates of system components for added functionality

Your benefits

  • No lengthy “start-up” times
  • No time-consuming corrections or rework
  • Optimized service life of machines and systems
  • Modernization of your system through firmware updates
 
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Please contact us directly via email at keba@keba.com.

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Request for technical support

You have technical questions about your products or applications or want to create a trouble ticket? Our application staff will be happy to help you!

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