KEBA Lifecycle Service

Schulungen und Wartungsservice für Banken

At a glance

Our idea of lifecycle service means that we’ll be by your side throughout the entire lifecycle of your KePlus system.

After we have provided rapid, professional commissioning of your ATMs, KEBA will continue to take care of all services required in connection with your machines. KEBA ATM maintenance services are performed regularly and thereby keep your machines running at their high availability.

Adding later upgrades will keep your KEBA self-service systems on the cutting edge of technological progress and lets you incorporate custom-tailored solutions. And of course we’re also right by your side when you want to relocate your machines, to assist in deinstallation, transport and reinstallation. KEBA lifecycle service also means that we’ll help you replace your old self-service systems at the end of their service life.

Maintenance services

KEBA ATM maintenance services ensures the availability of your self-service systems. We will put together an individual selection of services to create a tailor-made service package specially for your requirements.

Predictive maintenance

To stay one step ahead of self-service machine breakdowns, our service team performs predictive maintenance by inspecting, cleaning and testing all components and repairing any that need to be.

On-site repairs

Should one of your KEBA ATM machines still unexpectedly produce a fault, you can rely on our maintenance service to send you trained professional technicians.

Service Level Agreements

By entering into an individually tailored service level agreement, you get to say what the response and restore times should be in the event of downtimes.

High service quality:
KEBA certified service partners

To make sure that our customers get high-quality service anywhere in the world, KEBA cooperates with experienced and certified service partners. This way, we guarantee that you will always be highly satisfied with your service experience.

Our partners get their certification through our coordinated KEBA ATM training programme for service partners, which all of our partners’ service technicians complete.

Training packages

You’re interested in our training courses and want to know more? Get in touch straight away through our contact form.

Helpdesk

Training modules for support staff cover topics all around software, log files and analysis.

ATM assitants

ATM assistant training conveys an overview of the system components and machine handling.

Retrofits for existing machines

Secure your investments through upgrades

Technological progress in banking automation never stops advancing, continuously breaking new ground with new features for cash recyclers and non-cash terminals. KEBA offers a whole range of these features for existing machines, keeping your products viable and on the cutting edge of technology even after you have started using them.

Our upgrades comprise a wide selection of security solutions and advanced functions for all of our products. If you can’t find a feature you want in our product range, we’ll be more than happy to talk you through custom upgrade solutions.

Shop at your leisure in the KEBA web shop

KEBA consumables are available for direct purchase through our web shop. We have the usual commodities on offer, such as thermal paper rolls and cleaning kits.

Premium-quality consumables play an important part in keeping your KEBA self-service machine running smoothly and efficiently.

KEBA consumables have been specially tailored to work with our systems. They are the best way to guarantee top performance.

Webshop