The KEBA service concept
To help ensure customer satisfaction with KEBA products, we see it as our responsibility to provide comprehensive, high-quality support and service throughout the entire product lifecycle, with services that can be tailored flexibly to individual needs.
With KEBA, you choose products that outperform many other solutions thanks to their well-developed technologies and innovative ideas. The quality of KEBA Customer Service also helps you get the most from your KEBA products over the long term, supporting their cost-effectiveness and availability.
KEBA Service includes the following range of services:
- Help Desk and Support Service
- Spare part and repair processing
- 1st level support training
- On-site service
- KEBA Service and Support Contract
- Product availability
On-site service
If worse comes to worse, KEBA naturally provides a team of experienced and capable technicians for on-site service.
- We support your technicians with the diagnosis and elimination of malfunctions.
- Of course, we also update you on your KEBA products.
- The realization of simple customized adaptations or extensions as well as trainings directly on your system complete the KEBA service.
1st level support training
KEBA offers customized trainings to familiarize your technicians with easy and comprehensive diagnosis options. With our professional training program, proven practical examples and exercises, we make it possible for you to diagnose and eliminate any possible malfunctions in KEBA products.
These trainings are offered continuously in the KEBA Training Center. We are also happy to offer these trainings at your location. For information on training appointments and the training structure, please contact [email protected]
Our trainings include the following topics:
- Operation and handling of KEBA products
- Diagnostic options for KEBA products
- Getting to know the diagnosis tools
- Assistance with localizing and eliminating errors
- Extension and exchange of modules
- Maintenance and repair of KEBA products
Contact
We are happy to help if you have questions or problems.
Michael Aumüller
E-mail: [email protected]
You can reach us from Monday to Thursday 7:00 am to 5:00 pm, Friday 7:00 am to 1:00 pm.
Additional times, e.g. a 24 hour hotline, can be arranged with Service and Support Contracts.
