Service
Customer satisfaction is always our main focus.
The KEBA service concept
To ensure satisfaction with KEBA products in the long run, we see it as our responsibility to provide our customers with comprehensive, high-quality and, above all, flexible support services tailored to their individual needs during the entire product life cycle.
With KEBA, you get products which exceed many other solutions due to their sophisticated technologies and innovative ideas. So that you are satisfied with your KEBA products in the long-term, KEBA customer service is also of outstanding quality - for maximum economic efficiency and availability of your KEBA products.
KEBA Service includes the following range of services:
- Help Desk and Support Service
- Spare part and repair processing
- 1st level support training
- On-site service
- KEBA Service and Support Contract
- Product availability
On-site service
If worse comes to worse, KEBA naturally provides a team of experienced and capable technicians for on-site service.
- We support your technicians with the diagnosis and elimination of malfunctions.
- Of course, we also update you on your KEBA products.
- The realization of simple customized adaptations or extensions as well as trainings directly on your system complete the KEBA service.
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KEBA Service and Support Contract
Are you curious about the range of KEBA services?
We are happy to offer a flexible and effective Service and Support Contract tailored exactly to your needs.
Contact
We are happy to help if you have questions or problems.
Ronald Ecker
E-mail: eckr@keba.com
You can reach us from Monday to Thursday 7:00 am to 5:00 pm, Friday 7:00 am to 1:00 pm.
Additional times, e.g. a 24 hour hotline, can be arranged with Service and Support Contracts.
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