A partnership for 10 years (and more)

Services around the parcel station

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At KEBA, we understand how important the smooth functionality of your parcel locker network is for your success. High availability forms the basis for outstanding customer experiences - and thus also pays off in terms of acceptance and ultimately the economic success of the self-service channel. With the purchase of a KEBA parcel station, you are guaranteed that your parcel station will run smoothly for at least 10 years. For this purpose, we offer you service packages that are precisely tailored to your individual application.

Tailored support at every stage

A parcel locker is a long-term investment. That's why we offer tailored service packages that cover every phase of the product life cycle. From advice on site selection and rollout to operation, dismantling and recycling of the parcel locker, we are a strong partner at your side.

Rollout: Good service starts at the very beginning

With this package, we support you from the very beginning - from site selection to installation and setup of your parcel station. You don't need to worry about anything:

  • We take care of the high-tech logistics and also handle and installation of the parcel locker on site.

  • We then commission the parcel station including software and ensure a smooth connection to the server landscape.

  • Optionally, we support you in choosing the right location. We check whether the desired standard is suitable for the installation of a parcel station and which preparatory work still needs to be done. For this purpose, we can also carry out an on-site inspection.

Services during operation

We don't leave you on your own even after your parcel station has been put into operation. With our comprehensive basic package, we ensure frictionless operation for years to come. Whether automatic software updates or uncomplicated access to spare parts as well as the repair of components: We are there for you!

Speaking of repair: Sustainable business and the conservation of our valuable resources are a matter of concern to us. For this reason, we try to operate parcel stations as long as possible by replacing or repairing components. Sufficient resources are available for this in our KEBA-owned repair workshop.

Graphic of a parcel locker with icons for rollout, training, operation, server hosting, upgrades, retrofits, dismantling and recycling around it

Advanced Upgrade: So you don't have to worry about (almost) anything

If you want to play it safe, you can opt for the Advanced Upgrade. In addition to the services of the basic package, we take on the role of "single point of contact " and coordinate the local service partners for you. In addition, we ensure that any spare parts that may be required are always available, regardless of where and in what quantity they are needed. Whether it's a broken compartment door or a lock destroyed by vandalism.

Add-ons: special services for more comfort

With our add-on packages, we offer you a wide range of additional services, such as:

  • Server hosting: With this package, we support you in the setup, start-up and ongoing operation of your server and network infrastructure. No matter if server update, security patch or troubleshooting: You don't have to worry about anything.

  • Training: In our KEBA Academy, we offer you customized and individually tailored training for your employees.

  • Upgrades and retrofits: We ensure that your parcel stations are always state-of-the-art.

  • Dismantling and recycling: At the end of the product life cycle, we take care of the professional dismantling and disposal of your parcel station. If possible, we feed the individual components directly into the recycling loop.

Best practice: Austrian Post

To benefit fully from KEBA service, many of our customers opt for long-term cooperation. This is also the case with Austrian Post. And of course we are particularly pleased when we are then able to support our long-standing customers with additional support in challenging times.

Due to the high volume of parcels in the pre-Christmas period, Austrian Post decided in 2022 for a temporary service upgrade, which included the following additional services:

  • Extended service helpline

  • Recovery of the entire system in case of malfunction

  • Extended on-site support

With this additional service package, smooth package delivery could be guaranteed even during the absolute high season.

Services around the parcel station - as individual as you are

In the course of the product life cycle, unexpected challenges can always arise. That is why at KEBA all services are always individually tailored to each customer. Upgrades to additional services are of course also possible during the term. We maintain close contact with our customers. When problems arise - or even when they are already imminent - we actively approach our customers to coordinate any repairs or maintenance work, etc. that may be required.

If you would like to learn more about how we can help you ensure the long-term success of your parcel station, please do not hesitate to contact us. Together we will find the right solution for your specific application.

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