Following severe damage caused by ATM explosions at the Remsfeld and Gensungen locations in November 2023, the branches were completely restored, technologically revamped and recently reopened with a ceremony. Customers continue to be offered a comprehensive range of services. KeBob complements these offerings with an additional security and service element and acts as a digital assistant that is available around the clock.

The result:

• Increased security: through automatic detection of critical situations

• Relief for staff: in monitoring tasks (e.g. addressing inappropriate behaviour)

• Image enhancement: through the use of modern and transparent technology

• Cost-effective operation: through the prevention of damage and inefficient processes

KeBob was developed to significantly increase safety and well-being in semi-public areas such as bank foyers. The system analyses video data in real time, locally and anonymously to identify potential risks or emergencies at an early stage.

Security aspects play a particularly important role for VR PartnerBank: following a series of ATM explosions, the cash machines were permanently relocated to external pavilions. KeBob further supports the new security concept by enabling potential risks to be identified at an early stage.

The AI-based assistance system supports the bank in several areas:

1. Intelligent event detection: KeBob analyses and detects behaviour patterns that may indicate dangerous situations in real time. This allows unusual behaviour or potential emergencies to be identified quickly. A practical example: If a customer falls in the branch, KeBob immediately registers the unusual situation and can automatically request help. This significantly improves response times and increases the level of security in the branch.

2. Greater well-being for customers: KeBob can also detect and prevent classic risks such as vandalism, unauthorised presence or attempts to spy on PINs at an early stage. This ensures increased well-being within the branch – for both customers and employees.

3. Digital welcome: When entering the branch, customers are greeted warmly by KeBob. This innovative form of customer interaction underlines the modern character of the branches and creates a contemporary service experience.

KeBob operates in compliance with the GDPR without storing any personal data. Processing takes place locally – a principle that KEBA, as a manufacturer, consistently pursues in order to offer banks the highest level of data protection and security. KeBob thus combines technological performance with the responsible handling of sensitive data.

Through a combination of technical monitoring, automatic response and discreet customer contact, KeBob makes a significant contribution to ensuring that both customers and employees feel truly secure – a particularly important aspect in light of recent events.

The use of KeBob in the new branch of VR-Bank Chattengau-Schwalm-Eder shows how modern AI technology can complement branch concepts in a meaningful way. KEBA supports banks in making their locations more secure, efficient and customer-friendly – setting new standards for contemporary branch solutions.

Would you like to make your self-service zone secure and intelligent? Then find out here how you can get your new AI solution in just eight steps, or feel free to contact us – the KEBA sales team looks forward to hearing from you.