KeBob - The Game Changer in Bank Lobbies: Boost Efficiency and Reduce Costs with AI
- 7.10.2025
- Reading Time: {{readingTime}} min
Contents
With KeBob, KEBA’s new AI-powered solution for the banking sector, we’re proving that innovation and cost efficiency go hand in hand. KeBob delivers measurable economic benefits by reducing both operational and indirect costs, while ensuring a secure and seamless customer experience. As a result, banks can increase efficiency, enhance security, and improve customer satisfaction - all powered by intelligent automation.
The combination of intelligent protection, automated monitoring, and preventive measures helps reduce damage while lowering the costs for staff, cleaning, and security services.
Reduction of direct costs
Preventing Property Damage
Preventing Costly Repairs and Avoidable Expenses
Every year, many self-service bank lobbies face significant property damage caused by vandalism, deliberate destruction, or unauthorized use - for instance, by overnight guests or individuals misusing the lobby as a temporary shelter or gathering space. Incidents range from broken glass panels and damaged monitors to heavy soiling following overnight stays or even small parties.
The financial impact of such damage adds up quickly. A broken monitor and destroyed furniture can already result in costs of around €4,000, while a damaged glass wall can add another €5,000. Even when covered by insurance, these damages often lead to higher premiums over time, especially in cases of repeated incidents.
A simplified example shows how quickly the financial burden from property damage in bank lobbies can escalate:
Destroyed monitor & furniture: €4,000
Damaged glass panel: €5,000
Five false alarms: €750
Cleaning after incidents: €500
Total annual costs: approximately €10,000
Reducing Additional Staff Interventions
Often overlooked but substantial are the uninsured additional expenses that arise after ATM explosions or acts of vandalism - events that frequently tie up valuable staff resources. When employees have to clean up after incidents, implement emergency procedures, or coordinate external service providers, the resulting personnel costs can quickly reach up to €10,000 - for example, two employees working two additional weeks to restore operations.
With KeBob’s proactive approach, such situations can be prevented before they occur, reducing both financial impact and operational disruption.
Those who invest in smart security today not only reduce damage and increase efficiency but also create a better service experience - for both customers and employees alike.
Reducing False Alarms and Unnecessary Alerts
More Efficiency and Security Through Automated Processes
False or accidental alarms in self-service bank lobbies not only cause unnecessary expenses due to police or security service callouts, but also tie up valuable internal resources and disrupt daily branch operations. These incidents are often triggered by unplanned stays outside business hours, unauthorized access attempts, or customers accidentally locked inside the lobby - each potentially resulting in costs of several hundred euros per incident. KeBob proactively addresses this cost driver.
By using AI-based behavior detection, KeBob identifies unauthorized or prolonged stays — for example, individuals entering the lobby after 11 p.m. or remaining inside without authorization. Through automated voice prompts, the system directly instructs individuals to leave the premises, and if necessary, activates security mechanisms such as door locks, shutters, or electronic alarm systems.
This not only prevents additional costs, but also provides tangible relief for employees. Freed-up resources can then be used for customer service and advisory tasks, instead of being tied up with alarm management and incident response.
Example Calculation: Direct Costs with and without KeBob
| without KeBob (€/year) | with KeBob (€/year) | |
|---|---|---|
| Monitor & Mobiliar | 4,000 | close to 0 (prevention) |
| Glass Damage | 5,000 | around 0 |
| False Alarms | 750 | greatly reduced |
| Cleaning | 500 | significantly less |
| Personnel costs (e.g. 2 weeks) | 10,000 | mainly omitted |
| SUM | ~20,250 | well below 5,000 (estimated)* |
*Note: Even with residual costs of €3,400 for maintenance and depreciation, your store will save around €15,000 per year
Indirect cost reduction
Potential for lower insurance premiums
Every incident involves not only material and repair costs, but also logistical and organizational effort: scheduling service technicians, coordinating with insurance providers, ordering spare parts, organizing cleaning services, and, not least, the additional strain on branch staff. These indirect costs are often underestimated, yet they have a tangible impact on daily operations and add up significantly over the course of a year. KeBob helps prevent these costs before they occur.
In addition, KeBob’s preventive protection against explosions, vandalism, and unauthorized access can be seen as a positive factor by insurance providers. In the long term, the use of KeBob could even lead to lower insurance premiums, further enhancing the economic value for banks.
Effects on image and trust
Damage or recurring incidents in the bank lobby leave their mark - not only physically, but also on customer trust. A damaged or neglected entrance area can be off-putting to customers and, in the worst case, may even prompt them to switch banks. Unclean lobbies or traces of vandalism, waste, or overnight stays can indirectly reduce branch foot traffic and harm the overall perception of the institution.
While such effects are difficult to quantify, their long-term impact on a bank’s brand image is undeniable. Here, KeBob delivers a double benefit: as a visible security measure, it helps build customer confidence, and as an innovative showcase technology, it enhances the bank’s image and even creates marketing potential. By implementing KeBob, banks can position themselves as modern, forward-thinking institutions, attract new customer segments, and differentiate themselves from competitors.
Efficiency Meets Innovation
KEBA’s AI-based monitoring and assistance solution, KeBob, detects critical situations at an early stage - before physical damage occurs -and thus acts de-escalatingly. By directly addressing individuals, KeBob prevents many incidents before they happen, turning potentially expensive situations into controlled, harmless events. What could have led to costly repairs instead becomes a source of savings. The result: A significant reduction in incident frequency, lower service and material costs, and overall relief for the entire organization.
KeBob transforms the bank lobby into a safe, efficient, and trusted environment - one that reduces costs while strengthening customer confidence. For banks, this means that cost reduction and operational efficiency in the bank lobby are no longer a vision - they’re a proven reality.
Invest now in smart security for your bank – and achieve sustainable savings.
