The (r)evolutionary evo series introduces itself
- IM TREND
- 31.1.2018
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Accessibility is wide-ranging topic and goes far beyond devices. From access to the self-service zone to the digital accessibility of your online services: Every step must be accessible. Read the article to find out what you need to consider for an accessible self-service zone.
Smartphones have long played a central role in our everyday lives. Making phone calls? Yes - but this now accounts for only a very small part of its use. Instead, the smartphone has developed into a versatile communication tool that has become an indispensable part of our modern world. And of course, digitalisation has not stopped at banking. The mobile phone has become a "digital wallet" that enables us to make cashless payments or conduct banking transactions on the go. And: the smartphone also takes on an important and hardly imaginable function as an access control - whether to a digital or physical location.
Already in 2019, Directive (EU) 2019/882 on accessibility requirements for products and services, better known as the "European Accessibility Act (EAA)", has been adopted. While the directive has different names in different EU member states, the challenges are the same for all states: Many questions have arisen with it. Because how exactly accessibility is to be implemented is not described in the regulation. The manufacturers of self-service machines are obliged to deal with the EAA regulation and to develop products that meet the requirements.