Technical support / fault reports

Dear Customer,
our online-based service enables you to send us support requests and error reports at any time. This service is only available for KEMAS-equipment which is located in Germany. In case your site is abroad, please contact your local distributor! In emergencies, please contact our service hotline: 0049 3723-6944-65

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Service

Support Issue

Device information

Device-ID *

Device-ID is a required field Invalid device id

Serial-Nr.

Invalid serial number

KEMAS Request Number

Device location

Street *

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Country code *

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ZIP *

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City *

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Problem description

Please describe the problem as detailed as possible!

Problem description*

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Device status

Please provide photos or files that will help us fix the problem.

Max. 20 MB - please send bigger files via KEBA Dataspace.

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Device contract information

Device contract available?

Yes No

Contract number *

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Personal information

First Name *

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Last Name *

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Company *

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Phone *

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Fax

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Technical support / fault reports

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KEBA eMobility technical Support

KEBA eMobility technical Support