Flowers Around the Clock – Gärtnerei Jandl Opens Secure 24/7 Self-Service Shop in Vienna

Owner Alexander Jezik-Osterbauer sees one key benefit of the self-service concept for customers: “Flowers are often needed on the spur of the moment, whether for an evening visit or a graveside arrangement over the weekend.” Traditional business hours quickly become a limitation. With its new 24/7 self-service shop, Gärtnerei Jandl offers exactly this flexibility, allowing customers to shop whenever they need to, whatever the occasion.

The modernization created a well-designed hybrid retail space. During regular business hours, the self-service area is part of the store. Outside those hours, a partition transforms it into a standalone self-service shop.

A clearly organized store layout makes it easy to find products and creates a pleasant shopping experience. The wide-ranging selection includes everything customers expect: houseplants, seasonal flowers, cut flowers and ready-made bouquets, graveside arrangements, and decorative items. The range is complemented by regional specialties from Vienna, such as honey, jams, and mushroom dishes.

The system also impressed during implementation thanks to its easy integration. The access system was included in the plans during construction, and the necessary infrastructure was prepared in advance. A KEBA technician then commissioned the system with minimal effort. This allowed it to be seamlessly integrated into the new self-service shop.

Gärtnerei Jandl's 24/7 self-service shop is still in its early stages, but the response has already been very positive. Many people appreciate being able to buy flowers or gifts outside regular business hours. Spontaneous evening purchases are particularly popular. “Lots of people stop by in the evening to pick up a bouquet. They tap their card, go in, pay, and leave. It's incredibly convenient.” The expanded selection of regional products has also been well received. Customers appreciate the combination of flowers and culinary specialties. “Some customers come specifically for the honey or mushroom goulash. They browse, try something, and come back.” The shop is becoming a modern shopping destination that combines flexibility, regional products, and convenience.

The positive experience with the 24/7 self-service shop shows that the concept has great potential for the future. Gärtnerei Jandl is already considering similar solutions at other locations. Options include additional smaller retail units or self-service concepts that can be flexibly integrated into existing spaces. The access system provides the foundation for this expansion, enabling new retail models to operate securely and efficiently around the clock.