Project "Amt-o-Mat" in Mayen-Koblenz
As the first municipality in Germany, the municipal administration of Vordereifel has been relying on KEBA’s proven technology since November 2023. As part of the Smart Cities pilot project, the KeCity Point is being tested under the name ‘Amt-o-Mat’.
Citizen Service Box in Unterschleißheim
Since March 2025, the City of Unterschleißheim has expanded its range of services with an additional digital solution: the newly introduced Citizen Service Box enables residents to securely and flexibly collect official documents such as ID cards and passports – independently of city hall opening hours.
Digital documentation and seamless traceability of all handovers provide the administration with a reliable and transparent data basis. Usage figures for the collection stations as well as the status of completed citizen applications are available at any time, enabling more efficient deployment and resource planning.
Photo credits: AKDB
City of Feuchtwangen
Feuchtwangen Enhances Citizen-Friendliness
With the introduction of the AKDB Citizen Service Box, the City of Feuchtwangen has implemented a modern citizen service solution that benefits both the administration and residents alike. At the handover terminal, citizens can conveniently collect ID cards and passports flexibly and independently of opening hours, significantly relieving administrative processes and improving service quality. Integration into the existing software environment was seamless.
Photo credits: AKDB
Administrative Community of Burgebrach
As part of the official opening of the new town hall in Burgebrach, the new Citizen Service Box was also presented. The innovative collection station enables residents in Burgebrach to independently collect official documents such as ID cards and passports around the clock – regardless of town hall opening hours. The solution is digitally connected to the specialist systems of the residents’ registration office, fully digitising the collection process and relieving administrative resources.
Photo credits: AKDB
Citizen Service Box in Uttenreuth
In 2025, the Administrative Community of Uttenreuth near Erlangen introduced Middle Franconia’s first Citizen Service Box. It enables residents to collect or submit official documents such as passports and ID cards without the need for an appointment – similar to a parcel locker system. The solution is seamlessly integrated into the existing AKDB software and relieves both citizens and administrative staff through more efficient processes. In the future, 24/7 operation is planned, and the box may also be used for additional municipal processes, such as key handovers.
Photo credits: AKDB
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