Request for repair, complaint, conversion or upgrade

You are looking for a repair, complaint, conversion or upgrade of your existing KEBA product? We will be happy to take care of it.

Please fill out the form carefully.

Fields marked with an asterisk (*) are mandatory.

There was an error

Please contact us directly via email at keba@keba.com.

Your request was submitted successfully

We have sent you a copy of your request by e-mail.

If your repair request is eligible for express repair, print out our express repair package label and stick it on your package. This way your repair order can be processed faster.

Our address:
KEBA Industrial Automation Germany GmbH
Repair Center
Gewerbestraße 5-9
35633 Lahnau, Germany

General
Company is a required field
VAT Nr. is a required field
Contact *
Firstname is a required field
Lastname is a required field
Email is a required field Please enter an email address
Delivery address
Street is a required field
ZIP is a required field
City is a required field
Billing address
Street is a required field
ZIP is a required field
City is a required field
Product informations
Product Name is a required field
Serial number is a required field
Problem reports/images of the problem
  • {{ file.name }}
Specialist contact person
First name is a required field
Last name is a required field
Problem description

Type of error *

Application is a required field
Conditions of environment is a required field

Please describe the error as detailed as possible, "broken" is not sufficient.*

Error description is a required field
Error tracing

Is the error traceable?

Own repair measures

Did you repair something on your own?

Which steps were taken to fix the error?

Repair time

Desired repair time *

Privacy
General
General
{{ form.company }} {{ form.vat_number }}
Contact
{{ form.firstname }} {{ form.lastname }} {{ form.phone }} {{ form.email }}
Delivery address
{{ form.street }} {{ form.zip }} {{ form.city }}
Billing address
Use shipping address as billing address
Billing_address {{ form.bill_address.street }}, {{ form.bill_address.zip }} {{ form.bill_address.city }}
Product informations
Product Name
{{ form.product_name }}
Software version
{{ form.software_version }}
Serial number
{{ form.serial_number }}
Specialist
{{ form.specialist_firstname }} {{ form.specialist_lastname }}
Problem description
Type of error
{{ form.error_type }}
Application
{{ form.application }}
Conditions of environment
{{ form.environment_conditions }}
Error description
{{ form.error_description }}
Error tracing
Yes No
Own repair measures
Yes No {{ form.own_repair_measure_steps }}
Repair time
Repair time
Standard: 3 weeks Express: has to be discussed via phone or email
Please select your preferred language
Your browser is out of date
Internet Explorer is no longer supported. Please switch to a current browser to use keba.com to its fullest extent.

Edge

Chrome

Safari

Firefox

KEBA - Automation by innovation.