At a glance
Comprehensive support from implementation through to live operation
The implementation of your fleet management system will be based on solid expertise and structured project management. We will support the entire process, from advice and implementation through to practical training for users and administrators. And our experienced Service and Support team will ensure the stable and reliable long-term operation of your systems.
Tailored
Quick and easy customising
Flexible
Modular hardware and software
Versatile
User-friendly and available 24/7
Service portfolio
Support hotline
- Personal single point of contact on 03723-6944-65
- Please have the ticket number from the fault report (JIRA or service portal) and your system number to hand
Technical support
- On-site fault repair
- Remote access (remote maintenance)
- Software installation
Maintenance contracts
Service levels and tailored system modules to suit your requirements
Training
On-site and online training for users, site operators and customers’ technicians
Service partner concept
Reliable service through experienced partner networks
Our highly efficient service model combines in-house experienced service technicians with specially trained and certified service partners. This ensures quick, reliable support throughout Germany.
International service partner network
A well-established international network also provides expert support outside Germany, including in Switzerland, France, Austria, Hungary, Poland and China.
Hosting
GDPR-compliant SaaS hosting without the need for your own IT infrastructure
Operations are fully managed in European data centers - secure, scalable, and with clearly defined responsibilities.
- No need to operate your own infrastructure or servers: reduces complexity, operational risks, and internal IT effort
- GDPR-compliant operation within the EU: data processing takes place exclusively in European data centers
- No data transfers to third countries
- High availability & operational reliability: redundant infrastructure, 24/7 monitoring, and defined operational processes
- Scalability without upfront investment: computing power, storage, and resources can be adjusted flexibly
- Transparent costs & clear responsibilities
Which requirements is this hosting suitable for?
- Migration from on-premises systems
- Professionalization of existing SaaS operating models
- Hosting of security-critical applications
- Reduction of internal IT operational effort
- Preparation for audits, compliance, and security requirements
European hosting with clear governance
The physical data center operations are handled by Hetzner, one of Europe’s leading hosting and data center providers. We take care of the application, operations, and service.
CIO-relevant benefits:
- ISO/IEC 27001:2022-certified data centers
- Multi-layered physical security
- Redundant power supply (UPS, backup power)
- High-availability cooling (N+2)
- Operations powered by renewable energy
- Data centers: Operated in European data centers with separated zones
- Tenant model: Strict data isolation, optional dedicated instances
- Operations & patching: Regular hardening, security patches, and updates
- Network: Multiple uplinks, firewalling, DDoS protection
- Monitoring: 24/7 monitoring of availability and security
- Terminal communication: Secure VPN connections
Security & Data Protection
- GDPR-compliant data processing
- No transfer of data to third countries
- TLS-encrypted communication
- Role-based access control
- Logging of security-relevant events
- Data processing agreement (DPA) available
Backup & Disaster Recovery
- Automated, encrypted backups
- Separate backup location
- Defined RTO/RPO for predictable recovery times
Thank you for your request. Our KEBA Customer Support will get in touch with you soon.
