Vehicle key management system and order tracking
At a glance
Unstaffed collection and return of vehicle keys and efficient processing of internal orders at the dealership
In the fast-paced daily routine of a car dealership, there’s no time to go searching for keys to demonstrators, new and used cars, customers’ vehicles, hire cars or service vehicles. Fleet keys should therefore always be within easy reach for staff, whilst still being protected against unauthorised access. Drawers are not the right place to keep them.
Our fleet key management system tracks internal job orders digitally from delivery or drop-off through to sale or servicing. The system can be interfaced to the in-house dealer management system (DMS). Your keys are securely stored in a location that is easily accessible to all staff, yet conveniently available to all authorised personnel. You can track the movements of vehicle keys across all departments, and easily monitor the job status. Indication of the specific parking bay enables you to locate the right vehicle even on a large site.
Features and benefits of our order and fleet key tracking system for car dealerships
Access control
Controlled and transparent access for staff and external contractors
Always up-to-date key status
You always know where all vehicle keys are, so don’t waste time searching for them.
Vehicle key log
Full documentation enables you to prevent tampering, loss and theft.
Flexible vehicle handling
Enhances service and customer satisfaction.
Integration into processes
Open interfaces to scheduling systems avoid duplicate data entry.
High-quality hardware
Robust, high-quality units protect vehicle keys against unauthorised access.
Fleet key management is that easy
Access to vehicle keys is defined in advance via an access control and role assignment system. Different departments, such as Sales, Service or Pre-delivery, can access vehicle keys from the KEMAS key dispensing system in the dealership using their ID.
360° tour
You can explore our vehicle key management solutions in our 3D simulated car dealership.
Applications
Automotive key management systems within the dealership for:
- Customer vehicle keys
- New cars and demonstrators
- Used cars
Depending on space requirements, vehicle keys, papers and documents can be stored in different modules to save space. You can choose between boxes or drawers of various sizes.
Tip: Pre-delivery inspection teams and staff from technical inspectorate services such as TÜV or Dekra will also benefit from the dealership’s key dispensing system.
24/7 Service Station
With the 24-hour key management system, you can ensure unstaffed transfer of fleet keys round the clock. Flexible drop-off of vehicles at reception or the service station reduces your customers’ waiting times. This added value will significantly boost your customer satisfaction levels.
The digital service reception enables customers to conveniently drop off and collect their vehicle for repair, regardless of the dealership’s opening hours. It is even possible for them to pay at a terminal. Customers also have the option of booking a courtesy car via the on-site service station.
24/7 Self-Check-in-Station for:
- Service appointments
(e.g. workshop servicing, TÜV/Dekra inspections, tyre replacement, ...) - Replacement vehicle service
(Book a hire car so your customers can stay mobile; car hire) - Recovery service
(Recovered vehicles can be dropped off at any time) - Test drives
(Test drive vehicles can be booked independently of the customer)
Tip: Also usable as a fully automated rental point for all types of hire vehicles (car hire service, vehicle handover)!
References
How to keep track of job orders and car keys within the dealership
Stern Auto is currently one of Germany’s largest motor retail groups. It operates 23 locations in six federal states around the Berlin, Dresden, Leipzig, Magdeburg, Rostock and Schwerin areas, as well as through Russ & Janot in Erfurt and the Autohaus Sternagel dealership in Potsdam.
It employs nearly 1,500 people across Germany ensuring customers’ mobility.
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