Whether in municipal services or the banking sector, traditional self-service is becoming a thing of the past. Today’s customers don’t just want to handle tasks themselves—they want to do so easily, quickly, and without barriers. And they want that experience exactly when and how it suits them. In other words, they’re looking for flexible, intuitive solutions that fit seamlessly into their daily lives.
At the same time, organizations face growing challenges: demographic shifts are making it harder to recruit staff, and customer expectations are rising. Smart self-service solutions bridge this gap by empowering customers with greater freedom while relieving employees—without compromising on service quality or security.
