At a glance
Comprehensive guidance from the initial consultation through to ongoing support
The implementation of your texLOG® solution is based on many years of experience and in-depth expertise. Structured project management ensures the professional management of all phases, from conception and implementation through to the training of users and administrators.
An experienced Service and Support team will also be at your disposal on an ongoing basis once the system is live. This will ensure the stable, reliable operation of the solution over the long term.
Service portfolio
Support hotline
- Personal single point of contact on 03723-6944-65
- Please have the ticket number from the fault report (JIRA or service portal) and system number to hand.
Technical support
- Remote access (remote maintenance)
- Software installation
- On-site fault repair
Maintenance contracts
Tailored service levels and system modules to suit your requirements
Training
Training for users, site operators and customers’ technicians – also available online
Service partner concept
Professional service partners
Both our own service technicians and specially trained and certified service partners are deployed to provide service backup. This ensures quick, reliable support throughout Germany.
International service partner network
Additionally, our international service partner network provides local service support in other markets, including Switzerland, France, Austria, Hungary, Poland and China.
Hosting
GDPR-compliant SaaS hosting without the need for your own IT infrastructure
Operations are fully managed in European data centers - secure, scalable, and with clearly defined responsibilities.
- No need to operate your own infrastructure or servers: reduces complexity, operational risks, and internal IT effort
- GDPR-compliant operation within the EU: data processing takes place exclusively in European data centers
- No data transfers to third countries
- High availability & operational reliability: redundant infrastructure, 24/7 monitoring, and defined operational processes
- Scalability without upfront investment: computing power, storage, and resources can be adjusted flexibly
- Transparent costs & clear responsibilities
Which requirements is this hosting suitable for?
- Migration from on-premises systems
- Professionalization of existing SaaS operating models
- Hosting of security-critical applications
- Reduction of internal IT operational effort
- Preparation for audits, compliance, and security requirements
European hosting with clear governance
The physical data center operations are handled by Hetzner, one of Europe’s leading hosting and data center providers. We take care of the application, operations, and service.
CIO-relevant benefits:
- ISO/IEC 27001:2022-certified data centers
- Multi-layered physical security
- Redundant power supply (UPS, backup power)
- High-availability cooling (N+2)
- Operations powered by renewable energy
- Data centers: Operated in European data centers with separated zones
- Tenant model: Strict data isolation, optional dedicated instances
- Operations & patching: Regular hardening, security patches, and updates
- Network: Multiple uplinks, firewalling, DDoS protection
- Monitoring: 24/7 monitoring of availability and security
- Terminal communication: Secure VPN connections
Security & Data Protection
- GDPR-compliant data processing
- No transfer of data to third countries
- TLS-encrypted communication
- Role-based access control
- Logging of security-relevant events
- Data processing agreement (DPA) available
Backup & Disaster Recovery
- Automated, encrypted backups
- Separate backup location
- Defined RTO/RPO for predictable recovery times
Thank you for your request. Our KEBA Customer Support will get in touch with you soon.
