Usability for Everyone: KEBA focuses on Design for All

Bank customers are diverse - and so are their needs. This is exactly where our operating concept comes in.

With KEBA cash recyclers, only the element currently required for the next step lights up. If a customer wants to deposit cash, the card reader and NFC area illuminate first. After authentication, the screen guides the user to enter their PIN, followed by the illuminated cash deposit compartment opening. In this way, users are guided step by step through the entire process.

This process-oriented lighting concept with large illuminated areas is especially helpful for people with visual impairments. For wheelchair users, we offer accessible variants with sufficient knee clearance, ensuring that all operating elements remain easy to reach and clearly visible from a seated position.

Our easy-to-use concept also benefits service technicians: inside the cash recycling system, all serviceable and replaceable components are clearly marked in green. This enables fast maintenance and repairs while minimizing downtime.

To develop products that can truly be used by everyone, we need to understand the needs of a wide variety of users. That is why KEBA relies on the persona method: during the development phase, we identify different user types and actively incorporate their requirements into the design process.

A practical example: an elderly man experiencing the early stages of arthritis who struggles to insert his card into an ATM slot. Or an older woman with cataracts who has difficulty reading small text and cannot immediately recognize where to insert her card or retrieve her cash. Scenarios like these directly influence our development work and ensure that our products are accessible and intuitive to use right from the start.

Parcel lockers operate around the clock and are used by a wide range of people. That makes intuitive usability all the more important.

The terminal user interface is intentionally designed to be clean and easy to navigate, guiding users intuitively through the pickup or shipping process. Large, easy-to-read fonts and clear instructions ensure that even less tech-savvy users can operate the system with ease.

Technically, we go one step further: users with limited mobility can register with parcel service providers and request that their parcels be stored in a dedicated “comfort zone” located in the lower section of the locker system. This allows them to retrieve their shipments conveniently and independently.

Accessible placement is equally important to us. The area in front of the parcel locker must provide sufficient maneuvering space for wheelchair users, parents with strollers, as well as elderly and frail individuals. We therefore provide detailed guidance to parcel locker operators, because usability and accessibility do not end with the locker itself - they also include the surrounding environment.

Intuitive usability is far more than just a nice extra. It is a critical success factor for every self-service solution. After all, systems can only reach their full potential when they can be used by as many people as possible.

At KEBA, we see accessibility and ease of use as an integral part of our development process - from the very first idea to the finished product. This is how we create solutions that make life easier. For everyone.

Would you like to learn more about our Design for All and easy-to-use approach? Contact us - we look forward to hearing from you!