The demands placed on modern post office branches and parcel shops are steadily increasing. As parcel volumes continue to grow, expectations regarding speed, transparency, and a positive customer experience rise accordingly. At the same time, operators must ensure safety and comfort for customers while also relieving staff. Many of these challenges arise precisely where people interact: in post office branches where parcels are dropped off or collected, customers are waiting, and employees must handle a wide range of tasks simultaneously.
One possible response to these challenges could be provided in the future by a technology originally developed for the banking sector. KeBob already creates a secure and pleasant environment in bank branches today by recognizing, assessing, and responding to behaviors in real time. These very capabilities open up new perspectives for its use in post office branches and parcel shops.
