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    Repair order

    ATTENTION if you have purchased the wallbox from one of our dealers or contractual partners, please return the defective charging station to them! This repair order may only be submitted by dealers or contractual partners of KEBA.

    There was an error

    Please contact us directly via email at keba@keba.com.

    Your request was submitted successfully

    We will process your repair order as soon as possible and contact you.

    General
    Company is a required field
    VAT Nr. is a required field
    Contact *
    Firstname is a required field
    Lastname is a required field
    Phone is a required field
    Email is a required field Please enter an email address
    Delivery address of the supplier/distributor
    Street is a required field
    ZIP is a required field
    City is a required field
    Product informations
    Serial number is a required field
    Problem description

    Type of error *

    Please describe the error as detailed as possible, "broken" is not sufficient. *

    Error description is a required field

    The charging station displays a colored error code on the LED bar, which is not in the FAQ (www.keba.com/emobility-downloads). Please indicate the color of the respective LED segment in the fields:

    Problem reports/images of the problem
    • {{ file.name }}
    Own repair measures

    Did you repair something on your own? *

    Which steps were taken to fix the error?

    Customer requirements
    Privacy
    General
    General
    {{ form.company }} {{ form.vat_number }} {{ form.order_number }}
    Contact
    {{ form.firstname }} {{ form.lastname }} {{ form.phone }} {{ form.email }}
    Delivery address
    {{ form.street }} {{ form.zip }} {{ form.city }}
    Product informations
    Product Name
    {{ form.product_name }}
    Software version
    {{ form.software_version }}
    Serial number
    {{ form.serial_number }}
    Problem description
    Type of error
    Permanent Infrequent During the ramp-up phase
    Error description
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    Error code
    {{ getErrorCodeOfName(form.error_code_1) }} - {{ getErrorCodeOfName(form.error_code_2) }} - {{ getErrorCodeOfName(form.error_code_3) }} - {{ getErrorCodeOfName(form.error_code_4) }}
    Problem reports/images of the problem
    {{ file.name }}
    Own repair measures
    Yes No {{ form.own_repair_measure_steps }}
    Customer requirements
    Estimation of repair costs needed Cable replacement needed Refurbishing needed Upgrade to 4G desired
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