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    Operations

    Successful operation
    of your solution

    Walter Gritzner
    Business Unit Manager KePol Logistics Automation

    We see ourselves as a long-term partner for our customers and therefore consider it our duty to provide you with continuous support during the operation of your solution - with workshops for exchanging experience, continuous optimization and consultation with regards to new solutions.
     

    Trouble-free during operation

    In order to ensure that your KePol solution has a high degree of availability and can also make use of its full potential during run-time, KEBA also provides you with support during operation.

    KEBA offers you an extensive range of services from which you can choose your requirements accordingly. The following services are available: Rollout, hardware operations, software operations, training.

    Range of services

    Rollout

    The KePol Rollout services include delivery, assembly, installation and commissioning of the KePol lockers. You can choose between two options for starting up your KePol locker: Rollout by KEBA or rollout by the customer.

    Hardware Operations

    These services include hardware maintenance i.e. repairing the locker, provisioning of consumables and spare parts and coordination with service partners. Hardware operations can be used as a basic package or in an extended form.

    Software Operations

    KEBA also supports you when operating the software. These services include bug fixing, upgrades or incident management. The KePol solution can be hosted in either the customer’s own IT center or directly at KEBA as software as a service.

    Training

    The KEBA Academy provides individual training packages for anyone who comes into contact with the KePol solution: Installation teams, commissioning technicians, service agents and supervisors. The training can be carried out online, at KEBA or directly with you on-site.

    Contact

    You need more information, have any questions or want us to call you back?

     

    Thank you for your message!

    We will process your request as soon as possible and will contact you shortly.

    Best regards
    Your KEBA team

    Your direct contact

    Corinna Resch

    Corinna Resch

    Administrative Sales Support

    +43 732 7090 27441

    rc@keba.com