Service & Support
What to do if the charging station no longer works
We sell and service our wallboxes exclusively through our reseller and partner network.
In the event of failure, technical problems or when servicing is needed, our FAQs, the user manual and direct contact with your dealer, who you purchased your wallbox from, can help.
Have you read the FAQs?
We have listed the most common questions and their answers here.
Have you studied the manual?
The user manual also provides you with important information about operating your KEBA wallbox.
Have you contacted your dealer?
If you cannot remedy the problem yourself, please contact your dealer who you purchased your wallbox from.
Wallbox faulty?
Uncomplicated help when needed
A KEBA wallbox lasts for years. However, should it suddenly stop working, we will ensure that you receive a replacement unit as quickly as possible. For us, this is simply part of our service.
- Currently only available in the D-A-CH region.
- Roll-out of Service for UK in progress
Recovery Key
Request new key
If you need a new recovery key for your KEBA KeContact wallbox, we offer a simple service.
Send us an e-mail with some information about the wallbox and we will send you a new code.
You are a certified electrician and need technical support?
Contact us! ☎
Thank you for your request. Our KEBA Customer Support will get in touch with you soon.
