At a glance
Why accessible?
Handicapped accessible self-service systems are becoming more and more important. Ease-of-use is decisive in ensuring high customer acceptance and, as a direct result, keeping your systems at high efficiency.
In light of an ageing population, accessibility has become an essential factor since the likelihood of disability increases as people get older. Almost 50% of people over 65 in the EU have some form of disability – creating a significant target group for businesses and organisations.
In 2025, the European Accessibility Act (EAA) will come into force to account for this development and provide a legal framework governing accessibility across all of Europe.
High customer acceptance
brings high satisfaction
Reduce user error
to improve ease-of-use
Support transition
from counter to self-service channel
Better user experience
Handicapped accessible ATM manufacturers are turning their attention more and more to user experience in the field of self-service systems. How bank customers and ATM assistants perceive their experience has a major effect on how profitable a branch is. An accessible ATM that is easy and intuitive to use will increase the number of customers using your self-service area, earning you higher self-service turnover.
As an accessible cash recycler manufacturer, we build our evo series machines around the Design4All principle, which makes self-service visually appealing and easy for all user groups (customers, service technicians, ATM assistants).
European Accessibility Act (EAA)
Legal framework for ICT products in the EU
The European Accessibility Act defines a framework for a broad range of products and services.
- Operators and suppliers will be liable for products or services that fail compliance
- Legal weight comparable to GDPR or ADA in the USA
- Legacy provisions for existing systems
Applicable European standard for information and communications technology (ICT) products:
- EN 301 549
- Includes specifications for how high/low things must be to reach
- Already accounted for in the design of the latest KEBA self-service machines
Standardized range of reach
Easy to use for everyone
The standard EN 301 549 is applicable across, and harmonized for, Europe as a whole. It specifies how high or low elements on self-service machines must be to lie within accessible range. The specifications aim primarily to make use easier for people in wheelchairs or with wheeled walkers.
The handicapped accessible ATMs for self-service areas from our evo series comply fully with all hardware specifications in EN 301 549.
Standard equipment & options
As a handicapped accessible cash recycler manufacturer, we include many elements for ensuring accessibility of our machines as standard or offer them as optional add-ons for the evo series cash recyclers and the KePlus D10 non-cash terminal.
- Headphone jack for audio-visual user guidance
- Improved card reader ergonomics
- Large-screen user interface
- Tactile pictograms in braille
- Stainless steel keyboard with homing bars and trackball
Wheelchair accessible cash recycler
People in wheelchairs or with wheeled walkers in particular find using a self-service machine with underside clearance far more pleasant. As an accessible ATM manufacturer, our product range includes machines specifically for this scenario. Both the KePlus FT10 and the KePlus RT10 are available with design panelling that makes them a wheelchair accessible solution.
You can integrate them in a whole variety of ways. Check out our blog article so see more options for designing your bank branch as an accessible space.
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