Choose a topic
- KeContact DC
- KeContact P40
- General
- eMobility App & Portal
- eMobility Solution for Hotels & Companies
- KeContact E10 & S10
- Configuration & functionalities
- Charging network / Load management
- LED bar & display
- MID / ME
- Network technology
- OCPP
- RFID & Authorisation
- Service & Support
- SIM card (x-series only)
- Technical Questions / Electrician
- UDP, Modbus TCP / Smart Home
- Update
- Webinterface
- Payment Terminal (KeContact T10)
- KeContact DC
- KeContact P40
- General
- eMobility App & Portal
- eMobility Solution for Hotels & Companies
- KeContact E10 & S10
- Configuration & functionalities
- Charging network / Load management
- LED bar & display
- MID / ME
- Network technology
- OCPP
- RFID & Authorisation
- Service & Support
- SIM card (x-series only)
- Technical Questions / Electrician
- UDP, Modbus TCP / Smart Home
- Update
- Webinterface
- Payment Terminal (KeContact T10)
Top 10 questions and answers
Here we have listed the most important questions & answers from our FAQ section for you.
More detailed info and further answers can be found in the related topics.
1
Does the P40 support PV surplus charging?
This option is available with the software update to version 1.1. More information can be found at the following link:
https://www.keba.com/download/x/02a700e12c/kecontact-p40-pv-edition-produktflyer_de.pdf
2
I no longer have my configuration label. How do I get the data I need?
For your information, the configuration label is only supplied with the P30 x-series, company car wallbox, PV EDITION, M20 and P40.
If you have lost your configuration label, you have the option of requesting it with the proof of purchase and, if applicable, the product designation via the following Link or the e-mail address [email protected] dieses anzufragen.
More Information: https://www.keba.com/en/emobility/service-support/recovery-key
3
How does the installation and use of the PV set work?
Under the following link you will find tips & tricks for the installation and use of our PV sets: https://www.keba.com/en/news/emobility/installation-pv-edition-set
4
What is an error code?
The error code provides information about the status of the charging station in the event of an error. This consists of a blue/red or white/red combination. A detailed overview of the error codes can be found in the following document: https://www.keba.com/download/x/9add736a05/kecontactp30_faqen_web.pdf
An example of an error code:
In the overview you will find a description as well as solution measures for the error code.
5
Where can I access the KEBA eMobility portal and the KEBA eMobility App?
The KEBA eMobility portal can be accessed via the following URL: emobility-portal.keba.com. The KEBA eMobility App is available in the Google Play Store and in the Apple App Store.
6
My wallbox displays "out of service". What does that mean?
Reasons could be:
-
The DIP switch 2.5 is ON, but the c-series wallbox cannot find or is not connected to the master charging station. As a result, “out of service” is displayed (only during initial start-up).
-
Check if connection between the charging stations is correct. If necessary, crimp the LSA+® connection again.
-
In addition, not all switches are compatible. If necessary, try a different switch and/or check the power supply to the switch.
-
It must be ensured that only one of the two network interfaces (LSA+® or RJ45) is occupied.
-
-
If the network connection is OK, different software versions (between master and client) can be the reason for this message. All charging stations should at first be operated in stand-alone mode and each charging station should be updated to the latest software or firmware version.
-
With the x-series: When the charging station is started up for the first time, the x-series wallbox may display “out of service” for 8-10 minutes due to internal processes.
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If a router with a DHCP server and the internal DHCP server of the x-series are used at the same time: As a result, the c-series devices may not be in the same network as the master charging station, and consequently will not find the master station and display “out of service”. (This could allow the charging stations to operate in different networks.)
-
"Out of service" indication with solid red LED segment: Update failed. A deep firmware update will help here.
7
How do I configure load management?
The configuration itself is done via our webinterface or the KEBA eMobility app in the "Charging network/Parameters" tab of the charging network.
Here, the number of charging stations must be entered and the serial number of the respective charging station entered and set accordingly.
8
How do I update my P40 Wallbox?
If your P40 Wallbox is registered in the KEBA eMobility Portal, you can initiate a software update directly via the details page of your wallbox in the portal. The update process then runs automatically.
If you are not connected to the KEBA eMobility Portal, the update process runs via the KEBA eMobility app. First download the required software version from the KEBA homepage in the Downloads section on your smartphone and unzip the downloaded archive so that you have access to the file with the extension ".raucb". Now connect to the wallbox in the local network using the KEBA eMobility app. Navigate to the "Software update" section in the settings and use the "File picker" to select the update file (*.raucb) on your smartphone. The update process will then run automatically.
9
Is excess charging possible in connection with a PV system?
Our c-series and x-series wallboxes as well as the PV EDITION and the company car wallbox can be controlled via the Modbus TCP and UDP network protocols and are therefore suitable for the use of PV surpluses. In order to use your own photovoltaic system for charging, usually a controller is required in addition to the inverter, which takes over the central control of both systems.
For more information, see also: blog post on excess PV charging or PV EDTION product page.
10
How do I learn RFID cards?
There are different ways to register RFID cards. With the a-series and c-series, this works directly at the charging station.
You can find out more about this in our video on registering RFID cards at the following link
https://www.youtube.com/watch?v=1EDYB7drM30 or at
https://www.keba.com/download/x/9349e6f29a/kecontactp30_bdde_web.pdf in chapter 5.2.
What can I do if the charging cable does not unlock?
At DC charging stations, the charging station itself has no influence on the locking mechanism, as the locking actuator is located in the vehicle. If the charging plug cannot be unlocked on the display, try to unlock the charging cable using the car key (unlock). Only as a last step should the mechanical emergency release of the vehicle be chosen (read the vehicle's operating manual for this).
Where can I find the serial number of the DC charging station?
"The serial number of the charging station is shown on the type plate and can be found at the bottom near the base area.
There is also a type plate on the inside of the door when you open it.
If you want to read the serial number remotely via the service portal, it can be found in the Parameters --> Location Data and Serial Number tab."
How can I perform updates on the DC charging station?
"The software of the KEBA charging station consists of several software components that currently still have to be updated individually.
In the Maintenance --> Software Updates tab, the software modules can be updated. The available version can be searched via ""Search"", which can be updated via ""Update"". The following updates are available:
Service Portal (web interface for remote access)
Updates (Visu Core Software - main application of the charging station)
Powernit (application for rectifier control and contactor matrix management)
Chargecontroller (software for the charge controller that manages the CCS communication with the vehicle) --> Update file must be uploaded manually."
How can the charging station be connected to the internet?
"Connecting to the internet can happen in various ways, which are described below:
In the delivery state, the KEBA SIM card is inserted and activated by default.
The operation of a customer-specific data SIM is also possible, but the stored APN for the cellular modem must be adjusted.
If the connection has to be done via an Ethernet cable, the network cable has to be connected to the WAN port in the charging station.
An internet connection is not absolutely necessary - but it is essential for maintenance and troubleshooting."
How do I get access to the DC service portal (DC web interface)?
"Access to the DC service portal is possible in 3 different ways, which are explained below:
For secure and encrypted remote access, KEBA offers the service tunnel option. This web direct link is provided by KEBA eMobility DC during commissioning. A unique link is provided for each charging station.
Local access on site: If there is no sufficient network infrastructure (internet) available, access via LAN (LAN socket) or WLAN with the charging station is possible. This requires a DHCP setting (obtain IP address automatically) on the access device. If the network has been established locally, the connection can be made via the following URL: https://192.168.111.10:5001
Access via the wired customer network: If the charging station is connected to the wired network via Ethernet, access can also be made that way, provided that the IP address of the charging station is set statically. The connection can be made as follows: https://xxx.xxx.xxx.xxx:6500"
How can I change the prices per kWh or the tariff model displayed on the display with the direct payment option?
The prices or the tariff model can be adjusted in the service portal under Parameters --> Payment system and adopted after a restart.
How can I maintain my ex-Enercharge devices in the future?
Information about a potential SLA contract is available on request.
How can I tell if the DC charging station is compliant with measurement and calibration law?
"Whether a DC charging station is compliant with measurement and calibration law can be recognized by several features:
During the charging process, the following notice is displayed at the bottom right of the display: ""Display of measurement value copies. Original display on the measurement capsule display under the charging plug.""
There are two recesses for the measurement and calibration law displays on the right under the charging plug, indicating a calibration-compliant billing.
The compliance with measurement and calibration law is also indicated on the type plate in the type code."
How can I restart the DC charging station?
"The charging station can be restarted via a software or hardware reset as follows:
If the charging station is connected to a backend, a HW or SW reset can be initiated from the backend, which restarts the charging station software-wise.
From the service portal, the software of the charging station can be restarted via the Maintenance --> System Overview --> ""Restart Charging Station Software"" tab with ""Set"".
If the software restart via the service portal was unsuccessful, the computer can be restarted via the Maintenance --> System Overview --> Restart Computer tab with ""Restart"".
As a last measure, the charging station can be restarted on site via the load disconnect switch. After switching off, a time of 10 seconds should be waited before the charging station is switched on again. The key of the charging station is required for the restart on site."
How can I learn local RFID cards?
"Local offline customer cards can be learned in the service portal under the Functions --> Card Management tab:
Previously inserted RFID/NFC cards can be transferred to the local customer card database via the ""Adopt"" button.
It is also possible to import and export the list of customer cards to adopt customer card data.
If a backend is used, it is not necessary to store local customer cards."
Where can I view and download my invoice for the charging process?
Invoices can be downloaded by the end customer via the website eccharging.info or by the operator in the service portal under evaluation.
What can I do if the charging process does not start?
Check the charging limit in the vehicle. Authorize at the charging station and then plug in the vehicle. Check the CCS plug for correct seating (possibly too much tension on the charging cable). Use another charging point.
What can I do if my charging card is not recognized?
First, select the charging point and the payment method "charging card" in the menu selection, then hold the charging card on the NFC reader for a longer time. If the charging card is not approved in the roaming network, use another charging card if available. Alternatively, if available, switch to direct payment with bank card payment
Why doesn't the vehicle reach full charging power?
"The charging power depends on several factors:
Very strongly on the outside temperature: Below 10°C, full charging power is usually not available because the battery is still too cold. This depends on the cell chemistry used.
State of Charge (SoC): The higher the state of charge in %, the lower the charging power. From 50 to 80%, significantly lower charging power can occur.
The available connection power on site and possible other consumers: If the power of the charging station is limited, the maximum power is displayed on the right side of the display."
Does the P40 support PV surplus charging?
This option is available with the software update to version 1.1. More information can be found at the following link:
https://www.keba.com/download/x/02a700e12c/kecontact-p40-pv-edition-produktflyer_de.pdf
Which systems is the P40 compatible with?
With version 1.1.0, the integration of external Modbus TCP meters is possible and OCPP is available (excluding functions such as reservations and availability changes). With version 1.2.0, the integration into an EMS via Modbus will be possible.
What features does the P40 currently offer?
With version 1.1, the following features are available:
-
OCPP 1.6 support: OCPP 1.6 support is available (excluding reservation, change availability)
-
External Modbus TCP meter support: Connection to an external Modbus TCP meter is available; grid connection protection
-
PV surplus charging: Further optimization through integrated phase switching not yet available – update in 1.2.0, fast charge button via app possible
-
Charging statistics: Charging session management and charging session history are available and can be viewed in the mobile app and portal
-
RFID authorization support: RFID authorization can be used for charging
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Tamper detection: Support for tamper sensors and reporting of tamper detection to an external system
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Support for UK Smart Charge Point Regulation: The Smart Charge Point Regulation required in the United Kingdom is supported on certain P40 variants
What additional features will be available in future updates for the P40?
In the first quarter of 2025, the following features are planned with version 1.2:
-
Integrated phase switching (for further optimization of PV surplus charging)
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Fast charge button on the device (to override PV charging settings)
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EMS integration via Modbus (for the request below: Integration of a P40 into an EMS system via Modbus will be possible with update 1.2.0, which we currently plan for Q1/2025. The Modbus guide for the P40 will then be available on the homepage)
-
Integration into the M20 load management network
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Control via input X1 (§14a Germany)
What to do if the LED bar lights up red?
Please contact our support team with a detailed error description and, if applicable, log files using the following form:
https://www.keba.com/de/emobility/service-support/servicefall
What can I do if my wallbox is shown as offline in the portal when I have connected the P30/P40 to my router via Wi-Fi?
We recommend the following steps for verification in the following order:
Check if the P30/P40 has an active Wi-Fi connection in the web interface of the wallbox.
Check the Wi-Fi signal strength at the location where the wallbox is mounted. Note: The P30/P40 switches to hotspot mode as soon as it loses the Wi-Fi connection to the router (and does not attempt to reconnect to the router’s Wi-Fi). For a stable and reliable network connection to your home network (router), we recommend connecting via LAN (Ethernet).
Why is the P40 shown as “Offline”?
If the P40 is displayed as offline in the Keba eMobility Portal/App, please first check if the charging station has an active internet connection. The network connection can be checked in the setup guide of the Keba eMobility App. For a LAN connection, the network LED (marked in red) on the P40 can be used to verify the connection.
What is the difference between the P40 and P40 Pro?
Can I set up a charging network with the P40?
Currently, this is unfortunately not possible. In the future, it will be possible to create charging networks of up to 200 P30 and P40 units via the load management controller M20.
How do I update my P40 Wallbox?
If your P40 Wallbox is registered in the KEBA eMobility Portal, you can initiate a software update directly via the details page of your wallbox in the portal. The update process then runs automatically.
If you are not connected to the KEBA eMobility Portal, the update process runs via the KEBA eMobility app. First download the required software version from the KEBA homepage in the Downloads section on your smartphone and unzip the downloaded archive so that you have access to the file with the extension ".raucb". Now connect to the wallbox in the local network using the KEBA eMobility app. Navigate to the "Software update" section in the settings and use the "File picker" to select the update file (*.raucb) on your smartphone. However, the update process then runs automatically here again
What can I do if my wallbox is displayed as offline in the portal when I have connected the P30/P40 to my router via WLAN?
Which charging station (a-, c- oder x-series) is right for me?
The choice of charging station depends on the intended use. We have to distinguish between the simple standalone wallbox (a-series) for pure home use or the connected or smart versions (c- and x-series) that can interact with other systems.
Our Wallbox Finder will help you choose the right Keba wallbox https://www.keba.com/en/emobility/products/wallbox-finder/
An overview of our product range can be found here: https://www.keba.com/en/emobility/products/product-overview/product-overview?changelanguage=en
What does a climate-neutral charging station mean or what is the GREEN EDITION?
Due to the positive feedback from our customers, we have now equipped our entire range as Green Edition that does not have any negative impact on the climate either through its manufacture, transport, packaging, lifespan or disposal. For more information, see https://www.keba.com/en/emobility/products/green-edition/?changelanguage=en
What is the KeContact P30 DE440?
This is a special edition, the Germany Edition. Our KeContact P30 was specially tailored to the requirements of KfW funding (440) and is therefore eligible for it.
How do I know what type of charging station I have and how it is equipped (energy meter, WIFI, RFID…)?
Type and equipment of the charging station can be derived from the
product designation. How this information can be derived is described in the
"Operating Instructions". The product designation (example: KCP30-
ES240032-000-xx) is on the type plate.
What is the minimum / maximum charging power with the KeContact P30?
The minimum power for EVs is usually defined as 6A, below this value charging is not possible for any vehicle, the maximum power is limited to 32A or 22kW(3ph). The power limitation can be changed by using the DIP switches.
Where can I buy the KeContact P30 and who can install it for me?
Where do I find product accessories? (Mounting material, RFID cards, charging column ...)
You can find product accessories such as assembly material, RFID cards or the right charging column at our sales partners/wholesalers. Here is the link to find a partner in your area: https://www.keba.com/en/emobility/service-support/reseller-search/reseller-search?changelanguage=en
Does the KeContact P30 support ISO 15118?
The ISO 15118 standard is considered the key element that makes charging e-vehicles smarter, more efficient and easier.
Our x-series now support this standard in hardware.
In the next step, Plug & Charge will be a software functionality from which all owners of an ISO 15118-capable KEBA charging station can benefit if their electric vehicle supports this feature. As before, new functions will be made available on an ongoing basis by means of free software updates.
More information on ISO 15118 can be found at the following link;
https://www.keba.com/de/news/emobility/iso-15118
How can I become a certified KEBA electrician?
KEBA Energy Automation offers electricians the opportunity to become certified KEBA P30 electricians by participating in a certification training course and, as a result, to be listed as a partner on our website.
The link for the certification training can be found at: https://www.keba.com/en/emobility/service-support/training/web-seminars?changelanguage=en
Is there a possibility to buy a recycled wallbox?
It is possible to purchase recycled wallboxes at a discount on channels such as refurbed.at or Willhaben.
What is the KEBA eMobility App?
The app provides easy access, control and configuration possibilities for your charging station from your smartphone. For more information, please visit: www.keba.com/emobility-app
Which ports need to be allowed in the firewall or the router?
For the communication of the P30-x series with the KEBA eMobility App in the local network via Rest API, port 8443 must be open. To allow the KEBA eMobility App to automatically detect the P30-x series in the network, port 5353 for AVAHI broadcasts must be open.
How do I add users to my account in the KEBA eMobility Portal and create new accounts?
You can see how to add other users to your portal account and create a new account in the following video:
Which ports must be authorised in the firewall or router?
Port 8443 must be open for the P30-x series to communicate with the KEBA eMobility app in the local network via Rest API. Port 5353 must be open for AVAHI broadcasts so that the KEBA eMobility app can automatically recognise the P30-x series in the network.
To use the KEBA eMobility portal, the following exceptions should be configured if a firewall is used:
What is the KEBA eMobility Portal?
The portal provides easy access, control and configuration possibilities for your charging station(s) from your PC or tablet. As an extension to the KEBA eMobility app, it offers you more in-depth configuration options and a browser-based interface for the simple management and control of multiple charging points. For more information, please visit: www.keba.com/emobility-portal
Where can I access the KEBA eMobility portal and the KEBA eMobility App?
The KEBA eMobility portal can be accessed via the following URL: emobility-portal.keba.com. The KEBA eMobility App is available in the Google Play Store and in the Apple App Store.
What is the difference between the KEBA eMobility Portal and the App?
The KEBA eMobility portal is the cloud-based digital service for tablet and PC. The eMobility app, on the other hand, lets you manage your wallbox with your mobile phone. The two products have many similar features - but they are not identical. Some features or settings are only available via the portal. Using both digital services in tandem allows you to make full use of their capabilities.
If you are registered in the app and in the portal and are under the same account, you access the same data and the login details are identical.
What are the basic functions of the KEBA eMobility Portal and the App?
The following functions are identical in the app and the portal:
- Overview of all connected KEBA charging stations
- Start/Stop the current charging session
- Setting the maximum charging power
- View the current status of the charging station: Charging, Ready to charge, Waiting, etc.
- Display the details of the current charging session: time, charged energy, current charging power, etc.
- Viewing the details of the individual charging stations (name, serial number, tags, last charging session, number of all charging sessions to date, total energy charged to date (kWh), registered RFID cards, software version, ...)
- Displaying charging sessions as a table: start/stop time, duration, serial number of the charging station, RFID card number, charged energy (kWh) (if you are not registered, the charging sessions of the last 90 days or 200 charging sessions are displayed for the x-series, PV EDITION and company car wallbox and the last 30 charging sessions for the c-series)
- Display the charging sessions as a graph: kWh per year, month, week
- Add/Remove a wallbox
- Restart of the wallbox (not possible for the c-series)
- Settings (similar to webinterface)
- User management incl. assignment of different user roles and rights
- Local export of charging sessions (as .pdf or .csv)
- Automated wallbox update (not necessary for the c-series)
- Excess PV charging incl. settings for external energy meters and phase switching device
- Boost function (temporary charging with maximum charging power)
The following functions can only be found in the portal: - Configuring and applying individual charging profiles
- Configuring a charging network (x-series as master and c-series as client)
- Tagging and filtering of wallboxes
- Filtering of charging reports according to set tags
The following functions can only be found in the app: - Setup Guide (for the initial setup and connection to the wallbox)
For which charging stations is the KEBA eMobility App and the KEBA eMobility Portal available?
The KEBA eMobility app and portal are compatible with all KEBA KeContact P30 wallboxes of the x-series as well as the company car wallbox and PV EDITION. Soon it will also be possible to integrate client wallboxes (c-series) in a master/client network via an x-series (master wallbox) or the M20 controller. The charging sessions of the client wallboxes can then be viewed in the statistics and exported as reports; direct interaction with the client wallboxes will not be possible for the time being.
It will still be possible to communicate locally with our wallboxes. In this case, our app is available for thP30 Germany Edition (Item No.: 119 857) and the P30 GREEN EDITION Germany (Item No.: 121 218). However, there is only a limited range of functions here, since no energy meter has been installed. The following features can still be used in the app:
- Starting and stopping the wallbox
- Setting the maximum charging power
- Viewing the current status of the charging station
- Time information on the current charging session and past charging sessions
How do I know which charging station I own?
The Setup Guide in the App will help you here. It shows you in just a few steps which charging station of the KeContact P30 you have at home. The Setup Guide only asks you for the product code, which is on the nameplate of each charging station. It has following format KC-P30-E***-*- and tells the Setup Guide which series you have.
Do I have to update my wallbox software in order to use the KEBA eMobility portal or app?
A software update to at least version 1.13 is required for your x-series, company car wallbox in order to be able to use all features in the portal. You can use our Setup Guide in the KEBA eMobility app, which will walk you through the process step by step. For this, however, your wallbox must already be updated to at least software version 1.9.
If your wallbox is currently running on a software version older than 1.9, you must first update the software via the web interface to 1.9 or directly to 1.13. Regular software updates can be easily made via the app or the portal.
Can I also remote control my charging station?
The KEBA eMobility portal and the KEBA eMobility app allow you to control your charging station via the Internet from anywhere, provided your wallbox has the necessary remote connectivity and has been added to your portal account. A c-series in stand-alone operation can only be accessed in the local network.
How can I add a wallbox to my KEBA eMobility Portal account?
To add a wallbox to your portal account, you need the serial number of the wallbox or the password to your P30 web interface. The basic requirement is that you already have an account. To add a wallbox to your account, first connect to the wallbox via the app using the local network in which the app and the wallbox are located. After connecting to the wallbox, the app will ask you whether you want to link the wallbox to your account; alternatively, you will find the option “Add wallbox to portal” in the wallbox menu. Confirm. Now you can access your wallbox via the Internet using the portal or the app.
Your wallbox can only be added to one account. If the wallbox is to be added to another account, it must first be removed from the existing account.
How can I create an account in the KEBA eMobility portal or in the app?
The same login data is used for the KEBA eMobility portal as for the KEBA eMobility app (and vice versa). If you are not yet registered (do not have an account), you will be informed of this in the app or you can register at any time in the app menu. As long as you are not registered, you can only access the wallbox(es) locally (local network). You can use the same login data for the portal as for the app and vice versa. It is also possible to register via the portal first.
You can register for the portal or app at the following link: emobility-portal.keba.com
What else do I have to consider with the KeContact P30 wallbox variants in connection with the KEBA eMobility portal and app?
Wallboxes of the c- & a-series cannot be added to the portal in stand-alone operation. However, they can still be controlled, configured and managed via the local network using the app.
What technical requirements are necessary to be able to connect to my charging station via the KEBA eMobility Portal or App?
Connection to the wallbox is fast and easy. Especially if you use the Setup Guide of the KEBA eMobility App. Another basic requirement is that you use a charging station that is suitable for App use and has the necessary connectivity (LAN connection or WLAN hotspot).
Connecting to a P30 x-series, company car wall box or PV EDITION: If the x-series has a WiFi hotspot, cabling with an external router is not absolutely necessary. However, the interface (API) must be activated. If you use the Setup Guide in the App, it will be activated automatically. Alternatively, this can also be done in the web interface.
Connecting to a P30 c-series, P30 Germany Edition or P30 GREEN EDITION Germany: If the wallbox is connected to the home network via LAN, the Dip-Switch 1.3 must also be activated and port 7090 must be enabled within the network and then the wallbox must be restarted. Further information on the Dip-Switch settings can be found in the following manual from page 40. If you use the setup guide in the App, this necessary step will be pointed out.
Adding a wallbox to a Portal account must initially be done via the KEBA eMobility App, which can be downloaded from the Apple App Store or the Google Play Store. In the App, registration is possible with the same user name and password as in the Portal and vice versa.
Can a P30 c-series be used with the Portal and what are the technical requirements?
No, the c-series cannot be used in stand-alone operation with the Portal. however, they can be used as clients. The KeContact P30 c-series can be connected to an external router via a LAN cable in stand-alone operation as well as a client. This may require laying a cable. We recommend having this done by a specialist (e.g. electrician).
Which wallbox configurations can I make in the KEBA eMobility portal or in the app?
All configurations that can be set via the web interface of the P30 (x-series, company car wallbox, PV EDITION) can also be made via the portal or the app.
Which KEBA eMobility portal and app features can I expect in the future?
We are constantly expanding the range of functions of our portal and app. To ensure that you can continue to benefit from them in the future, it is important to regularly perform all available software updates of the wallbox(es).
The following functions will soon be available in the portal and app:
- Automatic sending of charging sessions via email (as .pdf and .csv file)
- Integration of master-client charging network (x-series / M20)
What roles and rights are available in the KEBA eMobility portal or app?
The portal and app allow you to assign different user rights and roles.
- Account owner:
- Creates the account initially and assigns the roles.
- Sees all roles and wallboxes.
- Can control and configure all wallboxes in the account.
- Can invite people to the account and delete them again.
- Is the only one who can delete the account
- Account admin:
- Has the same rights as the account owner, but cannot delete the account or the account owner.
- Has the same rights as the account owner, but cannot delete the account or the account owner.
- Member:
- Can only view, control and configure the wallboxes assigned to him/her by the account owner or admin.
- Can invite other users to the account.
- Driver:
- Can only see and control (but not configure) the wallboxes assigned to him by the account owner, admin or member.
- Cannot invite anyone.
Which operating systems are supported when using the KEBA eMobility portal or app?
The portal can be accessed via any standard web browser on all operating systems. An Android smartphone is supported from Android 5 and an iOS smartphone from iOS 11.0.
In which countries can I use the KEBA eMobility portal and app?
The portal and app can be used anywhere.
What should I watch out for when using the KEBA eMobility portal and app with regard to logins and passwords? What is the difference between Web Interface Password, WiFi Hotspot Password and WLAN Password?
YYou need the password of the web interface to connect to the KeContact P30 x-series, company car wallbox or PV EDITION with the app or the portal. By default, this is the serial number of your wallbox. No password is required for the c-series and P30 GREEN EDITION Germany. The Setup Guide in the app also takes you through the process step-by-step.
If you want to connect to your x-series or company car wallbox via WLAN Hotspot, you must do this before connecting to the App. To do this, go to the WiFi settings on your smartphone, look for the name of the hotspots in the list and connect to it. You can find the hotspot's default SSID and password on the configuration label that came with your charging station.
If you are connected to your x-series or company car wallbox via the WiFi hotspot, you also have the option of connecting it to your local WiFi. You will also be asked in the App if you want to do this. Of course, you need the password for your Wi-Fi network to do this.
Can I use the KEBA eMobility portal or app if I already use an app or portal from my charging station operator?
You can use the portal and the app in parallel to your operator app or portal if you have the password of the web interface. If your wallbox is connected to an OCPP backend, a portal or app connection is not possible. If other systems are active that also control the wallbox, such as smart home or energy management systems, parallel operation may cause problems.
What do I have to consider when using the KEBA eMobility portal or app at charging stations that I have received from an operator (CPO)?
In most cases it is not possible to connect your KEBA charging station to the KEBA eMobility portal or app if it is operated by a CPO (Charge Point Operator). The reason is that, in this case, you very likely do not have the password of the web interface or that the communication interface OCPP, which is required for communication with the KEBA eMobility portal, is already used by the CPO backend.
Which information do I need to successfully connect my KEBA eMobility portal or app with my charging station?
You need the product code to go through the Setup Guide in the App. For the P30 x-series, company car wallbox and PV EDITION, you also need to know the password for the web interface and the password of the hotspot. For the P40 you need to know the user password of the wallbox and for Bluetooth connection also the PIN.
Is it possible to integrate third-party hardware (wallboxes from other manufacturers)?
No. The KEBA eMobility portal and the app are intended purely for operation with corresponding KEBA KeContact P30 wallboxes.
What costs are incurred when using the KEBA eMobility portal or app?
The use of the basic functions of the portal and the app is and remains free of charge for all users who manage no more than two wallboxes with the portal. Anyone who adds more than two charging stations to the portal or wants to use additional features can also use it free of charge at least until the end of 2024. After that, monthly fees will be charged for these services. All information on fees and available usage options will be published in a timely manner on the portal and at www.keba.com/emobility-portal.
To summarise: The KEBA eMobility portal and app are guaranteed to be available for use in 2024 without fees and for any number of registered wallboxes. A payment obligation will only come into effect as of 2025 at the earliest.
What do I have to consider when setting up my KEBA eMobility Portal or App?
You must note that there are different requirements for connecting to your KEBA charging station and that not all charging stations can be added to the portal. A c-series in stand-alone operation cannot currently be added to a portal/app account. Client wallboxes (c-series) can only be integrated via a master wallbox or an M20 controller. However, local communication with c-series is always possible, although with a limited range of functions.
Do I have to register to use the KEBA eMobility Portal?
Yes, registration is necessary. If you have already registered via the KEBA eMobility app, you can also use this login data for the portal. You will then be in the same account, regardless of whether you use it via the app or the portal. We also recommend that you register because it offers you a number of advantages, such as remote access and control, as opposed to using the web interface or the app with a local connection.
Do I have to register to use the KEBA eMobility App?
No, registration is not required. However, we highly recommend registering because it provides you with several advantages that make managing your charging station even more convenient for you.
How do I create a new user in the Portal?
New users can be created in the portal under “Settings” > “Add user”.
To do this, an email address of the user to be created must be entered; the user will then receive an invitation link to this email address. In addition, the user can be assigned a corresponding role in the portal.
What do I do if problems occur during the charging process?
You will receive notifications in the portal and in the app if faults occur during the charging process or if the status of your charging station changes in the portal and in the app. Troubleshooting can be quite different: Sometimes disconnecting and reconnecting the charging cable, restarting the charging process, restarting the charging station or restarting the app or reloading the portal is enough.
How can I change the name of my wallbox?
You can change the name of your wallbox in the KEBA eMobility app or in the KEBA eMobility portal under Menu > Settings > Device > API Alias or directly in the detailed view of a wallbox.
How does the Portal communicate with the wallbox?
The Portal establishes a remote connection (Internet) to the wallbox via OCPP and communicates with it in this way (applies to P40, P30 x-series, company car wallboxes, PV EDITION).
How does the App communicate with the wallbox?
With a local connection, the app communicates via a REST API in the customer’s local network. The REST API is offered on the wallbox on port 8443. If you are registered and communicate with the wallbox remotely (Internet), communication takes place via OCPP (only x-series, service car wallbox, PV EDITION and M20 are OCPP-capable).
How is communication between the wallbox and KEBA eMobility Portal or App guaranteed? What is the level of encryption?
To communicate with the wallbox, the password of the web interface must be entered. Furthermore, a password is required to activate the REST API. REST API communication is exclusively SSL-encrypted.
Authentication takes place via OAuth2 using an access token and refresh token. The access token is invalidated every 15 minutes.
Where is the data of the KEBA eMobility Portal or App stored?
For the use of the portal and the app (with registration), user-specific data is also stored in the cloud. The servers are stationed in Europe. Data for analysis purposes is stored in services according to our privacy policy.
Are reliability tests carried out for the KEBA eMobility portal or the app and its communication with the wallbox?
The portal and the app regularly pass through several quality gates, before each release as a minimum, which ensures compatibility with different software versions and wallbox variants.
Can I set the “excess PV charging” function in the KEBA eMobility Portal or in the App?
Yes, the excess PV power share of the minimum charging current can be set individually from 0 - 100% in the portal and in the app. This optimises self-consumption even with low PV system output.
Alternatively, a limit value can also be set. The wallbox then mixes solar and grid power when the excess PV power alone is no longer sufficient for the minimum charging power. The necessary settings for excess PV charging, the function and the energy meter connection can be found in the settings of the respective wallbox in the portal and in the app.
Is it possible to activate boost mode in the KEBA eMobility Portal and in the App?
Yes, boost mode can be activated in the portal and in the app.
Boost mode allows the electric vehicle to charge quickly even without much solar power.
The fast charging function (boost mode) combines grid and solar power for maximum charging power when your electric car needs to be charged quickly.
What are power profiles in the KEBA eMobility Portal?
Power profiles can be used to automatically start and stop charging processes at predefined times and with predefined maximum charging power. This allows various charging time windows with defined maximum power to be pre-planned within a day (setting via the KEBA eMobility portal and only for x-series, company car wallboxes and PV EDITION). Performance profiles are currently configured in the UTC time zone.
Why are no charging sessions displayed in the Portal that were carried out before the wallbox was added?
Currently, only charging sessions that were carried out after adding the wallbox are displayed in the portal. Charging sessions that took place before the wallbox was added are not transferred to the portal.
Why can’t I see all my wallboxes in the Portal?
If wallboxes are not displayed in the portal, you must ensure that you are in the correct account (> Account-Switcher). The account switcher is located in the top right-hand corner of the portal.
Click on the current account to switch between different accounts (if available).
Why are the DIP switch settings of the wallbox not displayed in the portal?
The wallbox communicates with the portal using the OCPP protocol. Currently, the OCPP protocol does not provide a way to send the DIP switch information to the portal.
Can I configure a master/client charging network via the Portal?
Yes, you can configure a charging network consisting of an x-series wallbox as master and c-series as clients in the settings of the master wallbox in the portal. However, the clients are not (yet) displayed in the wallbox overview. Configuration of an M20/client charging network is expected to be possible from the beginning of 2025.
How are the times displayed on the Wallbox, App and Portal? Are they synchronised with my local time?
The time is automatically synchronised using the App (via Rest API) and Portal (OCPP). The UTC time zone is currently used for this. The synchronised time is also used for the charging sessions carried out.
How can I change my KEBA eMobility Portal password?
Log out of your KEBA eMobility Portal account (User > Logout). In the login window, you can click on "Forgot password" to change your password.
What can I do if the app displays "Something went wrong"?
Ways to remedy this:
In general
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Is your charging station actually compatible with the KEBA eMobility App?
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Have you already updated to the latest App version?
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Is your smartphone in the same network as the wallbox?
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Has the Rest API been activated on your charging station (P30 x-series / company car wallbox / PV EDITION)?
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When pairing for the first time: Was the password entered correctly? (Default password = serial number of the wallbox)
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Have you already tried to delete all access tokens via the button in the Webinterface (Revoke all Access Tokens)?
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Has the DIP switch 1.3 been activated? (P30 c-series / P30 Germany Edition / P30 GREEN EDITION Germany)
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Is port 7090 enabled in your internal network? (P30 c-series / P30 Germany Edition / P30 GREEN EDITION Germany)
iOS
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Please close the App completely and then restart it.
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Have you activated the local network option in the iOS settings under KEBA eMobility App?
Android
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Please close the App completely and then restart it.
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Please try to delete the cache under the App data (click on the App icon for 2 seconds and open under (i)) and also force quit - then restart the App (this will remove all paired wallboxes).
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Restart the phone.
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Delete the wallbox that is not working and pair it again.
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Delete the App and reinstall it (should work in most cases, also removes all paired wallboxes)
Why can I make settings that my wallbox cannot actually make?
If the wallbox only sends "KeContact P30" as the product code to the Portal during the boot notification, the Portal treats this wallbox as a P30 x-series wallbox that has all options such as RFID, mobile communication, master/client function, etc....
Why do I only see the product code KeContact P30 in the wallbox detail view?
If the wallbox only sends "KeContact P30" as the product code to the Portal during the boot notification, this is also displayed in the Portal. This can be rectified with a factory reset.
Please note: During this process, the configuration, charging sessions and the RFID cards already programmed on the wallbox will be deleted.
When will I receive push notifications?
The Portal sends push notifications to your mobile phone (if you are logged into the App with the Portal account) when a charging session is started or stopped or the wallbox is in an error state.
What can I do if I do not receive an e-mail with the verification code when registering in the KEBA eMobility Portal or in the KEBA eMobility App?
If no e-mail with the verification code is received after entering the e-mail address and clicking on the ‘Send verification code’ button, we recommend going through the following steps in the order listed below:
- Check the email address again for correctness
- Check your spam folder to see if the email may have ended up here
- Use the web interface of the email provider you are using instead of email programs such as Outlook, Windows Mail, mailing apps, etc.
- Please check that none of the following email addresses or domains are on the blocklist and add them to the whitelist of your email account: [email protected] and [email protected]
How can I register my wallbox in the portal if the wallbox is connected to the Internet via LTE?
During initial commissioning, it is necessary to connect the wallbox to a network router that has Internet access. In the next step, the smartphone must be connected to the router's WLAN. It is then possible to register the desired wallbox in the Portal on the smartphone via the KEBA eMobility App. Once the wallbox has been successfully registered in the Portal, the wallbox's LTE network can be used again.
What can I do if I do not receive a verification code when I register for the KEBA eMobility portal?
- Check that you have entered your e-mail address correctly
- Check your spam folder
- If you have already registered in the KEBA eMobility Portal, then request a new password via "Forgot your password?"
What can I do if adding a wallbox to the Portal fails?
Check whether both the wallbox and the smartphone have internet access. If it is not possible for the smartphone to have internet access (e.g. because you are in the underground car park or the smartphone is connected to the Wallbox WLAN hotspot), we recommend the following procedure:
- Close the app
- Temporarily establish an Internet connection with the smartphone
- Start the app with an active internet connection and log in if you are prompted to do so.
- The Wallbox can then be successfully added to the portal even without an active Internet connection on the smartphone
How can I recognise in the KEBA eMobility app whether I am connected to a wallbox remotely or locally?
In the wallbox overview ("Available Wallboxes"), remote wallboxes are highlighted in green and local wallboxes in white. Furthermore, the globe symbol indicates a remote connection, and the WLAN symbol indicates a local connection.
How can I make network configurations and factory settings?
Network configurations and factory settings can only be made with a local connection to the wallbox.
Where can I configure the automatic charging session export for my wallbox?
The automatic charging session export can be configured in the KEBA eMobility Portal.
To do this, log in to the portal with your account.
The report can be configured under Charging report settings.
What do I need to bear in mind if I want to use the "Automatic charging reports by e-mail" service in the KEBA eMobility Portal?
If you want to use the service in the eMobility Portal, it is important to know that the service can only be used in the portal if your wallbox is not connected to any other OCPP backend. If the wallbox is already connected to an OCPP backend, or if you intend to do so, please contact your backend operator, as some backend operators offer the option of sending charging reports by e-mail.
What can I do if my wallbox is displayed as offline in the portal when I have connected the P30/P40 to my router via WLAN?
We recommend the following steps for checking in the following order:
- Check if the P30/P40 has an active WLAN connection in the webinterface of the wallbox
- Check the WLAN signal strength at the location where the wallbox is installed.
- ATTENTION: The P30/P40 goes into hotspot mode as soon as it loses the Wi-Fi connection to the router (and does not try to connect to the router's Wi-Fi again)
- For a stable and fail-safe network connection to your home network (router), we recommend connecting via LAN (Ethernet)
How can I add my wallbox to the Portal again if I have archived it in the Portal?
The wallbox can be added to the Portal again via the App by opening the wallbox in the App. Then click on "Add wallbox to Portal" in the wallbox menu (three-dot menu).
What should I do if an error is displayed in the App when establishing a Bluetooth connection?
If errors occur when establishing a Bluetooth connection, please try to remove any P40 already paired with your smartphone.
This is how it works with the iPhone:
- call up the Settings app on the iPhone.
- open the Bluetooth menu.
- search for the device you want to unpair
- tap on the blue i to the right of the name
- in the new window, select Ignore this device.
- the accessory is now deleted from the list and is no longer connected to the iPhone.
This is how it works with an Android device:
- open the settings of your Android device.
- go to the Connections section.
- tap on the Bluetooth entry.
- you will now see the Bluetooth devices linked to the mobile phone. Not only devices with an active connection are displayed, but also all recently paired devices.
- press on the cogwheel to the right of the corresponding accessory
- select the Unpair option here.
How do I update my P40 Wallbox?
If your P40 Wallbox is registered in the KEBA eMobility Portal, you can initiate a software update directly via the details page of your wallbox in the portal. The update process then runs automatically.
If you are not connected to the KEBA eMobility portal, the update process runs via the KEBA eMobility app. First download the required software version from the KEBA homepage in the Downloads section on your smartphone and unzip the downloaded archive so that you have access to the file with the extension ‘.raucb’. Now connect to the wallbox in the local network using the KEBA eMobility app. Navigate to the ‘Software update’ section in the settings and use the ‘File picker’ to select the update file (*.raucb) on your smartphone. The update process then runs automatically.
What are the system requirements for the KEBA eMobility Solution for hotels & companies software?
Operating system:
- Windows 10 and later are supported
Hardware: Windows
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Intel Pentium 4 processor or later ( SSE2 capable )
-
512 MB of RAM
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Minimum 1GB of hard drive space (recommended 2GB)
Internet connection:
- Minimum 512 kbps
Wallbox hardware:
-
KeContact P30 x-series in standalone operation with RFID-function
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KeContact P30 x-series in a charging network with a maximum of 15 KeContact P30 c-series as clients with RFID-function
Wallbox software & firmware:
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KeContact P30 x-series: at least software version 1.13 required
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KeContact P30 c-series: no firmware update required
Required pre-setting in the P30 x-series web interface:
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API State set to “ON “
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Authorization set to “ON”
Network:
- The PC, on which the KEBA eMobility Solution for hotels & companies software is installed, must be in the same network as the P30 x-series.
How do I set the API State in the web interface?
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Log into the web interface of the P30 x-series
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Go to “System > API Access Settings" and set the “API State“ to “ON”
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Press “Apply API Settings”
How do I set the Authorization State in the web interface?
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Log into the web interface of the P30 x-series
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Go to “Configurations > Device” > and set the “Authorization“ to “ON”
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Press “Apply”
How does the wallbox cluster have to be setup for the KEBA eMobility Solution for hotels & companies software?
If there are multiple P30 c-series client charging stations, they must be connected to the P30 x-series master via a router or switch. The connection of the charging station to the router/switch is made via LAN (minimum Cat 5e cable). For further details on how to setup a master/client installation, please follow the instructions in chapter 2.2. under the following link: https://www.keba.com/download/x/01bc6a1873/kecontactp30x-series_konfen_web.pdf
How many charging stations can be integrated with the KEBA eMobility Solution for hotels & companies software?
With the license “Package Small” the software can be used with a maximum of 16 charging stations (1x P30 x-series in a charging network with a maximum of 15x P30 c-series as clients).
In general, the license allows that multiple PCs can access / communicate with the same master-client cluster.
In the future, it will be possible to integrate / connect more than 16 KeContact P30 charging stations. For that usage, another license will be necessary (Package Medium, Package Large).
Currently, it is not yet possible to use the solution for multiple charging networks or in combination with an M20 charge management controller.
Where can I download the KEBA eMobility Solution for hotels & companies software?
Download the KEBA eMobility Solution for hotels & companies to your desktop computer using the following link or QR code below:
https://www.keba.com/emobility-solution-for-hotels-and-companies-installation
How can I activate the KEBA eMobility Solution for hotels & companies software?
In order to use the software, it has to be activated with a license key (Ticket-Code). The license key is printed on the back of the booklet that is included in the delivery. When opening the software initially, you will be asked to insert this key. If you have problems activating the software, please refer to your installation partner or use the contact form here: https://www.keba.com/en/emobility/digital-solutions/emobility-solution-for-hotels-companies/installation#section-6a3acb38-0669-4675-b65e-c0aad41871df
How can I update the KEBA eMobility Solution for hotels & companies software?
You can find the latest version of the software under the following link:
https://www.keba.com/emobility-solution-for-hotels-and-companies-installation
Once the software has been installed and activated with the license key, updates can be installed at any time. A re-activation of the software is not necessary.
Since the software is not connected to the Internet, it does not trigger automated updates. You can get a notification via e-mail when a new software update is available by signing up for the Software-Update-Newsletter, which can be found under the following link:
How does the installation of the KEBA eMobility Solution for hotels & companies software work?
For details on the installation process, please follow the instructions in our “Installation Guide”, which can be found under the following link:
https://www.keba.com/emobility-solution-for-hotels-and-companies-installation
How can I find out, which IP address the master wallbox (P30 x-series) has?
The IP-address of the wallbox is shown on the display of the P30 x-series at the startup after re-starting the wallbox. When the P30 x-series has been added to the local network (via the web interface or the KEBA eMobility App), the IP address can be seen in the assigned IP-adress list of the DHCP server on the router of that network. The KEBA eMobility Solution for hotels & companies software automatically performs a scan for x-series in the local network. The IP-address of the wallbox should be assigned a fixed IP.
What is the license key of KEBA eMobility Solution for hotels & companies software and where can I find it?
The license key is an alphanumeric code, which must be used to activate the software. It is sometimes also referred to as Ticket-Code. It is printed on the backside of the booklet which is included in the scope of delivery of the KEBA eMobility Solution for hotels & companies software.
How many RFID cards are included in the scope of delivery of the KEBA eMobility Solution for hotels & companies software?
There are 10 RFID cards included in the product packaging.
What if I need more RFID cards for the use with the KEBA eMobility Solution for hotels & companies?
Additional RFID cards can be purchased at any time in packages of 10 piece with the article no. 127939. Please contact your installation partner for an order.
What does the code mean on the RFID cards?
Every RFID card has a unique identification number (UID). This number is needed to identify the card at hand and for assigning a card name (alias) to that card. The software provides a dedicated menu section for managing RFID cards and names.
Can I use the eMobility Solution for hotels & companies software if I am using an OCPP backend?
We don’t recommend using a backend in combination with the eMobility Solution for hotels & companies in parallel, as this may lead to unwanted behavior, like suspended charging sessions or rejected RFID cards.
What can I do, if I face problems activating the eMobility Solution for hotels & companies software?
Please use only the license key that is shown on the backside of the booklet that was included in the scope of delivery. If activation issues still remain, please refer to your installation partner or use the contact form here: https://www.keba.com/en/emobility/digital-solutions/emobility-solution-for-hotels-companies/installation#section-6a3acb38-0669-4675-b65e-c0aad41871df
Where can I get log files if there is an issue with the eMobility Solution for hotels & companies software?
Press the Windows Key and open CmDust. Open Windows Explorer and enter %userprofile% in the address line. The log file is named CmDust-Result.log
Which software version is required on the wallbox to run the eMobility Solution for hotels & companies software?
We highly recommend to use the latest version of the P30 x-series software (minimum required software version 1.13) and to use the function in the software to update the wallbox regularly. The software only needs to be updated on the P30 x-series. P30 c-series do not have to be updated, as they will be updated by the P30 x-series.
Which password(s) do I need to connect the eMobility Solution for hotels & companies software with the master wallbox?
A password is needed, in order to connect to the master wallbox (P30 x-series). For P30 x-series that have software version 1.14 or lower, the password is by default the serial number of the wallbox. For P30 x-series that have software version 1.15 or higher, the password is by default the webinterface password, that can be found on the configuration label enclosed in the packaging of the P30 x-series.
What has to be considered when invoicing charged energy to customers or employees?
Disclaimer: The following information is merely a subjective assessment of the legal situation in the country indicated. For sound legal advice, please contact your lawyer!
- Germany
With the entry into force of the Electricity Market Act of 30.06.2016, the definition of the final consumer or the final consumption in §3 No. 25 EnWG has been amended by the words
“the electricity purchased by charging points for electric vehicles is also equivalent to final consumption within the meaning of this Law and the ordinances issued on the basis of this Law”.
As a result of this amendment, natural and legal persons operating charging points will be placed on an equal footing with final consumers. Since this change, operators of charging infrastructure no longer have the status of electricity suppliers or an energy supply company. The electricity supplied to electric vehicles by the charging points is considered as final consumption and not, as previously represented, as electricity purchase within the meaning of the EnWG.
Furthermore, an extension of the exemption catalogue for supplier status (§ 1a StromStV) was made in the Electricity Tax Implementation Ordinance (StromStV). Accordingly, a person who purchases electricity and supplies it exclusively for use by or directly to electrically powered vehicles as final consumers is also not a supplier. This provides legal certainty for the operators of charging points that the sale of electricity to electric vehicles does not trigger any electricity tax obligations of a supplier.
- Austria
In the judgment Ro 2018/04/0010, the Administrative Court found that an e-charging station is a customer's system directly connected to the public distribution network, to which the vehicle to be charged is only connected for a short time during the charging process. The operator of an e-charging station thus concludes, as it were, as an end consumer, a network usage and electricity supply contract, the vehicle owner is not in a contractual relationship with the network operator. Furthermore, the Administrative Court has found that the supply of electricity to vehicles is not tied to a line and that the operator of an e-charging station is therefore neither an electricity trader pursuant according to § 7 para. 1 no. 65 ElWOG 2010, nor an electricity company according to § 7 para. 1 no. 11 ElWOG 2010. This leads to the conclusion that the operators of recharging points do not incur electricity tax obligations of an electricity trader or electricity undertaking by supplying electricity to electric vehicles.
Can I use the eMobility Solution for hotels & companies software when my wallbox and/or my PC has no internet connection?
Yes! Only during the installation of the software an active internet connection on the PC is required for validating the license key.
How long will updates for the eMobility Solution for hotels & companies software be provided?
Updates will be guaranteed for at least 2 years. Unless otherwise stated, software updates will be provided for longer than 2 years and will be free of charge.
Are there additional costs for using the eMobility Solution for hotels & companies software?
No! Only the initial license fee has to be paid.
What if the KEBA eMobility Solution does no longer show data from the Wallbox?
On the Screen “Request to wallbox timeout” click on “Remove Wallbox System”. If this screen is not shown, head to the Configuration section and click on “Remove Wallbox System”. Then click on “Add a new system”. All available P30 x-series should be found. You can also manually add the P30 x-series via an IP-address.
What can I do if the KEBA eMobility Solution no longer displays any data from the wallbox?
On the screen "Wallbox timeout request. Wallbox connection interrupted." click on Remove wallbox system. If this screen is not displayed, go to the "Settings" section, and click on "Remove wallbox system". Then click on "Add new system". All available P30 x-series should be found. You can also add the P30 x-series manually via an IP address.
Which ports must be allowed / forwarded in the Firewall / Router?
For the communication to the P30 x-series via Rest API, port 8443 must be open. For the Application to be able to automatically discover the P30-x series Port 5353 via AVAHI must be open.
What can I do if the software starts but the screen remains white, for example, before the licence key can be entered or the licence key is not accepted?
This could be due to an installed firewall or anti-virus software blocking CodeMeter (ticket management), or the version supplied with our software is not compatible with your system.
Here are the steps you can follow to resolve the issue:
-
Allow communication between CodeMeter and the KEBA eMobility software in your firewall or anti-virus software.
a. Please note that communication between the CodeMeter Runtime Server on your device and a CodeMeter licence server takes place via TCP/IP. Port 22350 is used by default, unless the port has been changed in CodeMeter WebAdmin on the server. If a firewall is active on your server, port 22350 must be enabled for TCP and UDP. During the installation of CodeMeter Runtime, the necessary settings are made in the Windows firewall if the "Network server" option is activated. If your firewall filters on an application-specific basis, you must enable the CodeMeter licence server service 'CodeMeter.exe' on your server. You can find this under Windows in the directory "%Program Files (x86)%\CodeMeter\Runtime\bin". Then define the CodeMeter.exe service as an exception in this firewall. Please note that some antivirus programmes contain firewall functions. If in doubt, please contact the respective manufacturer.
b. To ensure successful communication between the KEBA eMobility Solution and the charging stations, ports 8443 (TCP) and 5353 (UDP) must be open. -
if the problem persists, please go to step 2.
-
uninstall the KEBA eMobility software and CodeMeter.
-
install the latest CodeMeter User Runtime version for Windows. You can find it on the WIBU-SYSTEMS website: https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wibu.com%2Fde%2Fsupport%2Fanwendersoftware%2Fanwendersoftware.html&data=05%7C02%7Cmda%40keba.com%7C6892aa57af354996778a08dc5a0803ed%7C83e2508bc1e140148ab1e34a653fca88%7C0%7C0%7C638484237666200170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=5yo4Pb4ATn5PFzZnweIYZ31R4aStPdn1dYg8glq7sMg%3D&reserved=0
-
reinstall our eMobility software and enter your ticket number.
If problems persist, please try the following: -
log in to the P30 x-series web interface.
-
go to "System > API access settings" and set the "API State" to "ON".
-
press "Apply API settings".
If you are still unable to use the KEBA eMobility software, we need the following log files to help you further:
- diagnostics log files of the connected P30 x-series.
- log files from Codemeter and the KEBA eMobility software.
a. Press the Windows key and open CmDust.
b. Open Windows Explorer and enter %userprofile% in the address bar.
c. The log file is called "CmDust-Result.log".
d. Also send us the files in: %appdata%/KEBA eMobility/logs/.
What can I do if the software no longer displays charging stations, reports and RFID cards?
For security reasons, you may be asked for the rest API key of the Master Wallbox in a dialogue window, even if you use the software regularly. This is a normal process. The reason for this is that the Rest API key expires after 30 days. After entering the Rest API password, you can continue to use the software as usual.
If you no longer see any charging stations, reports or RFID cards when you start the software, this may be because the software has not been used for some time. The remaining API key has then probably expired and the software can no longer establish communication with the master wallbox. In this case, the wallbox system must be added again.
To add the wallbox again, please proceed as follows:
- Click on Settings in the KEBA eMobility software.
- Click on Remove wallbox system.
- Confirm with Yes.
- Then add the wallbox as for the initial installation
All data is retained as it is stored on the wallbox.
Is the E10 compatible with other manufacturers?
A general answer is not possible. It depends on whether other manufacturers have integrated the E10 into their systems. Please contact the respective manufacturer directly for more information.
How much current can the E10 measure? (amperage)
There are two different versions of the E10:
- 63A
- 200A
How do I read meter readings?
The meter readings can also be read via the Modbus register: Available in the download section: Modbus Register List
How do I find the IP address of the E10?
To find the IP address of the E10, there are two options:
- Use an Advanced IP Scanner.
- You can also read the IP address via your router (interface).
How is the E10 updated?
You can find the information on updating the E10 in the quick guide and safety instructions in Chapter 12.3.
How do I configure the E10?
To configure the E10, visit the IP Configuration Guide, which you can find in the download section at the following link:
https://www.keba.com/download/x/e2c52ef8f6/e10_ipconfigguide_pgen.pdf
Status LED is red, what should I do?
Please consult the safety and quick installation guide, Chapter 14 (Troubleshooting), especially Section 14.2, which deals with the topic ‘Permanently lit red status LED’.
The device is providing unrealistic values, what should I do?
Check the safety and quick installation guide in Chapter 14 (Troubleshooting), especially Section 14.4, which addresses the issue of unrealistic measurements of the KeContact E10.
https://www.keba.com/download/x/6b91c76703/kecontacte10_ih_qgen.pdf
Can I operate the S10 without a smart meter?
Yes, the S10 can also be operated without a smart meter. For example, via:
- CPM profile – control via smart charging profiles
- UDP – manual control
- Modbus – manual control
- CPM Direct Control – manual control
The S10 can be configured via the Web UI, OCPP, and the REST API.
Does the S10 work in a charging network?
Yes, the S10 works for both master and client charging networks.
Is the S10 also compatible with other manufacturers?
Yes, that is possible, provided the S10 receives the necessary information to perform the respective tasks. It should be checked directly with the manufacturer.
What can I do if the S10 does not switch?
Check the correct connection by an electrician and, if necessary, replace the device or send it in for repair.
How do I configure/control the S10?
For configuration and control, refer to the installation manual, Chapter 8.
https://www.keba.com/download/x/a46e4991ba/kecontacts10_ihen.pdf
I no longer have my configuration label. How do I get the data I need?
For your information, the configuration label is only supplied with the P30 x-series, company car wallbox, PV EDITION, M20 and P40.
If you have lost your configuration label, you have the option of requesting it with the proof of purchase and, if applicable, the product designation via the following Link or the e-mail address [email protected] dieses anzufragen.
More Information: https://www.keba.com/en/emobility/service-support/recovery-key
How is the basic configuration done (DIP switch)?
The basic configuration of the charging station (KeContact P30) is done via the DIP switches. Changes to the DIP switch settings only take effect after the charging station has been restarted. In order to restart, press the service button for 2-3 seconds until the first beep or briefly de-energize the charging station via the circuit breaker.
For more information, here is a link to the installation manual from chapter “8.1 DIP switch settings“ on: https://www.keba.com/download/x/5f05ed5aca/kecontactp30_ihen_web.pdf
Here is an example of the ON/OFF position of the DIP switches:
How to connect the Fronius Smart Meter TS 65 with Symo Gen24?
Preparation
- Ensure that the inverter is connected to the network.
- Make a note of the IP address of the inverter and enter it in the browser to access the web interface of the inverter.
Logging on to the inverter
- log in as a technician.
Communication settings
- navigate to the menu item Communication.
Activate Modbus
- open the Modbus menu item.
- set Slave as Modbus TCP to ON.
- set the Modbus port to 502.
- select the SunSpec Model Type "int + SF".
- set the meter address to 200 (default address)
- set inverter control via Modbus to OFF.
If necessary, adjust this option according to the requirements.
Log on to the charging station
Configuration
Navigate to External TCP meter
- Manufacturer: Fronius Smart Meter TS 65 via Symo Gen24
- IP address: IP of the inverter
- TCP port: 502
- RS485 Modbus address: 200 (default address)
What can I do if the CSV loading report is not formatted correctly in the spreadsheet program?
Please check whether the correct decimal separator is set in the spreadsheet programme. This can be set in the spreadsheet programme (Excel) under File -> More -> Options -> Advanced.
Select ‘,’ if the CSV load report was created in German or ‘.’ if the CSV load report was created in English.
How can I restrict my KeContact P30 charging station to 11kW?
In order to set the current to 11kW (16A), you must set the DSW 1.7 in the first row to “ON”. Then you have to restart using the service button by pressing and holding the service button for 2-3 seconds until you hear the first beep. The wallbox restarts and the new settings will be applied. The wallbox is then set to 11kW (16A) and charging can be carried out.
For more information here is the link to the installation manual from chapter “8.1 DIP switch settings“ on: https://www.keba.com/download/x/5f05ed5aca/kecontactp30_ihen_web.pdf
Is automatic phase switching possible?
Yes, all x-series wallboxes, the company car wallbox and the PV Edition support automatic phase switching between single-phase and three-phase charging with the KeContact S10 add-on product.
What is the release input X1 for?
The release input X1 is a potential-free contact, which enables the charging station to be controlled by external components. The release input X1 can be used, for example, as an external key switch, timer, combination lock, photovoltaic system, etc.
In order to activate the release input X1, the DSW 1.1 must be set to “ON” and the wallbox needs to be restarted.
The available charging current can be reduced to a specific value using the release input X1 in combination with the DSW 2.6.
What is the switching contact output X2 for?
The relay contact X2 is a potential-free relay contact, which can be used as a charging status display (standard use) or as a contactor monitor to de-energize the wallbox with a higher-level switch-off solution.
In order to activate switching contact output X2 , the DSW 1.2 must be set to “ON” and the wallbox needs be restarted.
What does the status LED indicate?
The status LED below the service button indicates the operating status.
It flashes alternately in the colours red-yellow-green, which represent the functioning operating status.
How to restart the wallbox?
The wallbox can be restarted with the service button next to the DIP switches.
The service button has to be held for 2-3 seconds until you hear the first beep so that the wallbox restarts.
It is also possible to restart the wallbox via the WebUI, the app and the portal.
How can I download log files?
Log files only can be downloaded for the P30 x-series.
There are two options:
-
The log files can be downloaded and made available in the webinterface in the category “System” under “Logging”.
-
You can also download log files with an empty FAT32 formatted USB stick by plugging the empty FAT32 formatted USB stick into the USB port of the wallbox. The wallbox automatically recognizes the USB stick and loads the log files onto the USB stick. When 'Remove USB' is displayed, the USB stick can be removed.
It is helpful if you send log files with the log level enabled (including measured values).
You can access these as follows: Under User settings (top right) -> Activate log level and then start charging or reproduce the error status. Please also note the time of the charging process.
Which USB sticks can I use for the configuration?
Any USB stick that is empty and formatted in FAT32 format can be used.
Is there an on/off switch on the wallbox?
The wallbox itself does not have an on/off switch, the circuit breaker serves as a power disconnection device.
Are there any possibilities to control the charging current?
-
via release input X1 to activate and deactivate charging
-
via smart home interface (UDP, Modbus TCP) e.g.: Loxone, Cohere, Smartfox, myGEKKO
-
via the local charging management of the P30 x-series
-
via the OCPP backend, which gives the default
Further information can be found in the respective manuals, here is a link to the downloads area:
https://www.keba.com/en/emobility/service-support/downloads/Downloads?changelanguage=en
How does the installation and use of the PV set work?
Under the following link you will find tips & tricks for the installation and use of our PV sets: https://www.keba.com/en/news/emobility/installation-pv-edition-set
How do I configure load management?
The configuration itself is done via our web interface or the KEBA eMobility app in the Charging network/Parameters tab of the charging network.
There, the number of charging stations must be entered, the serial number of the respective charging station entered and set accordingly.
How to build up a charging network?
A local charging network includes 1x P30 x-series as master and up to a maximum of 15x P20/P30 c-series as client.
The client charging stations are connected to the master charging station via LAN using a router or switch. When using a client, the connection between the charging stations can be made directly.
Depending on the product type, small (20), medium (40) and large (up to 200) wallboxes from the c- and x-series can be connected to the KeContact M20.
The communication between master and client charging stations is configured in the webinterface.
The DSW 2.5 must be set to “ON” at all charging stations in the charging network so that the charging stations can communicate with each other.
What settings are required for surplus charging in single-phase vehicles?
In order for surplus charging to work correctly with single-phase vehicles, it is necessary to switch the charging station to single-phase operation.
For P30:
- In the Charging network tab under Charging station parameters - Type of installation
Otherwise, the power values will not be calculated correctly.
Please note that if you switch to a three-phase vehicle, the phase setting must be adjusted again.
Can I integrate several P30 x-series into a charging network?
With the KeContact M20 and software version 1.15.000, it is possible to grade x-series with software version 1.15 down and integrate them into the charging network of the M20.
Which factors have to be considered when setting up a charging network?
-
Parallel charging
-
Charging duration
-
Charging power
-
Connected load for the entire system
Is it possible to connect a master charging station and a client charging station using direct wiring?
The client charging station can be connected to the master charging station via LAN.
In this case, the master charging station must be configured as a DHCP server. The IP address is then assigned to the client charging station by the master charging station.
How do I see if a client is connected to the master?
The display on the LED bar indicates whether a client is connected to the master.
The LED bar can flash green or blue, depending on whether the authorization is active or not.
All charging stations in the network are also displayed in the web interface under the Charging network section and on the status page.
Is it possible to set up a charging network with more than 16 charging stations?
With the x-series it is possible to create a charging network consisting of 16 charging stations. (1x x-series + 15 c-series)
With our charging management controller M20, it is possible (depending on the variant) to set up a network with up to 200 KeContact P30 x- or c-series.
Is it possible to have a dynamic load management?
There is the option of a statically intelligent charging network and dynamic load management:
In (static) load management, the maximum current of the sub-distribution is used for the master device. Depending on the connected vehicles, this distributes the available power evenly to up to 15 client devices.
You can find more information here: https://www.keba.com/download/x/61326ea51d/keba-kecontact-p30-master-slave-charging-solution.pdf
As usual, you can find the supported counters in the configuration manual (x-series) from chapter “5.5 Integration of external counters” onwards:
https://www.keba.com/download/x/77cbba1cd9/kecontactp30x-series_konfde_web.pdf
Attached is the excerpt (SW. 1.12.1), but please note that new meters are constantly being integrated with our updates.
Is it possible to prioritise a charging station?
It is not possible to prioritise a wallbox in the charging network. The available energy is distributed to all wall boxes in the network in equal distribution mode.
If necessary, a charging station can be prioritised via the backend. However, this depends on the respective backend.
Can I connect several charging stations to each other via WLAN?
Since only the P30 x-series Wallbox has the WiFi module, it is not possible to connect the charging stations to each other via WiFi.
How can the charging station be set to comply with §14a EnWG?
Based on $14a EnWG, the distribution system operator (DSO) in Germany can limit the grid-relevant power consumption of controllable consumption devices to a minimum value of 4.2kW via a control unit if the grid status requires it. The operator of the charging station is obliged to guarantee this controllability for new installations from 1 January 2024.
KEBA KeContact charging stations offer industry-standard interfaces for this purpose, such as the potential-free contact X1, Modbus TCP, and also OCPP for the P30 x-series, the company car wallbox and the PV edition or the new P40 product generation.
How must the charging station in an apartment block be set up to fulfil the "Right to Plug" requirements and which charging stations are suitable for this?
In order to fulfil the "Right-to-Plug" requirements of the German Condominium Act (WEG), the charging stations must be set with a charging power of 3.7 kW single-phase or 5.5 kW three-phase. Electrical installers can set the charging stations accordingly to fulfil the "right-to-plug" requirements and facilitate installation in multi-party buildings. All current KEBA KeContact charging stations with the latest software fulfil the technical requirements for this. Detailed information on the settings can be found in the respective installation manual.
What does the LED segment indicate?
The LED bar indicates the current operating status of the charging station. It consists of 4 segments (S1 to S4), which can light up or flash in different colours together or individually. The LED bar can only be seen when power supply is activated.
The most important display elements are shown in the following table:
Depending on whether a load management and/or backend is available, the LED segments indicate the availability of the systems:
The information does not depend on the colour of the LED segments. The colour (green or blue) only indicates whether the authorization is activated.
What is an error code?
The error code provides information about the status of the charging station in the event of an error. This consists of a blue/red or white/red combination. A detailed overview of the error codes can be found in the following document: https://www.keba.com/download/x/9add736a05/kecontactp30_faqen_web.pdf
An example of an error code:
In the overview you will find a description as well as solution measures for the error code.
Is it possible to disable the LED bar?
The lighting of the LED segments cannot be deactivated. The charging station has a brightness sensor.
Does the KeContact P30 have a display?
Devices with an energy meter (P30 c-series and x-series) have an (LED dot matrix) display. 
What is shown on the display?
Depending on the operating status, the display can indicate different information (e.g. software version, IP address, authorization request,...). However, the main task is to display the status of the internal energy meter. The display shines through the housing and is only visible when the power supply is active.
The following information is shown on the display:
My wallbox displays "out of service". What does that mean?
Reasons could be:
-
The DIP switch 2.5 is ON, but the c-series wallbox cannot find or is not connected to the master charging station. As a result, “out of service” is displayed (only during initial start-up).
-
Check if connection between the charging stations is correct. If necessary, crimp the LSA+® connection again.
-
In addition, not all switches are compatible. If necessary, try a different switch and/or check the power supply to the switch.
-
It must be ensured that only one of the two network interfaces (LSA+® or RJ45) is occupied.
-
-
If the network connection is OK, different software versions (between master and client) can be the reason for this message. All charging stations should at first be operated in stand-alone mode and each charging station should be updated to the latest software or firmware version.
-
With the x-series: When the charging station is started up for the first time, the x-series wallbox may display “out of service” for a few minutes due to internal processes.
-
If a router with a DHCP server and the internal DHCP server of the x-series are used at the same time: As a result, the c-series devices may not be in the same network as the master charging station, and consequently will not find the master station and display “out of service”. (This could allow the charging stations to operate in different networks.)
-
"Out of service" indication with solid red LED segment: Update failed. A deep firmware update will help here.
Does the charging station have a meter?
Certain variants of the c- and x-series and the special editions such as the company car wallbox and the PV edition already have an integrated meter.
Whether and how this meter is calibrated can be determined via the product designation.
The product designation is on the type plate.
The MID meter is marked in the product designation with an M.
What is the difference between MID and ME certified meters and when do I need a certified meter?
The main difference between MID and ME devices is the validity of their meter data. ME devices have a built-in long-term memory in which the ME-relevant measurement data sets are stored. With an OCPP connection, these are also transmitted to the backend. In Germany, measured values from MID devices do not form a legally valid basis for charging energy costs to third parties. Energy meters that can be used for further billing must comply with the measurement and calibration law (ME). In Germany, measured values from MID or non-verified meters are used for information purposes only.
What is the public key and where can I find it?
You will only find a public key on wallboxes with an ME meter.
This can be read from a QR code on the type plate of the wallbox.
How long will charging sessions be stored in the measuring capsule?
More than 20,000 measurement data sets are saved and stored in the certified measuring capsule. The memory is designed as a ring buffer. After the last memory space has been used, the oldest data record will be overwritten. The dimensioning of the memory allows a data record to be kept for 10 years when having 5 charging sessions per day.
How long will the calibration be valid? Where can I have the charging station recalibrated?
The calibration is valid for different time period depending on the country. In order to obtain more detailed information here, please contact the calibration office of your country.
The responsible calibration office must be contacted for subsequent recalibration.
When do I use the LSA+® connection and when do I use the RJ45?
The Ethernet1 connection X4 is designed as a terminal block in LSA+® technology. Hard-wired communication (e.g. for SmartHome or a charging network) may only be carried out on this LSA+® connection. The Ethernet2 connection X3 (RJ45) is only used for diagnostic purposes on the device (debugging).
At DE 440 there is only RJ45 and can therefore be used.
It is not possible to operate both connections at the same time.
The LSA+® interface is missing at my charging station.
The a-series, Germany Edition, GREEN EDITION Germany only have a RJ45 socket installed.
How do I recognize whether there is a network connection to the charging station?
An additional green LED flashes quickly on the circuit board near the socket.
When the LAN cable is connected to the LSA+® terminal, a green LED lights up in the area of the LSA+® terminal on the circuit board.
How do I integrate the charging station into my local network?
There are 2 options here:
-
Via LAN: A LAN connection to a router/switch needs to be created for this.
-
Via WLAN (x-series only): Several settings must be made here in the webinterface: In the webinterface of the x-series under Configuration/Network Connection, the parameter WLAN/WiFi can be set to ON. If this setting is selected, further setting options are displayed.
Further fields must then be filled out here in order to configure the connection to the WLAN router.
Here you can also search for the router to which a connection should be established.
If the settings have been entered correctly, scroll down and press the "Accept" button to apply the settings.
How do I enable the local DHCP server?
With the x-series, the local DHCP server can be set to ON/OFF in the webinterface under Configuration/Network Connection.
Which IP addresses may be assigned to the charging station?
The range 192.168.25.xxx must not be assigned.
The range 192.168.2.xxx must not be assigned.
The range 192.168.42.xxx must not be assigned.
Which routers / switches can be used?
Any commercially available router or switch can be used for a network with our wall boxes.
We are not limited to any particular manufacturer.
How should the routers / switches be configured?
Information on this can be found in the configuration manual of the routers / switches.
What must be considered when using a router?
Port forwarding has to be activated. The router itself is a DHCP server, which means that it independently assigns IP addresses to the devices in the network. The local DHCP server on the Wallbox (x-series) has to be set to OFF.
Can I connect two master charging stations with an activated internal DHCP server to the same switch?
No, this is not possible. Only one device in the network is allowed to work as a DHCP server at a time.
Where can I see the MAC address?
With the x-series, the MAC address is displayed either in the webinterface on the status page of the wallbox or in the Rdiper interface. The MAC address of the hotspot is specified on the configuration label.
With the c-series, the MAC address is displayed in the simplified webinterface.
How can I set up the IP address?
P30 c-series without network connection: If the charging station is not part of a network, the IP address can be set using the DIP switches
(see “Installation Manual”). An IP address in the range from 192.168.25.11 to 192.168.25.26 can be assigned for the charging station.
P30 c-series with network connection: If the charging station is in a network (master/client network), the IP address is assigned automatically
by the router or by the master charging station (x-series with activated DHCP server). When assigned by the master charging station, the IP address cannot be changed. If assigned by the router, the IP address can be changed in the router's user interface. This is done by assigning the desired IP address to the MAC address of the respective charging station.
P30 x-series with connection to a router: If the charging station is connected to a router, the IP address is automatically assigned by the router. The IP address can be changed in the router's user interface by assigning the desired IP address to the charging station's MAC address.
P30 x-series with activated DHCP server: If the local DHCP server of the charging station has been activated, the charging station automatically receives the IP address 192.168.42.1. This IP address cannot be changed.
Where can I see the IP address?
The IP address is indicated on the display when starting the wallbox. (Provided that a display is installed).
For the x-series, company car wallbox and the PV edition, the IP address is also specified in the web interface on the status page.
When the Wallbox is connected to a router, the IP address is also displayed in the router's interface.
How can the IP address of clients be determined?
The IP address is shown on the display when the wallbox is started, in the respective router interface and/or in the WebUI of the x-series .
Where can I find the access data for my x-series, PV Edition and company car wallbox?
The configuration label (silver sticker) is located in the packaging in the wallbox manual. The information for the hotspot connection is displayed there.
Dort sind die Informationen für die Zugangsdaten ersichtlich.
Does the WiFi connection and the use of the access point work at the same time?
No, this is not possible. If the WiFi connection setting is set to ON, the access point will automatically switch to OFF.
How do I set up the WiFi connection to the router?
-
The number of wall boxes set in the charging network must first be set to 1. This is set in the Charging Network tab. If there is no charging network, the setting is already set to 1.
-
Select Apply.
-
Then switch to the Network Connection tab.
-
Set the local DHCP server to OFF.
-
Set the WLAN/WIFI to ON in the webinterface, the WLAN access point is automatically deactivated.
-
If this item is set to ON and the access point is OFF, you can let the router that should be connected search for the network connection and enter the password.
-
“Apply” settings.
-
It is now possible to connect to the webinterface using the IP address generated by the DHCP server (router).
The IP address is indicated on the display for a short time when retarting the wallbox.
How can I access the charging station remotely?
This is possible via a VPN connection to the network and the IP address of the wallbox. A connection to the wallbox can also be established via a backend. The wallbox receives a public IP address via mobile radio (GSM), which can also be used to access the web interface.
What is an OCPP backend for?
The P30 x-series offers the option of being connected to a central management system via the “Open Charge Point Protocol” (OCPP). OCPP as an open application protocol makes it possible to connect any central management system to the charging station, regardless of the manufacturer or supplier.
Possibilities:
-
The consumption values for each RFID card (user) are added up and billed here. The charging sessions are stored centrally.
-
Load management can also be implemented via a backend. The specification for the amount of charging current comes from the OCPP backend.
-
Read status information / Show commands
With which OCPP versions is the KeContact P30 compatible?
Currently we support:
- OCPP 1.5 via SOAP
- OCPP 1.6 via SOAP or JSON
Is there a KEBA backend?
Unfortunately, we do not offer a backend from KEBA. Since this is an open-to-use protocol, we are compatible with all common backend providers.
What options are there for an OCPP backend connection?
The wallbox of the x-series can either be connected to the backend
- via mobile communications (GSM 4G) or
- an external router with a DHCP server (LAN or WLAN).
How do I see if the master charging station is connected to the OCPP backend?
The display on the front of the charging station provides information about which communication connection has been established.
If the connection to the backend is active, all 4 segments of the LED bar flash green and blue.
In addition, the status of the connection to the backend can be seen in the webinterface of the x-series under the
Status tab using the so-called “heartbeat”.
How much data can be expected?
The data volume for communication via OCPP 1.5 SOAP is between 10 and 50 MB per month and depends on the number of loading sessions.
What should be considered when setting up an OCPP backend and how should it be set up?
The following must be observed when connecting to an OCPP backend:
-
It is recommended to assign a static IP address to the master charging station in the network based on the MAC address of the device.
-
The OCPP backend is usually not in the same network, so the charging station must be assigned a “public IP address” that is routed to the internal IP address (NAT).
-
The firewall has to be configured in such a way that communication between the charging station and the OCPP backend is possible.
-
In the case of a connection via VPN, the IP address of the VPN must be specified in the configuration (web interface) for the downlink.
-
With a mobile phone connection, it may be necessary for the required ports to be activated by the mobile phone provider.
For communication with an OCPP backend, the following ports must be enabled in the network: 
You receive the configuration data from the backend operator. These have to be entered in the webinterface of the x-series under the Configuration -> OCPP tab.
Which RFID cards/RFID tags can I use?
Our charging stations with included reader accept cards/RFID tags according to ISO 14443 or ISO 15693. These are the commercial standards on the market.
Why is my RFID card not recognized?
An incorrect format has been used.
The RFID card is not in the local whitelist. In order for the RFID card to be recognized, it must be taught in.
For charging network (x-series): The RFID card must be taught in at the master charging station in the webinterface.
With a single charging station (c-series): The RFID card must be taught in directly at the charging station.
When connecting to an external OCPP backend: The RFID card is not in the whitelist of the OCPP backend. In order for the RFID card to be recognized, it must be stored on the OCPP backend.
How many RFID cards can be taught in on a P20 or P30?
P20 and P30 a- and c-series: up to 20 RFID cards
P30 x-series: up to 1,024 RFID cards
P30 x-series with connection to an OCPP backend: unlimited
How can I teach the RFID cards to the wallbox?
There are different ways to teach in RFID cards. With the a- and c-series, this works directly at the charging station.
With the x-series or company car wallbox, this process is performed via the webinterface or KEBA eMobility app in the "RFID cards" tab. Cards can be taught in, edited and deleted there. In addition, the authorisation must be set to on in the webinterface or KEBA eMobility app in the "Device" tab for an x-series or company car wallbox. The following video will assist you with this:
I already have a KEBA charging station without an RFID function and would like to expand it with a charging station with an RFID reader. Is this possible?
It is not possible to operate different authorization modes in a charging network.
There is either the option of operating the entire network with or without authorization.
How can I protect my charging station from unauthorized access?
It is not possible to operate different authorization modes in a charging network.
There is either the option of operating the entire network with or without authorization.
Can I retrofit the RFID reader?
Our charging stations of the P30 are optionally equipped with an RFID reader, it is not possible to retrofit one.
Who can I contact in case of an error?
The first point of contact in the event of a problem is the dealer from whom the wallbox was purchased or the electrician who installed the charging station.
If the situation exceeds the knowledge of the electrician, he contacts our trained sales partners. Our sales partners are able to support you both technically and commercially.
In the event that the expertise of the 2nd level support cannot rectify the error, the technical support from KEBA supports the end customer with competent help.
If necessary, you can also use our partner search to find a KEBA-certified electrician who can also provide support in the event of an error. https://www.keba.com/en/emobility/service-support/reseller-search/reseller-search?changelanguage=en
How does the repair process work?
In the event that an error is more serious and cannot be rectified on site, the charging station must be sent in for repair.
The contractual partner/wholesaler from whom the wallbox in question was purchased is responsible for repairs and processing.
Is there a replacement for defective charging stations?
In addition to the option of sending them in for repair, we offer our sales and installation partners in Austria and Germany a voluntary replacement device for defective KeContact wallboxes as an exclusive on-top solution. Requesting and providing the replacement device is quick and easy.
The replacement device is free of charge in the event of a warranty claim. If the defect is outside the warranty (warranty period has been exceeded or a repair case has been identified due to incorrect installation or improper operation), the costs of the new device are covered by payment of a lump sum. The replacement service can only be requested via the selling or installing electrician of the installed KEBA charging station. Uninstallation of the defective charging station and installation of the new charging station are carried out by the electrician who made the request.
As an additional upgrade, KEBA offers installers and dealers (for a flat-rate service fee) the replacement of the replacement device by a service partner. Together with our partners, we offer this service throughout the DACH region (Austria, Switzerland, Germany).
For more information on costs and services, please click on the following link:
I lost the configuration label, where can I get a new one?
If the configuration label is lost, a new label can be requested from KEBA technical support. To do this, please contact the retailer from whom you purchased the wallbox and tell them the serial number of the charging station.
ATTENTION: The configuration label is only supplied with the x-series.
Is it possible to use an external GSM antenna?
No, our wallbox does not have any extra connections for an external antenna.
What options do I have if there is poor cellular reception (e.g. underground car park)?
We recommend setting up a GSM/LTE-capable router on an upper floor and establishing a connection between the router and the wallbox via LAN.
What should be considered for a GSM/LTE connection?
-
Check signal strength
-
Data volume
-
Activation of the required ports
The cellular signal can also be tested.
Which SIM card type to use?
Mini SIM card, ISO/IEC 7810:2003, ID-000, 25,0 x 15,0 x 0,76 mm
Can GSM and LAN be used at the same time?
Yes, GSM and LAN (LSA+®) can be used simultaneously under the following conditions: There can be a switch in the LAN network or a router with a deactivated DHCP server in order to avoid conflicts with the GSM modem's DHCP server.
What APN information do I need from the provider?
APN, user name and password, SIM card PIN
Which upstream residual current circuit breaker (FI/RCD) do I need?
The KeContact P30 wallbox has integrated DC leakage detection with a triggering threshold of 6 mA (DC), which ensures safe operation of an upstream RCD type A on the connection side. As a result, no expensive upstream type B residual current circuit breaker is required.
How should the circuit breaker be dimensioned?
When dimensioning the circuit breaker, the increased ambient temperatures in the control cabinet must also be taken into account! Under certain circumstances, this may make it necessary to reduce the charging current specification in order to increase system availability. The nominal current must be determined according to the information on the type plate in coordination with the desired charging power (DIP switch settings for charging current specification) and the supply line. I(DIP switch) ≤ I(protective circuit breaker) ≤ I(supply line) ≤ I(nominated current)
What environmental conditions is the KC-P30 designed for?
The P30 can easily be operated both indoors and outdoors at a temperature range between -25 degrees Celsius and +50 or +40 degrees (at 22kw) Celsius.
How high does the connected load per charging station have to be?
There is no defined value for the connected load, the value depends on the connected load provided. The connected load shall not exceed 32 A per charging station. The maximum permissible current (10 A, 13 A, 16 A, 20 A, 25 A, 32 A) is configured via the DIP switches in the housing.
What has to be considered when installing in an (underground) garage?
-
Regulatory Requirements
-
Fire police requirements (ventilation, emergency shutdowns)
-
When using GSM, check the signal strength in advance
-
When laying the power supply cable and network cable, steel pipes should be used for surface-mounting (protection against sabotage)
Are there additional mounting options?
Yes, for example on one of our charging columns. For more information, see:
https://www.keba.com/file/downloads/e-mobility/KeContactP20_P30_Stand_ih_multi_2.pdf
When is the charging station ready for use?
As soon as the charging station flashes green every 3 seconds, it means that it is ready for use.
Does the charging station need maintenance?
The P30 is basically maintenance-free, but the owner must regularly check for defects in the charging socket or charging plug (including charging cable) and for damage to the housing (visual inspection).
Do I need a test device/simulator for commissioning?
No electric car or expensive vehicle simulator is required for commissioning or system testing, as our wall box has its own commissioning mode.
What measurements are required during commissioning?
In commissioning mode, the device carries out a self-test (locking, contactor control, current measurement, ...).
In addition, the contactor is switched on for a limited time in this mode, even when the vehicle is not connected, in order to enable an initial test. A normal charging process is not possible in the commissioning mode.
Other necessary measurements are always dependent on the respective installation location. You can usually get the exact requirements from your electrician.
How can the DC fault detection be checked during initial commissioning?
The charging station has an initial start-up mode. In this mode, a check with an appropriate vehicle simulator or a suitable test device is possible.
What to do if the supply terminal cannot be opened?
A screwdriver with the following is required to open the supply terminal
Properties required:
-
slotted screwdriver
-
Blade length: at least 3 cm blank blade at the front (no plastic coating)
-
Blade width: 4 - 5.5 mm (3/16")
To open the supply terminal, proceed as follows:
DANGER
Risk of breakage of the supply terminal!
Do not lever the screwdriver up, down or to the side in the supply terminal.
- Push the screwdriver into the supply terminal as shown.
- Using moderate force, push the screwdriver straight into the supply terminal until the contact opens. The angle of the screwdriver changes as you push in.
Which versions of KeContact P30 can be integrated in a smart home?
Our c- and x-series wallboxes can be controlled via the network protocols Modbus TCP and UDP, which requires DE440.
How to integrate the KEBA KeContact P30 in a smart home?
In order to activate the smart home interface, the DSW 1.3 must be activated for UDP/Modbus TCP control.
INFORMATION:
When DWS 1.3 is disabled, UDP registries still can be read but not written!
The LSA+® interface is to be used for the network cabling. 
For the correct configuration of the controller (in the picture: Home Automation Server), please contact the manufacturer of the controller.
If you need instructions/overview of the UDP/Modbus TCP protocols, you can also find them in our download area:
https://www.keba.com/en/emobility/service-support/downloads/Downloads?changelanguage=en
Which Modbus/UDP commands does KeContact P30 support?
You can find a detailed list of the supported UDP and Modbus TCP commands in our programming guide in the download area.
Below is the link to the respective manual:
UDP programming guide
https://www.keba.com/download/x/4a925c4c61/kecontactp30udp_pgen.pdf
Modbus TCP programming guide
https://www.keba.com/download/x/dea7ae6b84/kecontactp30modbustcp_pgen.pdf
Can the DE440 editions be integrated into a smart home?
The KfW wallbox (DE440 & DE440 GREEN EDITION) is a KeContact P30 Germany Edition that meets the requirements of KfW funding and has the communication interfaces UDP and Modbus TCP.
Those interfaces enable the remote control of this wallbox, for example via a UDP controller within a smart home.
The vehicle follows the PWM signal that is sent by the wallbox and reflects the maximum charging current.
In contrast to a KeContact P30 c-series, however, no meter is installed - the amount of energy charged and the current charging capacity cannot be retrieved from the wall box.
In addition, the display and the ability to connect the wallbox to a master are also missing.
It is therefore a pure stand-alone device.
For excess or photovoltaic-optimized charging, we recommend the P30 c- and x-series, as they have full UDP and Modbus/TCP functionality.
Is excess charging possible in connection with a PV system?
Our c- and x-series wallboxes can be controlled via the network protocols Modbus TCP and UDP and are therefore suitable for the use of excess PV charging. In order to use your own photovoltaic system for charging, usually a controller is required in addition to the inverter, which takes over the central control of both systems.
For more information, also see: https://www.keba.com/en/news/emobility/excess-pv-charging?changelanguage=en
Which controllers/systems is the KeContact P30 compatible with?
A list of the systems that have the KeContact P30 integrated can be found here:
https://www.keba.com/download/x/de96624120/integratorenliste_en.PDF
How can forced charging be implemented when there is not enough excess?
Forced charging is possible using an external controller in combination with the external release contact X1.
Connection diagram
If a wall switch is installed and connected to X1 in the charging station, when this switch is actuated (activation), charging is enabled via the controller in the amount of the configured max. charging current, regardless of PV production. The setting needs to be activated on the controller interface.
Is dynamic house connection monitoring possible?
Yes, dynamic house connection monitoring is possible both in stand-alone mode (x-series only) and in a charging network using a meter.
House connection monitoring allows the charging vehicle to be dynamically provided with the available charging current, depending on the other consumers on the house connection. This ensures that the house connection fuse is not overloaded and that a lower charging capacity than would be possible with the vehicle and the installation does not have to be selected.
You can find more information and a list of supported meters in our configuration manual from page 37 onwards
https://www.keba.com/download/x/01bc6a1873/kecontactp30x-series_konfen_web.pdf
Does dNode P1 work with my electricity meter?
dNode P1 is typically compatible with a wide range of electricity meters that support the standard P1 connection protocol. To ensure compatibility with your specific electricity meter, it is recommended to consult the product manual or contact your provider (your DNO).
Please note that the P1 port on the electricity meter must also function as a power supply for a P1 device. The Swedish industry recommendation states 5VDC and 250mA. dNode P1 operates comfortably well below 250mA.
Given the above, dNode P1 works with the following electricity meters:
– Landis-Gyr E360 (E.ON, Landskrona Energi)
– Sagemcom T211/S211 S34U18 (Vattenfall, Ellevio, Kraftringen)
– Aidon 6534 – Versionen som har RJ12-port (Tekniska Verken)
– Star STZ351 (Tranås Energi)
– Kamstrup OMNIA (inte gamla OMNIPOWER)
– Itron A100/A300
dNode P1 likely works with all DLMS/COSEM Mode D-based meters.
dNode P1 will not work with:
– ISKRA AM550 (E.ON) – E.on kan inte aktivera porten på denna.
– Kamstrup OMNIPOWER
Where do I connect my dNode P1?
If your electricity meter is equipped with a compatible P1/HAN port, the dNode P1 should be connected to it. It's an RJ12 socket. Please use the provided cable for this purpose.
If I have connected my dNode P1 to my electricity meter but do not see a blue light and cannot find the device's WiFi, what could be the reason?
If you have connected your dNode P1 to your electricity meter but do not see the blue light and cannot find the device's WiFi, there could be several possible reasons for the issue. Here are some common problems and solutions:
-
Activated meter
Have you activated your electricity meter's P1/HAN port? Some electricity network companies require customers to request activation of this port. -
Power supply
Your electricity meter must supply power to the device (5V DC). Please check if your electricity meter is capable of providing power to P1 devices. -
Kablar och anslutningar
Se till att alla kablar är korrekt anslutna både till elmätaren och till dNode P1-enheten. Dubbelkolla att anslutningarna är säkra och att det inte finns några lösa kontakter. -
WiFi configuration
If the device is not emitting any WiFi network, it may be because the WiFi function is not activated. Try resetting the device by unplugging it and plugging it back in. -
Faulty device
If the above measures do not resolve the issue, it is possible that your dNode P1 unit is defective. In that case, you may need to contact the manufacturer or retailer for support or a replacement
I can't find my dNode P1's WiFi?
If you have connected your device correctly, you should be able to detect a WiFi network named 'dNode P1'. It may be because your meter is too far away from your computer, smartphone, or any other device you are trying to connect from.
Where is the P1 node configured?
The dNode P1 must be selected in the WebUI under the "Configuration" category in the external TCP meters.
Where can I see the current software version?
P30 a-series:
The current firmware version can be seen in the simplified webinterface.
P30 c-series:
The current firmware version can be seen in the simplified webinterface
and is shown on the display when the charging station is started.
P30 x-series:
The current software version can be seen in the
webinterface.
Where do I find firmware & software updates?
All updates are available in the download area on the KEBA website:
manuals, software, downloads, ...
https://www.keba.com/en/emobility/service-support/downloads/Downloads?changelanguage=en
How do I know if the update is suitable for my charging station?
All updates are available in the download area on the KEBA website:
manuals, software, downloads, ...
https://www.keba.com/en/emobility/service-support/downloads/Downloads?changelanguage=en
How do I know if the update is suitable for my charging station?
Based on the product type and equipment series, you can compare which updates are suitable on the download page. Product type and equipment series can be determined from the product designation on the type plate.
Example: KC-P30- ES2400[*]2-000-xx
The number that replaces the [*] in the product designation indicates the series of the charging station. Based on this you can find the suitable update file.
1...b-series
2...c-series
3...a-series
B, C, E, G or H...x-series
Use the software update for the x-series.
Use the firmware update for the a-, b- or c-series.
How are software updates to be carried out?
Update the x-series
A software update in the form of a *.keb file is required to bring the charging station software up to date. The software update can be done via USB stick, LAN, an OCPP backend or the web interface. A software update updates both the software and the firmware of the charging station. Detailed instructions with the new features (release notes) are included in the update package.
ATTENTION
Software updates are to be carried out in stages!
It can only be upgraded to the next higher version one at a time. For example, if SW 1.10 is available, it must first be updated to SW 1.11 before SW 1.12 can be installed. Otherwise the update will be cancelled. Therefore, first check which software version is installed on the charging station.
Under no circumstances shall the power supply be interrupted during the software update!
This can destroy the software on the charging station and make further operation impossible.
INFORMATION
The software update can last up to one hour. The update process is indicated by the LED bar slowly flashing in orange.
After the software update, the charging station will restart automatically. The LED bar flashes blue or green depending on the authorization setting.
For update instructions see download package.
Software update via USB stick (P30 x-series):
- Download the latest software for the charging station (*.keb file).
- Plug the USB stick into a PC.
- Format the USB stick with FAT32.
- Create a new directory on the USB stick with the name "UPD".
- Copy the downloaded *.keb file into the “UPD” directory.
- Plug the USB stick into the USB port of the charging station. Update will start automatically.
Software update via webinterface (P30 x-series):
- Download the latest software for the charging station (*.keb file).
- Log into the webinterface of the charging station.
- Select “Software Update” under “System” in the menu bar.
- Upload the current software using the “Choose a file ...” button.
- Start the update process with the “Upload & Install” button.
Software update via OCPP backend (P30 x-series):
An FTP link is required for a software update via an OCPP backend.
For details on using the FTP link, contact the provider of the OCPP backend.
How are firmware updates to be carried out? (a-, c-series and GREEN EDITION)
A description of how to carry out the firmware update is included with the update file.
An empty USB stick formatted with FAT32 is required.
The following steps are necessary to carry out the firmware update:
-
Download the latest firmware from the KEBA website:
https://www.keba.com/en/emobility/service-support/downloads/Downloads?changelanguage=en -
Extract the file KEBA_P30_USB_xxx.zip.
-
Copy the update files directly to the root of the USB stick
(do not use folders).
-
Plug the prepared USB stick into the USB port of the charging station.
-
Restart the charging station: To do this, press the service button T1 until you hear the first
beep (approx. 1 second). -
The firmware update is carried out. The status LED below
the service button flashes in different colours and time intervals. -
The update process can take up to one minute.
After installing the update, the status LED lights up green
continuously. -
Disconnect the USB stick from the charging station. This triggers a restart
of the charging station. -
Check the firmware version of the charging station.
What is the webinterface and what is it used for?
The P30 x-series has the so-called extensive webinterface. The P30 a- and c-series have the so-called simplified webinterface.
The necessary settings for the communication of the charging station are configured in the extensive webinterface of the P30 x-series. The entire charging network is configured via the P30 x-series.
The webinterface is used, for example, to read out the charging sessions, to teach in the RFID cards, to carry out software updates, to carry out configuration settings, ...
The simplified webinterface of the P30 a- and c-series only provides status information such as: the total energy, the energy of a charging session, the power, the voltage, the current, the status and the basic logs. This web interface can only be read, no configurations and settings can be made here.
How can I connect to the webinterface?
A login is required to be able to use the extensive webinterface of the P30 x-series. The login data for the first login in the webinterface are on the configuration label. After the first login, the password must be changed for security reasons. The password can be reset with the recovery key.
A network connection is required to access the webinterface of the master charging station. The network connection can be established via LAN, WLAN, WLAN access point or mobile connection (e.g. with a PC or mobile device). The webinterface of the master charging station can be accessed by entering the IP address of the master charging station in a web browser. The IP address of the master charging station is determined differently depending on the connection type. It is shown on the display when the charging station is restarted while it is booting up.
The easiest way to access the webinterface is via the WLAN access point. Our wall box provides an integrated WLAN network. To do this, go to the WLAN settings of your end device (PC, smartphone, ...) and connect with the SSID that has the serial number of the wallbox as name.
The default IP address of the WLAN access point is 192.168.2.1. Enter it in your web browser and then log in.
To be able to use the webinterface, a login is required.
The login data for the first login in the webinterface are on the configuration label. The configuration label is in a bag that is included with the mounting hardware.
After the first login, the password must be changed for security reasons.
The password guidelines must be observed:
-
at least 10 characters long
-
at most 2 identical characters follow each other
-
at least 3 of the following criteria are met:
1 capital letter (A−Z)
1 lowercase letter (a−z)
1 digit (0−9)
1 special character
The simplified webinterface of the P30 a- and c-series can be accessed via network access. The simplified webinterface can be accessed via the IP address of the charging station.
P30 a- and c-series without network connection:
If the charging station is not part of a network, the IP address can be set using the DIP switches. An IP address in the range from 192.168.25.11 to 192.168.25.26 can be assigned for the charging station. After a restart the IP address is indicated on the display.
P30 c-series with network connection:
If the charging station is in a network (master/client charging network), the IP address is assigned automatically
by the router or by the master charging station (P30 x-series with activated DHCP server). When assigned by the master charging station, the IP address cannot be changed. If assigned by the router, the IP address can be changed in the router's user interface. This is done by assigning the desired IP address to the MAC address of the respective charging station.
I lost my configuration label, where can I get a new one?
The configuration label is only supplied with the P30 x-series.
If you have lost your configuration label, you can request it again via our contact form or via our chatbot and we will then send you the configuration data again.
Here is a direct link to the contact form and the chatbot:
https://www.keba.com/en/emobility/service-support/technical-help?changelanguage=en
Where can i see my charging sessions?
In the WebUI, the x-series offers the option of displaying the last 200 charging sessions. The charging sessions of the last 90 days can be exported as a *.csv file using the “Export” button. Different filter functions allow searching for different charging sessions. For example, you can filter for charging sessions that have a specific start date or where a specific RFID card was used.
This overview, for example, makes it possible to easily settle accounts with the employer.
What is the KEBA KeContact T10 payment terminal?
"The KEBA KeContact T10 is a payment terminal that connects directly to KEBA wallboxes and enables our charge point operators to offer a direct payment option for bank or credit card payments via physical terminal in addition to the existing online payment services. The KeContact T10 enables direct payment via physical cards directly at the point-of-sale (POS).
Learn more: www.keba.com/kecontact-t10
Which countries can the KeContact T10 be used in?
The KeContact T10 is currently available for Germany. For use in other countries, please contact our colleagues in sales.
What are the technical requirements for the KeContact T10?
The KeContact T10 requires a local power supply and must be connected to the other KEBA wallboxes via Ethernet. You also need an online connection in order to communicate with the server of the payment service provider. Finally, a connection to an OCPP backend is required to administer the rates and other information at the payment terminal.
Why does the payment terminal of the KeContact T10 protrude from the housing?
The terminal needs to protrude from the housing to ensure that the card slot and the slot for the card swipe are accessible and can be operated properly.
Which wallboxes is the KeContact PT10 compatible with?
Due to legal requirements in Germany, the KeContact T10 is only compatible with wallboxes from KEBA that comply with calibration laws.
Is the KeContact T10 also compatible with load management?
Yes, the KeContact T10 is also compatible with the KeContact M20 load management controller.
Is the KeContact T10 also compatible with third-party hardware?
No, the KeContact T10 currently only works with wallboxes from KEBA.
How is the KeContact T10 installed and commissioned on site?
Like the wallboxes from KEBA, the KeContact T10 can be mounted on a wall or a stand. Furthermore, a power and communication supply must be established. The terminal must then be connected to a P30 x-series or an M20 and configured on site. For this, the software and firmware version of the charging cluster must be checked and updated if necessary. The terminal is then activated and communication is established. The KEBA payment app must then be installed on the terminal. As soon as this has been done, the installer can log in and configure the KeContact T10 locally.
How does the KeContact T10 communicate with the KEBA wallboxes?
Communication takes place locally via Ethernet. Technically, the KeContact T10 uses the RestAPI interface to communicate with the wallboxes from KEBA.
How many wallboxes can the KeContact T10 control?
In combination with a KeContact P30 as master wallbox, up to 16 wallboxes can be controlled with a single terminal; in combination with a KeContact M20 charging management controller, up to 200 wallboxes can be controlled. For reasons of usability, however, we recommend installing a separate KeContact T10 for a maximum of 20 wallboxes, as otherwise it will be more difficult to find the terminal in the car park.
Do I have to take anything into account when retrofitting the KeContact T10 to an existing cluster of wallboxes?
When installing the KeContact T10 in an existing cluster of wallboxes, it must be ensured that the wallboxes are updated to software version 1.17.1 beforehand. In addition, the wallboxes must be compliant with measurement and calibration laws. Finally, an update of the Midled software must be carried out and this update must be approved on site by the local calibration authorities. For assistance with this, please contact our KEBA support team.
How can the installer find the master wallbox in the network?
The installer can search for master wallboxes in the same network in the commissioning mode of the KEBA payment app directly on the payment terminal. As soon as these have been found, the installer can select which controller is to be connected as the master. Only one controller can be connected as a master (P30 x-series or M20) to a T10 payment terminal.
What should be done if the master wallbox is not found automatically?
If the automatic search does not produce any results, the installer can also search for it manually in the network directly at the terminal by entering the IP address of the master wallbox.
Who is the payment provider behind the KeContact T10? Do I have to conclude a contract with them?
CCV is currently our partner for the implementation of payment services. A contract must be concluded with them both for the monthly operation of the terminal and for an acquiring contract.
The KeContact T10 is currently compatible with the acquirers Concardis and PayOne.
Can I also use my existing payment service provider for the KeContact T10?
If this is Concardis or PayOne, you can continue to use this acquirer for the KeContact T10 after consultation with CCV.
At what conditions does the payment service provider offer the services around the T10?
The payment conditions for the services of CCV can be found in the acquiring contracts, which we will be happy to provide you with if you contact us.
What means of payment does the KeContact T10 accept?
The KeContact T10 currently accepts VISA, Mastercard and Girocard, including the payment cards stored in the Google and Apple Pay wallets.
Does the KeContact T10 also work with Google or Apple Pay?
Yes, if the payment card is stored in the Google or Apple Pay wallets.
What rate models are available for charging processes?
Currently, the billing of charging processes can be selected between the following rate models: kWh, minute-based rate, flat rate, start fee, combined rate (kWh, additional minute-based rate after a defined period of time).
How can I set and change the rates for charging processes to the KeContact T10?
You can freely choose your rates and change them at any time. Your set rates are queried by your backend via OCPP before each transaction. Changes to the rates are therefore already active with the next transaction.
Where are the rates displayed?
The rates are shown on the display of the KeContact T10 in several places: on the start screen and several times before the customer confirms the transaction. During an ongoing charge, the rates are also shown directly on the display of the KEBA wallbox, which complies with measurement and calibration law.
Can the KeContact T10 be customised in terms of text and design (white label option)?
KEBA will provide you with a catalogue of items that can be customised. The user interface (app) of the KeContact T10 can be customised according to your requirements and ideas regarding design and text by means of a config file that is stored in your OCPP backend. The following elements can be individually adapted: primary colour, secondary colour, alarm colour, all logos, QR code for link to the web services of your choice, legal text.
How can a user retrieve the receipt for a transaction?
After a successfully completed transaction, the user can view all completed transactions on the KeContact T10 with his or her payment card. By entering a short URL or scanning a QR code, the user is taken directly to his receipt for the respective transaction and can save, send or print it.
The receipts of transactions for the past 5 days can also be viewed retrospectively by holding the payment card in front of the KeContact T10. Alternatively, the receipts can be retrieved directly from the receipt server, where they are stored for a period of 13 months from the receipt date.
As a CPO, how do I receive the receipt for a customer transaction?
After a transaction has been successfully completed, you as CPO will receive a copy of the customer receipt sent to an email address defined by you. In addition, you will receive a summary of the transactions from your acquirer.
Does the receipt contain all relevant data according to the German Weights and Measures Act?
Yes, the receipt complies with the legal requirements in Germany.
For which application is the payment terminal particularly suitable?
The option of direct payment with the KeContact T10 at KEBA charging stations is particularly suitable in the area of semi-public and public charging. A contract with a mobility provider is considered unnecessary for the payment of charging sessions, which means that barrier-free payment can be made with any common credit or giro card. Typical installation locations are public parking areas or parking garages, company car parks, car parks in and around restaurants, hotels or supermarkets.
How do I get to my payment terminal as an end customer?
If you are, for example, a catering business that would also like to offer its customers the option of direct payment for charging, your first point of contact is a charge point operator active in your region. If you already have an existing charging infrastructure where charging with charging cards is possible, please contact your charging point operator directly, as this operator is required to integrate the KeContact T10. If you do not have a charging infrastructure yet or if your charging infrastructure is not connected to a charging station operator, please contact operators that offer charging in your region. We at KEBA will be happy to help you with your search. Feel free to contact us!
How long is the warranty on the T10 terminal?
12 months.
How to view the OCMF record of the charging session?
The OCMF data record can be viewed via the Short URL, which is displayed via the "Request receipt" function.
The standby screen is not loaded.
Check the OCPP connection and test whether a standby screen was uploaded via the OCPP command "DataTransfer.req". If the problem persists, contact KEBA support.
Problems occur when the screen returns from energy-saving mode.
Deactivate the energy-saving mode via the settings of the operating system.
The display no longer reacts or is not active.
Check the status of the terminal using the terminal ID in the CCV Online Store. Restart the terminal or send a service technician on site. If the terminal still does not respond, contact KEBA Support.
The login has failed.
Check the status of the terminal using the terminal ID in the CCV Online Store. Restart the terminal or send a service technician on site. Check the local connection from T10 to the P30 or M20 controller. If the problem persists, contact KEBA Support.
The charging tariff is not displayed.
Check the OCPP connection and test all OCPP keys associated with the tariff such as "Price" or "DirectPaymentTariffModel". If the problem persists, contact KEBA Support.
The legal text is not displayed.
Check the OCPP connection and test the OCPP key "DirectPaymentLegalText". If the problem persists, contact KEBA Support.
The payment card is not recognised.
Check whether the customer uses a supported card such as Mastercard, Visa, giro cards, Google Wallets and Apple Pay. NFC cards without payment function such as loyalty cards or cards without NFC function are not supported. If the problem persists, contact the support of the payment service provider (CCV).
The reservation via the payment card fails.
Refer the card user to their bank or card issuer.
The payment of the finished charging session could not be made.
Advise the user to try again. If the problem persists, contact the Payment Service Provider (CCV).
Requesting a receipt fails.
Contact the Payment Service Provider (CCV) support.
Thank you for your request. Our KEBA Customer Support will get in touch with you soon.
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