
Logistic Service
Successful operation of your solution
To ensure that your KePol solution remains highly available and can develop its full potential during the runtime, we at KEBA also support you during operation.
KEBA offers you a broad service catalog , from which you can choose according to your needs. This includes the following services: Rollout, hardware operations, software operations and trainings.

Service catalogue

Rollout
The KePol Rollout services include
- delivery,
- assembly,
- installation and
- commissioning of the KePol lockers.
You can choose between two options for starting up your KePol locker:
- Rollout by KEBA or
- Rollout by the customer.

Hardware Operations
These services include hardware maintenance, i.e.
- repairing the locker,
- provisioning of consumables and spare parts and
- coordination with service partners.
Hardware operations can be used as a basic package or in an extended form.

Software Operations
KEBA also supports you when operating the software. These services include
- bug fixing,
- upgrades or
- incident management.
The KePol solution can be hosted in either the customer’s own IT center or directly at KEBA as software as a service.

Trainings
The KEBA Academy provides individual training packages for anyone who comes into contact with the KePol solution:
- Installation teams,
- commissioning technicians,
- service agents and
- supervisors.
The training can be carried out online, at KEBA or directly with you on-site.
A typical project plan
1.
Development of a strategy for the first and last mile
2.
Development, definition and design of the system solution
3.
Decision regarding hardware and software
4.
Definition of requirements in order to adapt the solution to customer requirements
5.
Drawing up the IT, service and maintenance structures
6.
Operation of the IT service and maintenance structures
7.
Continuous development, upgrades, innovations

Trouble-free during operation
In order to ensure that your KePol solution has a high degree of availability and can also make use of its full potential during run-time, KEBA also provides you with support during operation.
KEBA offers you an extensive range of services from which you can choose your requirements accordingly. The following services are available: Rollout, hardware operations, software operations, training.

Service partner concept
Service partner for professional service
KEBA trusts in its experienced and certified service partners to provide a professional and high-quality service.
Worldwide network
The KEBA service partner network is operational worldwide and therefore provides a local service that meets your expectations.

Well established Project Team

Competent Contact Partner

Individual Support
Expert know-how
Use the experience of the market leader KEBA!
“It is the success of our customers which also makes us successful.” This sentence is not only a motto to us but a genuine lived principle. We hope that your new KePol solution is successful and your customers use the new system.
In order to bring end consumers to the lockers, our experts are available to you for advise during the entire project.
- Key Account Manager,
- Customer Solutions Manager,
- Software-,
- Hardware-,
- IT- and
- Rollout-specialists

Spare parts webshop
We provide our customers the facility for conveniently placing spare part orders, repair orders and returns around the clock using the online KEBA spare parts portal. A status overview and an evaluation facility for orders that have already been completed are also available.
Moreover, the most important information on the spare parts, i.e. express availability, price and diverse data from the stock list, is available online.

Express logistics
Due to the express logistics concept, our customers in Austria, Germany and other selected countries are supplied with spare parts the next working day either to 08:00 or 12:00. The delivery takes place at defined drop-off points. Due to the short re-procurement times, our customers can reduce their capital commitment due to spare part inventory and are still in a position to carry out a high quality service in spite of this.
Support Section
Do you require help? Then contact us:
KePol Hotline
+43 732 7090 27777
dl-s@keba.com
You can specify problems and inquiries in our ticket tool. All manuals are ready for you to download on our documentation portal:

Thank you for your request. Our KEBA Customer Support will get in touch with you soon.

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