Logistic Service
Successful operation of your solution
To ensure that your KePol solution remains highly available and can develop its full potential during the runtime, we at KEBA also support you during operation.
KEBA offers you a broad service catalog , from which you can choose according to your needs. This includes the following services: Rollout, hardware operations, software operations and trainings.
Successful, smooth operation of our solution is the decisive factor for customer satisfaction. To this end, we offer our customers tailored support packages with an optimized price-performance ratio.
Service catalogue
Rollout
The KePol Rollout services include
- delivery,
- assembly,
- installation and
- commissioning of the KePol lockers.
You can choose between two options for starting up your KePol locker:
- Rollout by KEBA or
- Rollout by the customer.
Hardware Operations
These services include hardware maintenance, i.e.
- repairing the locker,
- provisioning of consumables and spare parts and
- coordination with service partners.
Hardware operations can be used as a basic package or in an extended form.
Software Operations
KEBA also supports you when operating the software. These services include
- bug fixing,
- upgrades or
- incident management.
The KePol solution can be hosted in either the customer’s own IT center or directly at KEBA as software as a service.
Trainings
The KEBA Academy provides individual training packages for anyone who comes into contact with the KePol solution:
- Installation teams,
- commissioning technicians,
- service agents and
- supervisors.
The training can be carried out online, at KEBA or directly with you on-site.
