Service & Support for parcel lockers

Our service portfolio tailored to your needs

A man in a polo shirt stands smiling in front of a KePol parcel station by KEBA

At a glance

Comprehensive service over the entire life cycle

High availability of your parcel locker network is the basis for high customer acceptance. Especially in a fast-moving world it is particularly important to be able to rely on the network running smoothly at all times.

To ensure that your KePol parcel locker solution remains highly available and can develop its full potential, we also support you during operation. With us, you have a competent partner at your side and receive service and support throughout the entire life cycle of your parcel stations.

Long-standing customer relationships and a large number of ongoing service projects prove our partnership approach right.

Tailor-made

Tailor-made

Flexibly adaptable to your individual needs

Long-term

Long-term

Service and support over the entire life cycle

Professional

Professional

Modular trainings online, on-site or at KEBA

Successful, smooth operation of our solution is the decisive factor for customer satisfaction. To this end, we offer our customers tailored support packages with an optimized price-performance ratio.

Robert Zehetner
Vice President Logistics Automation

Service-Portfolio

Roll-out Management

  • Pick-up in Linz or
  • Handling of logistics by KEBA

Operations Service

Maintenance of hardware and software over the entire life cycle of your parcel locker - adapted to your needs.

Trainings

Training packages that can be carried out online, at KEBA or directly at your premises.

Young, blond man with headset talking to a KePol customer, looking into the camera

All-round carefree package

Performing total solution for 10 years and more

Typically, our customers opt for a long-term partnership with KEBA and benefit from the support of our professional service team over the entire life cycle.

This intensive support and partnership relationship is unique. Our claim is not pure maintenance, but the optimal use of your parcel lockers and the continuous improvement and further development of your network: be it through retrofitting, component replacement or software upgrades.

Find more information about our parcel locker services in our blog post. Furthermore our service folder provides an overview of our entire service portfolio.

Group of hikers walking along a meadow path

One step ahead

Special challenges require special solutions

In the intense pre-christmas period a stable, high-performance network of parcel lockers is particularly important. Therefore, we offer our customers additional service power, fast response times and smooth operation during this period of time.

Independent parcel lockers need a wireless LTE connection to communicate. We take care of a stable connection with local network operators and relieve your organisation of routine activities, tariff comparisons and other time-consuming tasks.

 

Spare parts webshop

We provide our customers the facility for conveniently placing spare part orders, repair orders and returns around the clock using the online KEBA spare parts portal. A status overview and an evaluation facility for orders that have already been completed are also available.

Moreover, the most important information on the spare parts, i.e. express availability, price and diverse data from the stock list, is available online.

Support Section

Our ticket tool is the first point of contact for problems and enquiries. In our documentation portal, all instructions are available for you to download:

You are not getting satisfactory information about the service of our KePol parcel lockers through our ticket tool? Then contact us:


KePol Helpline
+43 732 7090 27777
[email protected]

There was an error

Please contact us directly via email at [email protected].

Your request was submitted successfully

Thank you for your request. Our KEBA Customer Support will get in touch with you soon.

Contact

You need more information, have any questions or want us to call you back? We will take care of your request!

First Name is a required field
Last Name is a required field
Email is a required field Please enter an email address
Company is a required field
Message is a required field
Your direct contact
Selina Saliger
Selina Saliger Administrative Sales Support +43 732 7090 27441 [email protected]
Please select your preferred language
Your browser is out of date
Internet Explorer is no longer supported. Please switch to a current browser to use keba.com to its fullest extent.

Edge

Chrome

Safari

Firefox

KEBA - Automation by innovation.