Increase efficiency and profitability with KEBA self-service terminals

Cash recyclers have become an essential part of modern bank branches. Customers are familiar with these devices, use them naturally, and expect their banking transactions to be simple, fast, and reliable. For banks today, the question is no longer whether to offer self-service, but how to make existing self-service areas even more efficient, cost-effective, and customer-friendly.

For branches facing increasing cost pressures, optimizing existing resources is a key success factor. Closing a branch is not always the best solution, as it directly affects customer proximity, regional presence, and service quality. This makes it even more important to future-proof branches with modern self-service solutions.

- Increase in self-service rate
The new KePlus F20 Series helps banks take their self-service infrastructure to the next level. It combines proven self-service functionality with modern technology, outstanding usability, and a flexible hardware and energy-saving concept.

Routine banking transactions such as cash withdrawals, cash deposits, and cash recycling can be handled reliably in the self-service area. This keeps branches operating efficiently while relieving employees of routine tasks, allowing them to focus on advisory services and more complex customer interactions.

- Best operability & usability
Although self-service ATMs are now well established, ease of use remains a critical success factor. Customers expect intuitive workflows and fast transaction times. The easier a device is to use, the higher its acceptance - especially among diverse customer groups and in the dynamic environment of today's bank branches.

The evo 20 Series builds on the strengths of the evo 10 Series and enhances them with intuitive user guidance, clearly arranged controls, improved ergonomics, and faster banknote processing. This directly addresses customer needs. Contactless features such as NFC are also becoming increasingly important, as customers are already accustomed to using them in many aspects of everyday life.

- Relieving the work load for branch employees
A well-designed self-service area significantly reduces the workload for bank employees. Routine transactions are handled reliably at the ATM, resulting in fewer counter transactions. This gives employees more time for services that require personal expertise and consultation, such as financing, investments, retirement planning, and personalized customer support.

As a result, the self-service area is not only a valuable service for customers but also an important driver of overall branch productivity.

- Additional functions and services
Bank branches continue to evolve, and customer expectations are changing with them. Customers increasingly expect certain features from cash recyclerss, and failing to meet these expectations can negatively impact customer satisfaction.

KEBA cash recyclers are highly flexible and can be quickly adapted to new requirements and changing conditions. One example is the NFC module, which enables multiple contactless applications, including payments, cash withdrawals, and access control. Many customers already expect contactless functionality for everyday retail payments, and NFC-based secure access to bank branches is also widely accepted.

- High availability
Features such as KEBA SmartRepair and Predictive Maintenance minimize downtime. In addition, the robust materials used in our cash recyclers and our advanced software solutions make a significant contribution to system availability.

Today, KEBA cash recyclers achieve an availability rate of 98.5%. For a machine operating 24/7, this means it is available for customers and supports employees for an average of 165.5 out of 168 hours per week.

The next generation of the KePlus Series makes cash recycling even more efficient. Improved performance, larger cassette capacities, and optimized processes - such as data-driven cassette capacity optimization - help banks manage cash operations more economically.

This not only reduces operational effort but can also decrease the number of cash replenishment and cash-in-transit service visits required. For banks, this means fewer interruptions, more efficient processes, and a more predictable self-service operation.

A modern self-service area can make a significant contribution to improving branch profitability. It reduces routine tasks, increases service availability, and frees up employees to focus on personal customer advice. At the same time, customers continue to enjoy familiar, fast, and reliable access to essential banking services.

For banks looking to modernize their branch network, the new KePlus F20 Series provides a future-ready foundation - efficient to operate, easy to use, and flexible to integrate.

Self-service ATMs are now a standard part of modern banking. The next step is their continuous evolution: greater efficiency, enhanced usability, higher availability, and increased support for branch employees.

Talk to us about your goals and requirements. Together, we'll develop a self-service solution that fits your branch strategy, your customers, and your business objectives.