Replacement service for charging stations
Replacement for defective charging stations
Uncomplicated help when needed
When the charging station no longer works, this is an uncomfortable situation for the owner, but also for the installing electrician and dealer. This is why we offer an exclusive and top solution for our customers and partners: a replacement service that enables defective KeContact wallboxes to be replaced within four working days (from confirmation of the request by KEBA) (in cases of force majeure and individual cases, the replacement may be delayed). The replacement process is uncomplicated and fast, saving all parties involved - wallbox owners, installers and dealers - unnecessary effort.
Together with partner companies, we offer this service throughout the DACH region (Austria, Switzerland, Germany). At the same time, we are working on expanding the service for other countries.
In the event of a warranty, the exchange is free of charge. If the defect is not covered by the warranty (warranty or guarantee period has been exceeded or the defect was caused by the user), the costs for the repair will be covered by payment of a lump sum. The replacement can only be ordered via the installing electrician or the dealer of the installed KEBA charging station. You can find more information on the costs here.
Benefits that are obvious
- Fast and uncomplicated help when needed
- No costs in case of warranty
- Time and cost savings thanks to a simple replacement process
- Transparent repair costs in the event of non-coverage under warranty
- For installers and dealers: Satisfied customers thanks to quick problem solving
The offer is valid until cancelled for all installers and dealers of a KEBA charging station in Austria, Germany and Switzerland, provided that the KEBA charging station was purchased from an electrical wholesaler and was sold and installed in Austria, Germany or Switzerland. Commercial operators of charging infrastructure, online retailers, wholesalers and intermediaries and KEBA charging stations that were purchased from wholesalers without a corresponding agreement are excluded.
Clarification of the defect
on site by the electrician
Request for exchange
of the damaged charging station by an electrician or dealer using the order form (German)
Examination and confirmation
of the application by KEBA
Replacement of charging stations
on site by KEBA service partners
Costs
In case of warranty
- free for the authoriser (both the exchange and the new charging station are free of charge).
- The wallbox is exchanged for a new device with the same or more functionality.
Out of warranty
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Exchange service can also be used here, provided the charging station is not older than four years.
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The wallbox is exchanged for a new or refurbished device with the same or more functionality.
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Costs depend on the product series (Austria):
- P30 x-series: € 450,- (excl. VAT) resp. € 540,- (incl. VAT)
- P30 a-, b-, c- oder e-series: € 415,- (excl. VAT) resp. € 498,- (incl. VAT)
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Costs depend on the product series (Germany):
- P30 x-series: € 715,- (excl. VAT) bzw. € 850,85 (incl. VAT)
- P30 a-, b-, c- oder e-series: € 620,- (excl. VAT) resp. € 737,80 (incl. VAT)
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Costs depend on the product series (Switzerland):
- P30 x-series: CHF 587,- (excl. VAT) resp. CHF 632,20 (incl. VAT)
- P30 a-, b-, c- oder e-series: CHF 559,- (excl. VAT) resp. CHF 602,04 (incl. VAT)
Locations
Edge
Chrome
Safari
Firefox