Replacement service for charging stations
Replacement for defective charging stations in just four days
Uncomplicated help when needed
When the charging station stops working, it is an uncomfortable situation for the owners. That's why we offer a replacement service that makes it possible to replace defective KeContact wallboxes within four working days (from confirmation of the application). The replacement process is uncomplicated and quick, which saves unnecessary
effort for everyone involved – the wallbox owners, installers and dealers.
Together with partner companies, we offer this service throughout the DACH region (Austria, Switzerland, Germany). At the same time, we are working on expanding the service for other countries.
In the event of a warranty, the exchange is free of charge. If the defect is outside the warranty, the costs for the repair will be covered by paying a lump sum. You can find more information about the costs here.
Benefits that are obvious
- Fast and uncomplicated help when needed
- No costs in case of warranty
- Time and cost savings thanks to a simple replacement process
- No additional measures such as renewed replacement after repairs, etc. necessary
- Transparent repair costs in the event of non-coverage under warranty
- For installers and dealers: Satisfied customers thanks to quick problem solving
The offer is valid for all owners of a KEBA charging station in Austria, Germany and Switzerland as well as their electricians, provided the charging station was purchased from electrical wholesalers. Commercial operators of charging infrastructure, online retailers, wholesalers and intermediaries are excluded.
Clarification of the defect
on site by the electrician
Examination and confirmation
of the application by KEBA
Replacement of charging stations
on site by KEBA service partners
Costs
In case of warranty
- free for wallbox owners (both the exchange and the new charging station are absolutely free of charge).
- The wallbox is exchanged for a new device with the same or more functionality.
Out of warranty
-
Exchange service can also be used here, provided the charging station is not older than four years.
-
The wallbox is exchanged for a new or refurbished device with the same or more functionality.
-
Costs depend on the product series (Austria):
- P30 x-series: € 450,- (excl. VAT) bzw. 540,- (incl. VAT)
- P30 a-, b-, c- oder e-series: € 415,- (excl. VAT) bzw. € 498,- (incl. VAT)
-
Costs depend on the product series (Germany):
- P30 x-series: € 493,- (excl. VAT) bzw. € 591,60 (incl. VAT)
- P30 a-, b-, c- oder e-series: € 458,- (excl. VAT) bzw. € 549,60 (incl. VAT)
-
Costs depend on the product series (Switzerland):
- P30 x-series: CHF 587,- (excl. VAT) bzw. CHF 632,20 (incl. VAT)
- P30 a-, b-, c- oder e-series: CHF 559,- (excl. VAT) bzw. CHF 602,04 (incl. VAT)
Locations
Edge
Chrome
Safari
Firefox