Mobile access: the smartphone as a key
Smartphones have long played a central role in our everyday lives. Making phone calls? Yes - but this now accounts for only a very small part of its use. Instead, the smartphone has developed into a versatile communication tool that has become an indispensable part of our modern world. And of course, digitalisation has not stopped at banking. The mobile phone has become a "digital wallet" that enables us to make cashless payments or conduct banking transactions on the go. And: the smartphone also takes on an important and hardly imaginable function as an access control - whether to a digital or physical location.
Branch structure and the bank branch of the future
The banking industry has evolved steadily over the past decades. Two factors that have significantly shaped this change? Digitalisation and self-service. As technological developments have progressed, the traditional bank branch has transformed into a modern financial services centre offering a wide range of diverse services. But the transformation is far from complete. Digitalisation and self-service continue to change the way banking is done. That's why we asked ourselves: What will the bank branch of the future look like? In this article, we would like to shed light on this question from different angles and provide possible answers.
KEBA grows by 3% in a dynamic environment to a new high of 553.5 million euros
The KEBA Group, headquartered in Linz, increased its sales from 537.7 million € to 553.5 million € in the past business year (April 2022 - March 2023). This corresponds to a sales growth of approximately 16 million € or 3% . Looking at the last five years, the average annual growth is around 17% (CAGR).
Digital accessibility: What the EAA regulation means for self-service in banking
Already in 2019, Directive (EU) 2019/882 on accessibility requirements for products and services, better known as the "European Accessibility Act (EAA)", has been adopted. While the directive has different names in different EU member states, the challenges are the same for all states: Many questions have arisen with it. Because how exactly accessibility is to be implemented is not described in the regulation. The manufacturers of self-service machines are obliged to deal with the EAA regulation and to develop products that meet the requirements.
Self-service: trend or future?
In times of online shopping, contactless payment and digitalisation at all levels and in virtually all sectors, the topic of self-service is also becoming increasingly important. Whether it's a supermarket checkout, hotel check-in, farm shop, petrol station, bank branch, library or fast food restaurant: more and more sectors are discovering the advantages of self-service terminals or machines. But what makes self-service so attractive and is it even more than just a trend?
The bank branch experience: creating brand awareness (not only) with the right furnishing
Online banking has gained massively in importance in recent years. While in 2007 only 30 percent of Austrians used the internet for online banking, by 2022 this figure had already risen to 73 percent (1) - this is almost three quarters of the population. It is easy to think that bank branches are fading into the background as a tool for customer acquisition and retention. However, exactly the opposite is true: in view of the competitive situation, it is more important than ever to make the bank visit a unique and incomparable experience for customers.